1 Reply Latest reply: Jun 1, 2013 9:50 AM by jeremy_v
Gunjan R Level 1 Level 1 (0 points)

Wifi stopped working since i upgrade ios 6.1.2 to 6.1.3. It's displaying wifi is connected but not receving data packet

I searched to fix this problem and found many suggestion but no luck.

Could you please help me to fix this problem.


iPhone 4, iOS 6.1.3
  • 1.
    jeremy_v Community Specialists Community Specialists (1,985 points)

    Hi Gunjan,

     

    Thanks for visiting Apple Support Communities!

     

    It sounds like you've already tried a few troubleshooting steps, but these links may offer some additional tips:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

    • If you are using a public or commercial network that requires a login or subscription, see this article for more information.
    • Verify that you are selecting the correct network if you are in a location with multiple Wi-Fi networks.
    • Verify that the Wi-Fi network settings are correct. You can view and configure Wi-Fi settings using the following steps:
      • Tap Settings > Wi-Fi.
      • Locate the Wi-Fi network you are currently using and tap The right arrow button.
    • If you've verified that your settings are correct and the issue persists, try the following:
      • Tap "Forget this Network" to reset settings for this Wi-Fi network, including the password. Then try connecting to the network again.
        Note: This can be useful if you identify a network issue and want to prevent the device from automatically using this network in the future.
      • Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings, including passwords, VPN, and APN settings.

    Note: If the Wi-Fi network uses MAC address filtering, you will need to add the MAC address to the access list for the Wi-Fi router. The MAC address for your device is listed as the Wi-Fi address in Settings > General > About.

    If this issue persists with multiple wireless networks, see our general iPhone Troubleshooting Assistant for more steps you can try:

     

    http://www.apple.com/support/iphone/assistant/phone/

     

    Best,

     

    Jeremy