Skip navigation

Mac is crashing regularly, bringing me to a fresh login prompt

743 Views 6 Replies Latest reply: Jun 1, 2013 4:21 PM by WZZZ RSS
rit_81 Calculating status...
Currently Being Moderated
May 30, 2012 3:33 AM

I am on the latest update of Snow Leopard. It seems that if I leave the computer to go to the screensaver automatically, chances are that it may crash. I haven't changed my energy saver preferences for months - so if it is related to that it's not something I've changed.

 

Looking in system.log you see lots of messages at crash time of "received notification of WindowServer event port death". An extract is below.

 

Has anybody else experienced this?

 

Apple, are you investigating? This looks to me to be a serious problem. One of my colleagues is experiencing something similar. I switched to using using a mac in 2007 and immediately found it to be a better machine in every way (usability, reliability, design) than my previous windows laptop. After recent experiences I'm not convinced the reliability advantage is still there.

 

May 30 11:06:52 secdoor1 firefox[8777]: HIToolbox: received notification of WindowServer event port death.

May 30 11:06:52 secdoor1 firefox[8777]: port matched the WindowServer port created in BindCGSToRunLoop

May 30 11:06:52 secdoor1 Google Chrome[8629]: HIToolbox: received notification of WindowServer event port death.

May 30 11:06:52 secdoor1 Evernote[8599]: HIToolbox: received notification of WindowServer event port death.

May 30 11:06:52 secdoor1 Google Chrome[8629]: port matched the WindowServer port created in BindCGSToRunLoop

May 30 11:06:52 secdoor1 Evernote[8599]: port matched the WindowServer port created in BindCGSToRunLoop

May 30 11:06:52 secdoor1 Finder[8556]: HIToolbox: received notification of WindowServer event port death.

May 30 11:06:52 secdoor1 Twitter[8601]: HIToolbox: received notification of WindowServer event port death.

May 30 11:06:52 secdoor1 Wunderlist[8600]: HIToolbox: received notification of WindowServer event port death.

May 30 11:06:52 secdoor1 iChat[8596]: HIToolbox: received notification of WindowServer event port death.

May 30 11:06:52 secdoor1 TextEdit[8694]: HIToolbox: received notification of WindowServer event port death.

May 30 11:06:52 secdoor1 Twitter[8601]: port matched the WindowServer port created in BindCGSToRunLoop

May 30 11:06:52 secdoor1 Terminal[8662]: HIToolbox: received notification of WindowServer event port death.

May 30 11:06:52 secdoor1 Preview[8851]: HIToolbox: received notification of WindowServer event port death.

May 30 11:06:52 secdoor1 SystemUIServer[8555]: kCGErrorFailure: _CGSLockWindow: Cannot synchronize window backing store

May 30 11:06:54: --- last message repeated 2 times ---

...

MacBook Pro, Mac OS X (10.6.8)
  • Austin Kinsella1 Level 6 Level 6 (11,505 points)

    Does it happen if you turn off the screensaver? Modern screens don't really need one.

     

    Apple, are you investigating?

     

    Well, they may be, but not based on anything you post here, 'cos these discussions are just ordinary users like you - not an Apple employee in sight! If you want to talk to Apple use their feedback page.

  • Austin Kinsella1 Level 6 Level 6 (11,505 points)

    rit_81 wrote:

     

     

    About the Apple thing, I may try their feedback page later. I would have assumed though, that they are monitoring these forums. Most companies these days do have teams of people involved in social media. If not engaging directly with customers I'd assume that they are monitoring customer feedback.

    They have a small monitoring staff, but for maintaining the terms of use, not for technical matters nor feedback.

  • OoO_Bailey_OoO Level 1 Level 1 (0 points)

    I have this problem as well. It happened 10 minutes ago actually, when I lifted the lid and woke the computer up. Before that, it happened at work during usage after hours turned on.

     

    In my case, the screensaver is set for "Never" and the display is set to sleep after 10 minutes. Unless I force it, I don't think it ever goes to sleep though due to Firefox in full screen mode stopping it.

     

    Anyway, I'm not sure what to do.

  • Scott Immerman Calculating status...

    I am trying the combo updater and seeing if that will fix the issue. By any chance are you running Messages? I see a lot of activity in the system.log from Messages just before WindowServer crashes.

  • WZZZ Level 6 Level 6 (11,880 points)

    No longer true, but the CSs are pretty much restricted to answering posts that have gone unanswered and usual just to refer the OP to a KB article.

     

    https://discussions.apple.com/message/21960316#21960316

     

    And lots of threads to look at in Full Host Bar, which will bring you up to speed.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.