Skip navigation

MacBook Pro 2011 17" hard freeze

756695 Views 2,250 Replies Latest reply: Apr 24, 2014 4:45 PM by Karl Ihrig RSS Branched to a new discussion.
  • Heidarson Calculating status...
    Currently Being Moderated
    May 14, 2013 3:30 AM (in response to Rensoom)

    It is CRITICAL that everyone with this problem report it on www.apple.com/feedback - otherwise Apple cannot do anything about it since they don't know about it. Be sure to give the URL to this thread so that they can see the extent of the problem.

     

    Also note that in most countries or states there are consumer protection regulations that will protect you beyond the warranty if there is an obvious manufacturing flaw. In Sweden for instance, the local Apple representatives were very helpful in guiding me through that process.

  • Heidarson Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 14, 2013 3:32 AM (in response to Rensoom)

    If you are having this problem, and you are still able to start up the computer, make sure you open Console after a freeze to confirm that it was indeed the GPU. In my case the log in Console ,add it obvious that the GPU was at fault, with a massive GPU crash dump report

  • burakfromizmir Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 27, 2013 11:53 AM (in response to Rensoom)

    So anyone has new findings related to this freezing problem? Mine is already out of warranty therefore don't think Apple would accept their mistake and return it. It's been 3 weeks now since I'm 'struggling' to use my MBP.

  • DPCPhoto Level 1 Level 1 (10 points)
    Currently Being Moderated
    May 28, 2013 5:31 PM (in response to aryx281)

    aryx281 wrote:

     

    what we should do,its right if we make a petition for apple company

    mbp early 11 is my first mac stuff, maybe its gone be my last mac stuff from apple. we paid more expensive because for we want long term used notebook.thats ironic.

     

    please contact me,if there's some solution for this tragedy.

     

    thanks.

     

    It's sad when users have to do what the company won't do because the company won't be ethical and properly address situations.  But that is presuming that the company is aware of the problem in the first place and Apple is hardly a small business with a handful of staff more likely to spread information around...  it is possible those that need to know don't know...

     

    Having said that, my 2011 MBP 17" has yet to exhibit this problem, and I hope it won't happen.  But for 120+ pages, there certainly seems to be a legitimate problem going on for some.  Since these are $2500 laptops, some expectations of functionality are not irrational...

  • Nijufa Calculating status...
    Currently Being Moderated
    May 29, 2013 11:58 AM (in response to DPCPhoto)

    2011 MBP 15" AMD HD Radeaon 6750M.

     

    Constantly freezes and I tried everything! gfxcardstatus, integrated or discreet card, external screen or not it still crashes. I even formatted HD and reinstalled OSX.

     

    I'm an IT pro and I giving up now.

     

    Why ain't Apple responding to a 122 pager thread?

  • Csound1 Level 7 Level 7 (32,495 points)
    Currently Being Moderated
    May 29, 2013 12:25 PM (in response to Nijufa)

    This forum is a user forum, to send feedback directly to Apple use this: Apple.com/Feedback

  • ahmeds84 Calculating status...
    Currently Being Moderated
    Jun 1, 2013 12:42 AM (in response to Csound1)

    MBP Early 2011, 15 inch. Exact same problem!

    Switch to discrete causes problems, I'm using gfxCardStatus right now to stick to integrated. Might even keep the laptop on sleep for extended periods to avoid the startup issues.

     

    I'm submitting a complaint form to Apple right away...this is blatantly a design issue which seems to be kicking in around 2 yrs or a little less after purchase for most of us. That is a silly lifetime for a laptop!

     

    EVERYONE needs to submit a feedback form to clarify to them that this is indeed a fundamental error from their side...and they need to address it.

  • ahmeds84 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 1, 2013 1:00 AM (in response to ahmeds84)

    FYI...two other threads with the exact same problem! I'm sure there are more out there.

     

    https://discussions.apple.com/thread/4766577?start=105&tstart=0

    https://discussions.apple.com/thread/4637833?start=0&tstart=0

     

    We should quote these threads to make our case

  • BiggAW Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jun 1, 2013 8:27 AM (in response to Heidarson)

    Agreed. I have a 15", and we need everyone possible to report these issues on the Feedback form. I did before, and I'll do it again.

  • ahmeds84 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 1, 2013 11:35 AM (in response to BiggAW)

    Something else to consider is that the logic board replacement, which seems to be the Apple solution at this stage, does NOT seem to work. They need to go back to the drawing board and come up with some sort of remediation for this!

  • Gadget Doctor Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 1, 2013 1:16 PM (in response to ahmeds84)

    Agreed: having read the many tales of repeat repairs that led me to trust a 3rd party non authorised mother board repair shop that works with my company often. They replaced the GPU and re-flowed the mother board (melting the solder just a little to remake connections).

     

    It's working for now and has become my wife's computer at home.

  • BiggAW Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jun 1, 2013 1:30 PM (in response to ahmeds84)

    Yeah, exactly. What I'm afraid of is the replacement having an issue. I guess then I'd be on pretty good grounds to demand a new one. I'm really ****** that Apple isn't replacing these things for free though. They obviously have a latent defect, and yet they just keeping quoting the price to repair the machine, which quite frankly is insulting.

  • BiggAW Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jun 1, 2013 5:50 PM (in response to BiggAW)

    What I am also trying to figure out is if there is any legal avenue to pursue. Is Apple legally responsible for a latent defect in their product in the states of Connecticut or Rhode Island? If I can find anything that I think may make them responsible, then I'll consider small claims court for monetary damages so that I can then take the money and pay Apple to repair it (wouldn't that be ironic?).

  • Csound1 Level 7 Level 7 (32,495 points)
    Currently Being Moderated
    Jun 2, 2013 4:40 AM (in response to BiggAW)

    BiggAW wrote:

     

    What I am also trying to figure out is if there is any legal avenue to pursue. Is Apple legally responsible for a latent defect in their product in the states of Connecticut or Rhode Island? If I can find anything that I think may make them responsible, then I'll consider small claims court for monetary damages so that I can then take the money and pay Apple to repair it (wouldn't that be ironic?).

    Call your lawyer, that is a question for him.

  • fly away on a bullet Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 3, 2013 5:39 AM (in response to Rensoom)

    Hi ,

    Apple does nothing! Here's a picture where the problem really is . Bad production !! Of course they will tell you it's your fault and it is the soft , blablabla ...

     

    Here is the solution : Warm up your oven 200 C , take your logic board out , here is how .

     

    http://www.ifixit.com/Guide/Installing+MacBook+Pro+15-Inch+Unibody+Early+2011+Lo gic+Board+Replacement/5899/1

     

    CLEAN the graphic card and processor , because this is where the trouble started , bad production of Apple' factory in China !

     

    Put your logic board (take the woofer out) in the oven for exactly 8 min (timer) take it out and let cool of...

     

    Put new thermal paste on the graphic card and processor ...

     

    Re-assemble ...

     

    First start up take's a while , but after 10 sec .... bvaaaaaaaam  apple sound !

     

    And you know what , for the skepticals , you have nothing to loose .

     

    Funny thing is that my mac book early 2011 now is performing on 37 degrees C , before 72 degrees , all the time .

     

    My legs where red as the "Laptop"warmed up .

     

    Pictures of my early 2011 before , after

     

     

     

    Screen Shot 2013-06-03 at 14.36.35.pngScreen Shot 2013-06-03 at 14.36.17.png

    Thank you Apple to letting me down on this !

Actions

More Like This

  • Retrieving data ...

Bookmarked By (53)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.