6 Replies Latest reply: Jun 11, 2013 11:01 AM by mammonist
gmcmann Level 1 Level 1 (0 points)

I started getting "printer is not connected" message from both my MacBook Pro and iMac desktop. Both have wifi to a HP 2500dn printer. Has been working fine until just now for quite some time. I have a strong network connection, able to get online.

Airport is green, router is fully connected. All cables connected.


MacBook Pro, Mac OS X (10.7.5)
  • 1. Re: printer not connected message
    mende1 Level 10 Level 10 (89,570 points)

    Welcome to Apple Support Communities

     

    Restart your router. In most of the cases, the networked printer can't connect to computers because of a problem with the router, and a restart solves this problem

  • 2. Re: printer not connected message
    sanjampet Level 5 Level 5 (7,550 points)

    First try rebooting your wireless with the printer on.

  • 3. Re: printer not connected message
    LowLuster Level 6 Level 6 (11,905 points)

    Check the ip address the printer has, you should be able to do that on the printers lcd display, and then look at what the ip address is your macs are using to communicate with the printer. I suspect they are different. his can happen if you had a power outage or you reset the router or if the printer was turned off and one of your mac computers got the original ip the printer was using.

     

    When setting up a networked printer it is always best to set a static ip on the printer so it can never change. To do that read the printers user manual.

  • 4. Re: printer not connected message
    gmcmann Level 1 Level 1 (0 points)

    Thank you to: mende1, sanjampet and LowLuster. I tried the router reset, this did not work. Then I found a thread elsewhere that said to reset all the printer preferences. I did that and now I cannot get the MacBook pro to even find a printer anywhere. I cannot add a printer to my preferences and I am screwed without a printer!!

     

    I will try LowLuster's idea now about setting a static IP. I do not get an IP address in my LCD display on the printer so don't know what to look for. And, since the computer does not "see" any printers I can't find the IP address on any lists, because I don't have a printer list now.

     

    Other ideas?

  • 5. Re: printer not connected message
    gmcmann Level 1 Level 1 (0 points)

    Thank you to: mende1, sanjampet and LowLuster. I tried the router reset, this did not work. Then I found a thread elsewhere that said to reset all the printer preferences. I did that and now I cannot get the MacBook pro to even find a printer anywhere. I cannot add a printer to my preferences and I am screwed without a printer!!

     

    I will try LowLuster's idea now about setting a static IP. I do not get an IP address in my LCD display on the printer so don't know what to look for. And, since the computer does not "see" any printers I can't find the IP address on any lists, because I don't have a printer list now.

     

    Other ideas?

  • 6. Re: printer not connected message
    mammonist Level 1 Level 1 (10 points)

    I have this problem periodically and I can solve it every time by restarting my Mac. Nothing else seems to work (at least nothing else I have tried). Usually things work fine for awhile--weeks perhaps--and then I have to restart again. I have looked all over for a better solution and can't seem to find one.

     

    I'd be interested to know if restarting works for you--or if you find anything else. Thanks.