wjackman

Q: Mountain Lion improperly ejects external disks

Has anybody else had this problem? Ever since I updated to Mountain Lion, my external hard drives are periodically and seemingly randomly ejected, giving me an error message about improperly ejected disks. I have two drives, daisy-chained in firewire on a 2012 iMac.

 

Any help would be welcome. Thank you in advance for your help.

iMac, Mac OS X (10.7.1), 3.4 GHz Intel Core i7

Posted on Aug 29, 2012 9:00 AM

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Q: Mountain Lion improperly ejects external disks

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  • by ryzilla,

    ryzilla ryzilla May 16, 2013 9:00 AM in response to sabatica
    Level 1 (0 points)
    May 16, 2013 9:00 AM in response to sabatica

    i think you missed that connected through a hub, or directly via USB- it still ejected, and yes after a reset of both the SMC/PMU.

     

    The powered dock, through the hub worked- none of the others.

  • by AMCarter3,

    AMCarter3 AMCarter3 May 16, 2013 9:43 AM in response to sabatica
    Level 1 (31 points)
    Mac OS X
    May 16, 2013 9:43 AM in response to sabatica

    Could this issue be caused by a USB 2.0 vs. 3.0 clash of some kind. I know 3.0 is supposed to be backwards compatible, but... if a hard drive is USB 3.0 and the hub is USB 2.0, could that be the cause?

  • by Jason Beam,

    Jason Beam Jason Beam May 16, 2013 8:22 PM in response to ryzilla
    Level 1 (15 points)
    May 16, 2013 8:22 PM in response to ryzilla

    Consider yourself lucky - I've tried two powered docks, one cheap Chinese made one, then a Staples brand one (still connected this way), but both are USB 2.0. Perhaps the trick is that it's a USB 3.0? I don't know. I have not tried restting SMC/PMU, I'll give that a go and see what happens.

  • by ryzilla,

    ryzilla ryzilla May 16, 2013 8:25 PM in response to Jason Beam
    Level 1 (0 points)
    May 16, 2013 8:25 PM in response to Jason Beam

    dude- USB 3 is the key.

     

    Nextstar is a pretty inexpensive brand- $19 CDN for a dual bay powered dock.

     

    Cured everything.

  • by sabatica,

    sabatica sabatica May 17, 2013 12:34 AM in response to wjackman
    Level 2 (210 points)
    May 17, 2013 12:34 AM in response to wjackman

    let's take a step back for a sec

     

    3 questions

     

    • Hardware used?
    • OS running? 10.8 I know
    • ability to reproduce problem?
  • by AMCarter3,

    AMCarter3 AMCarter3 May 17, 2013 6:06 AM in response to sabatica
    Level 1 (31 points)
    Mac OS X
    May 17, 2013 6:06 AM in response to sabatica

    1) Mid-2012 Macbook Pro, OS 10.8.3;

    2) 2008 MacBook, OS 10.8.3

    3) I cannot manually reproduce the issue; it shows uprandomly. Lately, it is occurring on my MacBook about every other day, but not at all on my MacBook Pro.

  • by eosman,

    eosman eosman May 17, 2013 9:58 AM in response to AMCarter3
    Level 1 (0 points)
    May 17, 2013 9:58 AM in response to AMCarter3

    My situation has gotten better. Two days and no ejecting yet. I reformatted my WD USB3 passport. Reintalled the WD firmware. Then I went into the Spotlight settings under preferences and disable spotlight searching for my external WD passport. So far so good. I will report back if it doesn't work.

  • by eosman,

    eosman eosman May 17, 2013 12:35 PM in response to eosman
    Level 1 (0 points)
    May 17, 2013 12:35 PM in response to eosman

    Nevermind. Still ejects. Strange how my left port does not do it but my right port does. Its fine on the right port with a powered hub though.

  • by BrooklynAL,

    BrooklynAL BrooklynAL May 25, 2013 2:46 AM in response to AMCarter3
    Level 1 (0 points)
    May 25, 2013 2:46 AM in response to AMCarter3

    I had the same problem for the past two weeks on my late 2012 iMac.  It was fine for the past 3.5 months then started to eject external hard drives whether they were connected to the back of the iMac or through the powered Belkin hub.  This is what I tried all to no avail:

    Repaired disk, reset PRAM/SMC, performed a safe boot, unchecked the "put the disk to sleep when possible".....though that made the least sense since that is only useful for the main hard drive, ejected all disks manually and then shut off the power to each hard drive for a couple of minutes then reconnected them to the computer and the Belkin hub........

    What worked for me was a permission reset: first I used CMD+R after a restart went into Terminal typed................resetpassword (no space)  then a dialogue box comes up select the main hard drive at the top and select reset permissions/ACL at the bottom of the dialogue box.  After that was complete I restarted the computer opened disk utility and reset the permissions for the main hard drive.....note the reset of permissions/ACL with CMD+R resets the user permission folder.  It has been a couple of days now and I have slept it multiple times through the day and over night without a problem.  Hope this helps......it was truly frustrating

  • by E Sheard,

    E Sheard E Sheard May 30, 2013 5:08 PM in response to wjackman
    Level 1 (0 points)
    May 30, 2013 5:08 PM in response to wjackman

    I have activated a program I acquired from Lighthead called "Caffeine". Caffeine is a tiny program that puts an icon in the right side of your menu bar. Click it to prevent your Mac from automatically going to sleep, dimming the screen or starting screen savers.  So far this has prevented my external backup drive from disconnecting becfause of the4 sleep related problem noted in this thread.  I am using a Thunderbolt to Firewire dongle to connect to my backup drive and a 2nd harddrive I use for video.

     

    Hope Apple or some 3rd party vendor can get this problem corrected.

  • by BrooklynAL,

    BrooklynAL BrooklynAL May 30, 2013 5:23 PM in response to E Sheard
    Level 1 (0 points)
    May 30, 2013 5:23 PM in response to E Sheard

    Did you try to repair the permissions as stated in my prior post?  That has worked for me............. It seems unreasonable that you would need to use Caffeine, which is a great little program, for this particular problem.

  • by AMCarter3,

    AMCarter3 AMCarter3 May 30, 2013 5:29 PM in response to BrooklynAL
    Level 1 (31 points)
    Mac OS X
    May 30, 2013 5:29 PM in response to BrooklynAL

    I agree. Using Caffeine to deal with this issue makes no sense, when you can simply use  your Energy Saver pref to control sleep, dimming, etc.  But, this approach had been tried and it was NOT successful for dealing with this intermittant issue.

     

    I still think the issue may be related to power flucuations over the USB cable to my backup drive. When I have my external drive connected directly to the computer, I don't seem to get the "improper ejection" error message. Only when it is connected via a USB hub do I see this occasional error message. And every time I see the message, the drive has already re-mounted itself. Very strange behavior.

  • by E Sheard,

    E Sheard E Sheard Jun 2, 2013 7:10 AM in response to BrooklynAL
    Level 1 (0 points)
    Jun 2, 2013 7:10 AM in response to BrooklynAL

    I have not tried the "try to repair the permissions" process you mentioned.  I have an Apache web server, PHP, and MySQL database running on my late model 2012 iMac that I migrated from my Snow Leopard McBook pro.  I am  concerned that I may corrupt permissions set on any of these products files or folders.  Using "Caffeine" is a simple solution that ensures I do not inadvertently corrupt something by changing permissions that may render my web or database server to fail.  My problem only occurs as a result of the computer going to sleep.  After which I literally have to power off the external hard drive and power it back up to get it recognized, even thought it's icon still appears on the  desktop.

  • by BrooklynAL,

    BrooklynAL BrooklynAL Jun 2, 2013 9:31 AM in response to E Sheard
    Level 1 (0 points)
    Jun 2, 2013 9:31 AM in response to E Sheard

    One other idea, I am curious about is whether you using a program like XtraFinder for tab style browsing in Finder.  If so, I would recommend at least for the time being not using it and see if that has any impact hard drive ejection.  The vast majority of complaints do not have anything in common i.e. computers, operating systems (SNL, Lion, and ML), USB 2 or 3 hubs, hard drive brand(s).....My feeling about programs like XtraFinder, although a useful program, may be interfering with remounting of the hard drive(s).  Only a theory though.........

  • by AMCarter3,

    AMCarter3 AMCarter3 Jun 2, 2013 11:39 AM in response to BrooklynAL
    Level 1 (31 points)
    Mac OS X
    Jun 2, 2013 11:39 AM in response to BrooklynAL

    I do not use XtraFinder or any other Finder app.

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