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Iphone 4 Turned off and wont turn on

735680 Views 303 Replies Latest reply: Apr 19, 2014 1:30 PM by Lawrence Finch RSS Branched to a new discussion.
  • nycitycop Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 7, 2013 10:00 PM (in response to MLovell)

    I bought an iPhone 4 in January 2012. After seven months, I had the same problem: it died with a full battery and despite trying everything, it would not turn on. I returned it to the Apple Store, they sent me a new one for free. Now, eight months later, I am having the exact same problem with the new one. Gladly I had the idea of pluging it to my computer, holding its two buttons for some seconds and it turned back on. I disabled iCloud, as I read in another thread that it might be the problem. Hopefully it will not happen again, it will be the second time that I am having the same issue.

  • Lawrence Finch Level 7 Level 7 (24,530 points)
    Currently Being Moderated
    May 8, 2013 5:37 AM (in response to nycitycop)

    If you hold the HOME and SLEEP buttons for 10-20 seconds (until an Apple logo appears) the phone will reboot. Just like a computer.

     

    You should do this periodically, whether it is working or not. Like once a week.

     

    The iPhone is not really a phone; it is a very powerful pocket sized computer that can also make phone calls. And like any computer it needs to be rebooted periodically. And like any computer it will crash occasionally. Just like your Windows PC or your Mac will.

  • zhuang178 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 10, 2013 9:41 PM (in response to MLovell)

    Hi,

    My iphone just went blank and in a "On' state as you can see the background bright light.

    Tried all methods mentioned here, "Hold Power & Home buttons...and connect to Itunes etc"

    Doesn't work for me.

     

    What else can I do?

    Before this happend, I'm able to put it in a restore mode but didn't proceed with that as I didn't want to wipe out all

    my database and apps and update the IOS with the restore pathway.

     

    Anyone here facing similar situation and have resolve the issue, please share your experience and solutions.

    Thanks a million!

  • Underground Tribal Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 12, 2013 5:21 AM (in response to lalalababy)

    Thank you!  I was devastated when my phone would not turn on.  Plugging it in to the computer and holding the home+sleep buttons together for 10+ seconds worked a treat.  So happy not to lose everything.

  • Willwgp Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 14, 2013 9:01 AM (in response to Underground Tribal)

    I just got an iPhone 4 from Verizon, and I left it off of charger over night, it was about 70%. By next morning, it was off. I held down Home and Power buttons for a while and then it came back on and was around 30%. Very strange!!! It's done this probably 2-3 times since, and if it does it one more time I'll just take it back to Verizon. I really love this phone and I know Apple can do better than that. I have all faith in Apple.

  • sikri Level 1 Level 1 (0 points)
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    May 24, 2013 11:03 AM (in response to lalalababy)

    Thanks. Very helpful. Worked instantly.

  • Oteph.rawr Level 1 Level 1 (0 points)
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    May 26, 2013 12:13 AM (in response to MLovell)

    same problem but my itunes cannot read my device/iphone

  • Coop136 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 27, 2013 7:00 AM (in response to MLovell)

    Just experienced the same problem last night.....one minute phone was on, the next it was "dead" even though battery life was about 75%.  Thank goodness for this thread as I was about to head out to the Sprint store on Memorial Day.  Any way, I was able to reboot by holding both buttons (home & power/sleep) for 10 seconds and without being plugged into computer or wall charger!

     

    BTW, the Find My iPhone app will NOT work during this time (shut down/dead) as has been suggested in other forums.

  • janmanciaa Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 2, 2013 3:31 PM (in response to Lawrence Finch)

    hello i have a problem.... today my phone decides to turn off itself and the battery was at 80% i thought maybe i accidently turn it off while pressing the hold buttton from the assistive touch but when i came home i connected it to my charger from the wall and also to my computer and none has worked ! my hold button is jammed so i can't do the steps you recommended.... is there any other way i can do to turn it back on ???

  • Lawrence Finch Level 7 Level 7 (24,530 points)
    Currently Being Moderated
    Jun 2, 2013 4:18 PM (in response to janmanciaa)

    If you have a broken button there is no way to recover. You need to get the phone replaced, or the button fixed.

  • jayeshgoyani Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 22, 2013 3:32 AM (in response to Underground Tribal)

    Thanks a lot.

    Its working.

     

    I was devastated when my phone would not turn on.  Plugging it in to the computer and holding the home+sleep buttons together for 10+ seconds worked a treat.  So happy not to lose everything.

  • James0690 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 30, 2013 11:43 AM (in response to rezpada)

    thanks for the tip. I have the i4S, and I was about to go to the AT&T store and rant about my phone, but you saved me a trip.  After holding the power and home buttons simultaneously, it came on instantly.  However, I do not know what makes it shut off.

  • Lawrence Finch Level 7 Level 7 (24,530 points)
    Currently Being Moderated
    Jun 30, 2013 1:01 PM (in response to James0690)

    James0690 wrote:

     

    However, I do not know what makes it shut off.

    The same thing that makes Windows stop and display a Blue Screen of Death, or Mac OS or Linux to terminate with a kernel panic, or an IBM mainframe to sysabend. iOS crashed.

  • Kdt123 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 10, 2013 2:04 PM (in response to rezpada)

    haaaaaaaa i smacked it and first thing without a delay was the appl logo ! how was that the ONLY thung to work? thanks

  • jonnyagaba Level 1 Level 1 (0 points)

    Thanks for the post. just had the same problem. my phone was on one minute and the next off. i tried powring it on but it couldn't. interestingly though when i used another phone to dial my number it could hear that ringing sound, but nothing wa sreflrcting on my scree. I pressed and held the home + sleep button for about eight seconds and the phone was back on. what causes this?

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