10 Replies Latest reply: Jun 3, 2013 10:44 PM by Linc Davis
chrisximages Level 1 Level 1 (0 points)

I have a new MBPro 17" and i when i try to do Apple Software updates it crashes and reboots.

in addition it logs me out and I get the LogIn screen whenever i leave the system idle for a period of time.

I bought this MBPro just three months ago and it is very frustrating.

Any suggestions would be greatly appreciated.

Kind regards

Chris


MacBook Pro, Mac OS X (10.6.3)
  • 1. Re: My New MacBook Pro reboots without warning and I cannot do software updates either
    William Lloyd Level 6 Level 6 (19,355 points)

    Did you buy it used?  The 17" MacBook Pro hasn't been sold as new since last June.

     

    At any rate, post the kernel panic log here and maybe something will stick out at us.  What version of OS X are you running?  Your signature says 10.6.3; it may be out of date?

  • 2. Re: My New MacBook Pro reboots without warning and I cannot do software updates either
    Barney-15E Level 8 Level 8 (35,280 points)

    If you bought it only three months ago, new or refurbished, from an authorized Apple dealer, then take it in to them and have them look at it.

  • 3. Re: My New MacBook Pro reboots without warning and I cannot do software updates either
    chrisximages Level 1 Level 1 (0 points)

    My MBP 17" is a Demostation copy so I got a good price. it was in the store for like 8 monhs.

    I have ML 10.8.2.

    This is my second MBP that i have had this problem of rebooting on its own and not allowing me to instal Software Updates. I bought the MBP in different countries over two years apart.

    Here is the most recent Kernel Panic Log. I woke up to find my MBP had rebooted on its own.

     

    Thank you for all your help.

     

    kind regards

    Chris

     

     

    ==============

    Sat May 25 06:55:59 2013

    panic(cpu 0 caller 0xffffff8025cb7bd5): Kernel trap at 0xffffff8025d1debc, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x00000000deadbeef, CR3: 0x000000000761e032, CR4: 0x00000000000606e0

    RAX: 0x00000000deadbeef, RBX: 0xffffff802de03e80, RCX: 0xffffff802de03ba4, RDX: 0x0000000000000004

    RSP: 0xffffff802de03b90, RBP: 0xffffff802de03de0, RSI: 0xffffff80a6013fb0, RDI: 0xffffff802de03ca9

    R8:  0xffffff802de03ba4, R9:  0xffffff802de03e80, R10: 0xffffff8034787ab0, R11: 0xffffff80a56bbe01

    R12: 0xffffff802de03ba4, R13: 0xffffff80a60137f0, R14: 0xffffff80a60137f0, R15: 0xffffff802de03bb0

    RFL: 0x0000000000010202, RIP: 0xffffff8025d1debc, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x00000000deadbeef, Error code: 0x0000000000000000, Fault CPU: 0x0

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff802de03830 : 0xffffff8025c1d626

    0xffffff802de038a0 : 0xffffff8025cb7bd5

    0xffffff802de03a70 : 0xffffff8025cce4ed

    0xffffff802de03a90 : 0xffffff8025d1debc

    0xffffff802de03de0 : 0xffffff8025d1d493

    0xffffff802de03e60 : 0xffffff8025f76abe

    0xffffff802de03f00 : 0xffffff8025f768e2

    0xffffff802de03f60 : 0xffffff8025fe1533

    0xffffff802de03fb0 : 0xffffff8025ccea1d

     

    BSD process name corresponding to current thread: Memeod

     

    Mac OS version:

    12C60

     

    Kernel version:

    Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

    System model name: MacBookPro8,3 (Mac-942459F5819B171B)

     

    System uptime in nanoseconds: 560689636829957

    last loaded kext at 525256373756006: com.devguru.driver.SamsungMTP          1.2.61 (addr 0xffffff7fa84b1000, size 393216)

    last unloaded kext at 525316565941973: com.apple.driver.AppleUSBCDC          4.1.22 (addr 0xffffff7fa84ae000, size 12288)

    loaded kexts:

    com.apple.filesystems.smbfs          1.8

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AudioAUUC          1.60

    com.apple.iokit.IOBluetoothSerialManager          4.0.9f33

    com.apple.driver.AGPM          100.12.69

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleHDA          2.3.1f2

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.ApplePolicyControl          3.2.11

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AppleIntelHD3000Graphics          8.0.0

    com.apple.driver.AppleMikeyDriver          2.3.1f2

    com.apple.driver.AppleIntelSNBGraphicsFB          8.0.0

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.driver.AppleUpstreamUserClient          3.5.10

    com.apple.kext.AMDFramebuffer          8.0.0

    com.apple.AMDRadeonAccelerator          1.0.0

    com.apple.driver.AppleLPC          1.6.0

    com.apple.driver.AppleSMCLMU          2.0.2d0

    com.apple.driver.SMCMotionSensor          3.0.2d6

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.AppleMuxControl          3.2.11

    com.apple.driver.AppleMCCSControl          1.0.33

    com.apple.driver.AppleUSBTCButtons          235.4

    com.apple.driver.AppleUSBTCKeyboard          235.4

    com.apple.driver.AppleIRController          320.15

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.iokit.SCSITaskUserClient          3.5.1

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.2.2

    com.apple.driver.AppleUSBHub          5.2.5

    com.apple.iokit.AppleBCM5701Ethernet          3.2.5b3

    com.apple.driver.AirPort.Brcm4331          602.15.22

    com.apple.driver.AppleFWOHCI          4.9.6

    com.apple.driver.AppleAHCIPort          2.4.1

    com.apple.driver.AppleUSBEHCI          5.4.0

    com.apple.driver.AppleEFINVRAM          1.6.1

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          1.6

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.7

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.6

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2

    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.driver.DspFuncLib          2.3.1f2

    com.apple.iokit.IOAudioFamily          1.8.9fc10

    com.apple.kext.OSvKernDSPLib          1.6

    com.apple.iokit.IOSurface          86.0.3

    com.apple.iokit.IOBluetoothFamily          4.0.9f33

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.driver.AppleHDAController          2.3.1f2

    com.apple.iokit.IOHDAFamily          2.3.1f2

    com.apple.kext.triggers          1.0

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.iokit.IOAcceleratorFamily          19.0.26

    com.apple.kext.AMD6000Controller          8.0.0

    com.apple.kext.AMDSupport          8.0.0

    com.apple.driver.AppleSMC          3.1.4d2

    com.apple.driver.IOPlatformPluginFamily          5.2.0d16

    com.apple.driver.AppleGraphicsControl          3.2.11

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IONDRVSupport          2.3.5

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.iokit.IOGraphicsFamily          2.3.5

    com.apple.driver.AppleThunderboltDPInAdapter          1.8.5

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1

    com.apple.driver.AppleUSBMultitouch          235.7

    com.apple.iokit.IOUSBMassStorageClass          3.5.0

    com.apple.iokit.IOUSBHIDDriver          5.2.5

    com.apple.driver.AppleUSBMergeNub          5.2.5

    com.apple.driver.AppleUSBComposite          5.2.5

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.5.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1

    com.apple.driver.AppleThunderboltNHI          1.6.0

    com.apple.iokit.IOThunderboltFamily          2.1.1

    com.apple.iokit.IOUSBUserClient          5.2.5

    com.apple.iokit.IOEthernetAVBController          1.0.2b1

    com.apple.iokit.IO80211Family          500.15

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IOAHCIFamily          2.2.1

    com.apple.iokit.IOUSBFamily          5.4.0

    com.apple.driver.AppleEFIRuntime          1.6.1

    com.apple.iokit.IOHIDFamily          1.8.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          344

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.21

    com.apple.driver.AppleACPIPlatform          1.6

    com.apple.iokit.IOPCIFamily          2.7.2

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

  • 4. Re: My New MacBook Pro reboots without warning and I cannot do software updates either
    Barney-15E Level 8 Level 8 (35,280 points)

    Kernel Panics are caused by hardware faults and incompatible kernel extensions. The most frequent hardware problem is RAM. Macs drive RAM to their spec'd limits. If you install cheap RAM, it will likely not work.

     

    Uninstall whatever software you installed that put this kext on your Mac. You should use the uninstaller that was provided with the software you installed.

    com.devguru.driver.SamsungMTP

     

    If after removing that kext you still get kernel panics, it could be cause by external hardware, too, so disconnect any external peripherals including hard drives and see how it works.

    Still problems, reinstall the OS and check again.

    If still problems, take it in for servicing.


  • 5. Re: My New MacBook Pro reboots without warning and I cannot do software updates either
    chrisximages Level 1 Level 1 (0 points)

    Thanks Barney for your feedback. I really appreciate it.

    The RAM is the standard 4GB RAM.

    I removed the software that was shown in the Kernel Panic but the problem still remains.

    When I do a Software Update it reboots.

    This is the SECOND MacBook Pro that i have that gives the same problem.

    How can I make a complete Backup of my System?

    How can I reinstall the OS?

     

    Thanks once again.

     

    regards

    Chris

  • 6. Re: My New MacBook Pro reboots without warning and I cannot do software updates either
    Linc Davis Level 10 Level 10 (117,995 points)

    Does the latest panic report still show the "devguru" kernel extension present?

  • 7. Re: My New MacBook Pro reboots without warning and I cannot do software updates either
    Eric Root Level 6 Level 6 (16,200 points)

    You can make a backup by using Time Machine or a cloning program.

     

    Time Machine Basics

     

    Clone  - Carbon Copy Cloner

     

    Clone – Data Backup

     

    Clone – Deja Vu

      

    Clone  - SuperDuper

     

    Clone Software – 6 Applications Tested

     

    You can reinstall using the Recovery Mode

     

    OS X Recovery

  • 8. Re: My New MacBook Pro reboots without warning and I cannot do software updates either
    chrisximages Level 1 Level 1 (0 points)

    Hi Linc,

     

    How are you? Here is my most recent Panic report.

    The only devguru reference I see is from the unloaded Kext

     

    regards

    Chris

    ========

     

    Interval Since Last Panic Report:  2951229 sec

    Panics Since Last Report:          13

     

    Tue Jun  4 08:55:33 2013

    panic(cpu 6 caller 0xffffff8003aac90b): Releasing non-exclusive RW lock without a reader refcount!

    Backtrace (CPU 6), Frame : Return Address

    0xffffff80837bba80 : 0xffffff8003a1d626

    0xffffff80837bbaf0 : 0xffffff8003aac90b

    0xffffff80837bbb10 : 0xffffff8003b1c09c

    0xffffff80837bbd40 : 0xffffff8003b10e92

    0xffffff80837bbd70 : 0xffffff8003aff954

    0xffffff80837bbef0 : 0xffffff8003affa10

    0xffffff80837bbf50 : 0xffffff8003de182a

    0xffffff80837bbfb0 : 0xffffff8003aced33

     

    BSD process name corresponding to current thread: installd

     

    Mac OS version:

    12C60

     

    Kernel version:

    Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

    Kernel slide:     0x0000000003800000

    Kernel text base: 0xffffff8003a00000

    System model name: MacBookPro8,3 (Mac-942459F5819B171B)

     

    System uptime in nanoseconds: 413677303263253

    last loaded kext at 392640142277850: com.apple.driver.AppleUSBCDC          4.1.22 (addr 0xffffff7f86302000, size 16384)

    last unloaded kext at 392700344771194: com.devguru.driver.SamsungComposite          1.2.61 (addr 0xffffff7f862af000, size 16384)

    loaded kexts:

    com.apple.driver.iPodSBCDriver          1.6.0

    com.apple.filesystems.smbfs          1.8

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AGPM          100.12.69

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleHDA          2.3.1f2

    com.apple.driver.AppleUpstreamUserClient          3.5.10

    com.apple.kext.AMDFramebuffer          8.0.0

    com.apple.driver.AppleIntelHD3000Graphics          8.0.0

    com.apple.AMDRadeonAccelerator          1.0.0

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.AppleIntelSNBGraphicsFB          8.0.0

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.iokit.IOBluetoothSerialManager          4.0.9f33

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.ApplePolicyControl          3.2.11

    com.apple.driver.AppleMuxControl          3.2.11

    com.apple.driver.AppleMCCSControl          1.0.33

    com.apple.driver.AppleMikeyDriver          2.3.1f2

    com.apple.driver.AppleSMCLMU          2.0.2d0

    com.apple.driver.AppleLPC          1.6.0

    com.apple.driver.SMCMotionSensor          3.0.2d6

    com.apple.driver.AppleUSBTCButtons          235.4

    com.apple.driver.AppleUSBTCKeyboard          235.4

    com.apple.driver.AppleIRController          320.15

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.iokit.SCSITaskUserClient          3.5.1

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.2.2

    com.apple.driver.AppleUSBHub          5.2.5

    com.apple.iokit.AppleBCM5701Ethernet          3.2.5b3

    com.apple.driver.AirPort.Brcm4331          602.15.22

    com.apple.driver.AppleFWOHCI          4.9.6

    com.apple.driver.AppleAHCIPort          2.4.1

    com.apple.driver.AppleUSBEHCI          5.4.0

    com.apple.driver.AppleEFINVRAM          1.6.1

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          1.6

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.7

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.6

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2

    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1

    com.apple.iokit.IOUSBMassStorageClass          3.5.0

    com.apple.kext.triggers          1.0

    com.apple.driver.DspFuncLib          2.3.1f2

    com.apple.iokit.IOAudioFamily          1.8.9fc10

    com.apple.kext.OSvKernDSPLib          1.6

    com.apple.iokit.IOAcceleratorFamily          19.0.26

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.kext.AMD6000Controller          8.0.0

    com.apple.kext.AMDSupport          8.0.0

    com.apple.driver.AppleHDAController          2.3.1f2

    com.apple.iokit.IOHDAFamily          2.3.1f2

    com.apple.iokit.IOSurface          86.0.3

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.iokit.IOBluetoothFamily          4.0.9f33

    com.apple.driver.AppleGraphicsControl          3.2.11

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IONDRVSupport          2.3.5

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.iokit.IOGraphicsFamily          2.3.5

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.IOPlatformPluginFamily          5.2.0d16

    com.apple.driver.AppleSMC          3.1.4d2

    com.apple.driver.AppleThunderboltDPInAdapter          1.8.5

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

    com.apple.driver.AppleUSBMultitouch          235.7

    com.apple.iokit.IOUSBHIDDriver          5.2.5

    com.apple.driver.AppleUSBMergeNub          5.2.5

    com.apple.driver.AppleUSBComposite          5.2.5

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.5.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1

    com.apple.iokit.IOUSBUserClient          5.2.5

    com.apple.driver.AppleThunderboltNHI          1.6.0

    com.apple.iokit.IOThunderboltFamily          2.1.1

    com.apple.iokit.IOEthernetAVBController          1.0.2b1

    com.apple.iokit.IO80211Family          500.15

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IOAHCIFamily          2.2.1

    com.apple.iokit.IOUSBFamily          5.4.0

    com.apple.driver.AppleEFIRuntime          1.6.1

    com.apple.iokit.IOHIDFamily          1.8.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          344

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.21

    com.apple.driver.AppleACPIPlatform          1.6

    com.apple.iokit.IOPCIFamily          2.7.2

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

  • 9. Re: My New MacBook Pro reboots without warning and I cannot do software updates either
    chrisximages Level 1 Level 1 (0 points)

    Thanks Eric,

     

      Much appreciated.

     

      regards

       Chris

  • 10. Re: My New MacBook Pro reboots without warning and I cannot do software updates either
    Linc Davis Level 10 Level 10 (117,995 points)

    You haven't uninstalled the driver, or you didn't reboot after uninstalling it.

    Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

     

    Here are some general guidelines. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.

    You may have to log out or reboot in order to complete an uninstallation.

    If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.