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Unable to log on personal acct.

379 Views 3 Replies Latest reply: Jun 4, 2013 9:27 AM by BDAqua RSS
pmtswdoc Calculating status...
Currently Being Moderated
Jun 2, 2013 3:29 PM

I am unable to get to log on to my personal acct. I click on it and it brings me back to the log on square.

Have done a safe boot but still unable to get past the log on square.

I have no idea what I have done to make this occur. 

Can get on the guest acct but fine but obviously need to get to my personal acct.

My computer worked fine 2 days ago.

Any help woud be great...I'm not that computer savvy so use of layman terms would be appreciated.

: ) Thanks

MacBook Air, Mac OS X (10.5.8)
  • BDAqua Level 10 Level 10 (114,705 points)
    Currently Being Moderated
    Jun 3, 2013 10:37 AM (in response to pmtswdoc)

    Hello,

     

    In the guest account can you create a new admin account with your admin password to unlock the lock?

     

    Open System Preferences>Accounts, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

     

    "Try Disk Utility

     

    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*

    3. Click the First Aid tab.

    4. Select your Mac OS X volume.

    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."

     

    http://docs.info.apple.com/article.html?artnum=106214

     

    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

     

    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

  • BDAqua Level 10 Level 10 (114,705 points)
    Currently Being Moderated
    Jun 4, 2013 9:27 AM (in response to pmtswdoc)

    OK, good luck with it!

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