Q: I am receiving receipts for app purchases e.g. bags of gems for an app my son has but I know it's not him who's purchased the items. How can I find out what device they're being bought on? Or how do I complain about these purchases? Thank you
I am receiving receipts from apple for bags of gems (for an app). My son has this game but I know it's not him who's buying these items. Is there anyway I can find out who is purchasing them, say can apple know which device is being used to purchase them? If not how do I complain about this and and alter the account - I have already changed the password! Help gratefully received, thanks
JuPu
Posted on Jun 4, 2013 9:18 AM
You need to punch in the passcode for any purchase right, not just for new apps??
If one of the other students, or anyone else, got access to your iTunes Store account, necessary to make any purchases, then they'd have all the information they'd need to also make in-app purchases. But an in-app purchase can only be made through the account through which the original app was purchased. Either your son bought the game (free or paid) and then shared it with someone else along with the account information (necessary to authorize the app on someone else's device), or someone else downloaded the game as well, not just made in-app purchases.
In any case, changing your iTunes Store password should now have cut off any such unauthorized activity, though of course if your son gives the new password out, you'll be back to square one.
Regards.
Posted on Jun 4, 2013 9:41 AM