Jeffoie47

Q: Error: contact is not available for FaceTime

How do I fix this error? I have a Mac OSX Lion

Mac OS X (10.7)

Posted on Jun 3, 2013 8:03 AM

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Q: Error: contact is not available for FaceTime

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  • by matt00,

    matt00 Jun 5, 2013 8:39 AM in response to Jeffoie47
    Level 5 (4,015 points)
    Jun 5, 2013 8:39 AM in response to Jeffoie47

    Hey Jeffoie47,

     

     

    Thanks for the question, and welcome to Apple Support Communities.

     

    When troubleshooting issues placing FaceTime calls, I find the following resource usually provides the best steps towards a resolution:

     

    iOS: Using FaceTime

    http://support.apple.com/kb/HT4319

     

    If you can't place a FaceTime call to a particular contact, try the following:

     

    - Verify that you have the correct phone number or email address.

     

    - Use the correct method of contacting the person. If you are calling:

         - An iPhone 4 user: Use the phone number

         - An iPad, iPod touch, or FaceTime for Mac user: Use the email address

     

    - Check that each person has an active Wi-Fi or cellular data connection*.

         - If you are using router, firewall, or security software that restricts Internet access, verify that port forwarding is enabled.

     

    - Verify that the date and time are set correctly on your iOS device or Mac.

     

    - The Apple ID you are using to register FaceTime on iPad, iPod touch, or FaceTime for Mac must be an email address.

         - If your Apple ID is not an email address, you can change it on appleid.apple.com. This article provides instructions on how to change the Apple ID.

     

    - When calling someone using their email address, they must verify that email address for use with FaceTime and be signed in to their Apple ID account. They can verify they are signed in using:

         - iOS: Settings > FaceTime

         - FaceTime for Mac: FaceTime > Preferences

         - Note: If verification is pending, follow the instructions in the email that was sent to that email address to complete verification.

     

    Thanks,

     

    Matt M.