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How to upgrade from Leopard (OS X v10.5)!

6340 Views 12 Replies Latest reply: Jun 5, 2013 7:02 PM by Beth S RSS
Todd Rising Calculating status...
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Aug 29, 2012 6:34 PM

Disappointingly, the Apple Store (both online and brick and mortar locations) no longer carries v10.6 (Snow Leopard) or 10.7 (Lion) for sale or download, which is required before updating to Mountain Lion. So, it's almost as if a loyal Apple customer like myself has been abandoned to antiquity. However, after going into my local Apple Store today, I was told to check out Amazon.com or Best Buy to order the software.

 

BUT WAIT! On Amazon, it is being sold for an average of $80 - $90; also, if you buy an "open box" version, it has been reported in customer feedback on Amazon that instead of an original disk, sellers will send a memory stick without any guarantee or instructions. So, I don't think I'm willing to spend around 3x the amount of what Apple was likely to be selling it for, or risk some bizarre or problematic installation using a memory stick.

 

Here's how I resolved it today:

I called Apple Care at 1-800-275-2273.

I needed my Serial Number for my device/laptop.

I told them that I was stuck from upgrading to a more current OS as delivered straight from Apple, instead having to settle for a 3rd party who charges a lot, and if used, with no guarantee of receiving a valid disc or software.

The Rep was super helpful and friendly, and offered to send me (for FREE!!) the discs for Snow Leopard or Lion to my address next week! Yippee!! And, I didn't have to pay for the support call as my Apple Care coverage had run out. WIN!!

 

Hopefully, engineers will read this and realize that they're leaving Leopard folks in the dust and maybe with a bad taste in their mouth since there's no way to directly upgrade from Apple. It would be SUPER helpful if one or the other of 10.6 or 10.7 were still available online for download!!

 

Hope this helps!

MacBook Pro, Mac OS X (10.5.8)
  • Ralph Landry1 Level 7 Level 7 (28,695 points)
    Currently Being Moderated
    Aug 29, 2012 6:37 PM (in response to Todd Rising)

    Actually you can still buy Snow Leopard from Apple by calling 1-800-MY-APPLE and they will send the SL DVD for $30.  You can also purchase a code to use to download Lion from the same number.

  • steve359 Level 6 Level 6 (12,035 points)
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    Aug 29, 2012 6:38 PM (in response to Ralph Landry1)

    Actually, Ralph, they are giving users a steal of a deal.  Single user disk is $19, while 5-user disk for htose who need to legally run more than 1 copy of SL long-term is $29.

  • Ralph Landry1 Level 7 Level 7 (28,695 points)
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    Aug 29, 2012 6:40 PM (in response to steve359)

    Wow, had not heard they were having a give-away sale...great price.

  • steve359 Level 6 Level 6 (12,035 points)
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    Aug 29, 2012 6:42 PM (in response to Ralph Landry1)

    They are playing the same game as your average corner drug dealer ... rope 'em in with low prices THEN hit  'em with the full replacement costs of new software.

  • steve359 Level 6 Level 6 (12,035 points)
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    Aug 30, 2012 3:15 PM (in response to Todd Rising)

  • pittore Natalia Calculating status...
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    Aug 30, 2012 7:14 PM (in response to Todd Rising)

    This was extremely helpful. After clicking through menu after menu to purchase ANYTHING past Leopard, I still had no idea if my computer was even upgradeable. I bought my compuer early 2007.

     

    Any way I read that MANY people are not pleased with upgrade.

     

    TODD...how has your computer worked with upgrade? I need to know before I sabotage the good relationship I currently have with my computer

     

    Natalie------->willing to buy software, not a new computer!

  • pittore Natalia Level 1 Level 1 (0 points)
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    Aug 31, 2012 5:47 AM (in response to Todd Rising)

    Thanks for all of this information!

     

    I have an iMac currently running at 10.5.8 / 2 GHz Intel Core 2 Duo. I know (thanks to you) I need the Snow Leopard first, but I'm scared because I just love my computer and as the saying goes...If it aint broke, don't fix it! The only reason I am even looking into upgrading is because I am a gamer (not a serious one, but one non the less) and my GOC is World of Warcraft. The long anticipated update requires a least OS X 10.7 operating system.

     

    I have used an Apple Computer since my very first ...My Quadra 604 back in 1995. (Reflecting....aaaahhh!)

     

    I am anxiously awaiting to hear how your upgrade goes. I am going to call the number you gave me to see if I too can get Snow Leopard sent to me. I am going to get Mountain Lion as well, if all goes well! Good luck!

     

    Thanks,

    Natalie

  • Beth S Calculating status...
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    Jun 5, 2013 7:02 PM (in response to Todd Rising)

    Todd,

     

    I was directed to your post via some friends of mine because I am in the same situation that you were in August.  I will be getting the software from Apple Care as soon as I can pay the $20 for it (no freebies for me, unfortunately).  I will then have to do the second step of the upgrade to Mountain Lion, skipping over Lion all-together (which is good to know that I can do that).  Luckily, the memory on this iMac is more than the standard install so that I can do this. 

     

    Have you upgraded any further?  If you have, I would LOVE to find out what to and how it worked/is working for you!!  Thanks for your lead...

     

    Beth

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