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Preview not responding

2292 Views 3 Replies Latest reply: Jun 6, 2013 9:59 AM by Cosman RSS
bskillet Calculating status...
Currently Being Moderated
Mar 10, 2013 7:20 PM

I'm running 10.8.2 on my MBP 15".  Preview all of sudden stopped working. Everytime i try to open a .pdf, .jpg, or any media file for that matter i get a "application not responding"  I tried reinstalling Mountain Lion, but it's not correcting the issue. I haven't done a clean installed, i'm trying to refrain from doing that.   Anyone have any ideal how to correct this issue??  PLEASE HELP!

iPhone 5, iOS 6.0.1
  • Linc Davis Level 10 Level 10 (107,650 points)
    Currently Being Moderated
    Mar 10, 2013 9:17 PM (in response to bskillet)

    Back up all data.

    Quit the application, if it's running.

    Triple-click the line below to select it:


    Right-click or control-click the highlighted line and select

    Services Reveal

    from the contextual menu. A Finder window should open with a folder selected. If it does, move the selected foldernot just its contents — to the Desktop.

    The folder you're moving has a name that begins with "" It is not the subfolder named "Data" or anything else.

    Relaunch the problem application and test. If it works now, delete the folder you moved. Otherwise, quit again, and put the folder back where it was, overwriting the one that may have been created in its place.

    Caution: If you delete some or all of the contents of the selected folder, but leave the folder itself in place, the application may not launch. Deleting the folder will cause it to be rebuilt automatically.

  • Cosman Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jun 6, 2013 9:59 AM (in response to bskillet)

    Will this work with Safari?  I downloaded the ML update 10.8.4 yesterday and immediately Safari and Preview started hanging - "pinwheel of death".  I used Activity monitor to kill the pgms, but they both hung up again.


    I just did the procedure on Preview, but am wondering if it will work on Safari?




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