TS4185: FaceTime for Mac: Troubleshooting FaceTimeLearn about FaceTime for Mac: Troubleshooting FaceTime
Currently Being ModeratedJun 1, 2013 1:18 PM (in response to Honda4)
I thought about reinstalling Facetime to solve the problem, but I can't get it to download again from the App Store. I hold Option and check purchases, but it always says "Installed" and won't give me any options. How can I "unistall" it so I can Install it?
Currently Being ModeratedJun 2, 2013 12:24 PM (in response to Honda4)
UPDATE: I searched through and deleted any Library files containing Facetime, then I was able to do a new install fronm the App store. It installed fine, and now will launch, BUT…
I am unable to connect with anyone. It will call and try to connect with another acoount, but it immediately freeze up and drops the call. Same thing if they try to contact me. I here the call, accept, then video freezes and call is dropped. Now what?
Currently Being ModeratedJun 5, 2013 7:58 PM (in response to Honda4)
UPDATE 2: Tried loggging in from a different account. No good. Stopped by Apple store and asked if it was a common problem. They said no, and had no ideas for me to try. They said bring it in and the can look at it. I'd rather not if possible. Cleared FT from keychain. Nothing. This is a very tough nut to crack.
Currently Being ModeratedJun 6, 2013 6:47 AM (in response to Honda4)
This is just a possibility. Make sure you have all of the latest updates from Apple software update. If you don't this can prevent FT from performing properly.
Currently Being ModeratedJun 6, 2013 1:47 PM (in response to wuzradioman)
Software is all up to date. In fact, it updated just yesterday. Still no go. I ran Tech Tools and the disk, etc. look fine. All permissions are verified. I wonder if I am missing some element of FT that did not install properly.