Skip navigation

"Other" data (iPhone) - How do I remove this junk?

1178617 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • Lawrence Finch Level 7 Level 7 (24,440 points)
    Currently Being Moderated
    May 27, 2013 2:07 PM (in response to Mr. Luigi)

    There may be less here than meets the eye. All built in apps store their data in Other. Including SMS, MMS and iMessage. iMessage lets you send unlimited size images, videos, etc. Each image taken with an iPad (or iPhone) camera is 2 to 5 MB, depending on how much compression can be achieved. Videos take about 50 MB/minute. So if you don't delete your iMessages sent and received the memory required for them will add up quickly.

  • TwistedByDesign Level 1 Level 1 (0 points)

    True but mind you: I'm talking about iMessages that HAVE been deleted but got corrupted before, during or after sending. It is imessage NOT working correctly.

  • Lawrence Finch Level 7 Level 7 (24,440 points)

    That was a known and reported problem in 6.1.2, which was supposed to have been fixed in 6.1.3. However, 6.1.3 id not delete the deleted images left over from the earlier version. There should be no NEW "orphan" images introduced after 6.1.3 was installed. Somewhere in this thread there was a test that confirmed that new deleted images were indeed deleted.


    The report posted yesterday that deleting all iMessages reduced Other to under 500 MB more or less confirms this.

  • Mr. Luigi Level 1 Level 1 (5 points)

    @Lawrence Finch


    Hey Larry,


    Could you do me a favor?  There have been so many postings about deleting iMessages it would help me, and perhaps others, if you expanded on what you meant when you said:


    "The report posted yesterday that deleting all iMessages reduced Other to under 500 MB more or less confirms this."


    I looked for that posting and think I found it.  But, it was not clear to me what the poster meant by "deleting."  I know.  That sounds stupid.  Let me explain.


    1.  Did this person simply delete all their iMessages viewable in the native iMessage App?


    2.  Did they use one of the more "elaborate" methods/applications that have been mentioned?  If there are "orphaned" iMessages left over from pre iOS 6.1.3 I assume you just can't go into iMessage and delete everything.  You would still have all those pre iOS 6.1.3 "orphaned" iMessages hiding.  What application would you use to remove those hiding orphaned iMessages? (I understand applications have been suggested for doing this.  I am interested in which one you would use.)


    You mention that somewhere in this "thesis" discussion there was a test that confirmed that iOS 6.1.3 fixed the orphaned iMessage problem.  I'm willing to retest.  But, first I want to make sure I have removed all traces of any orphaned iMessages first.

  • Lawrence Finch Level 7 Level 7 (24,440 points)
    Currently Being Moderated
    May 28, 2013 9:00 AM (in response to Mr. Luigi)

    1. I only know what I read; I assumed it was in the iMessage app.


    2. As far as I know the only reliable way to remove the orphaned message attachments (it's not the iMessages that are orphans, it is their attachments) is to restore as New. There were several attempts with iPhone file browsers, but there was a disagreement as to whether these worked. I haven't had the problem, so I can't suggest one. At least one forum post said they had talked to an Apple engineer who said that a future release will remove the orphaned attachments.


    I've seen several posts from people (not just in this thread) who created some iMessages with attachements, saw their Other grow, then deleted them and saw it contract.

  • rfritz11 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 29, 2013 5:16 PM (in response to Acqua)

    Just a thought – I had over 10G of “other” on my phone. And after trying about a million things, I decided it HAD to be something that was re-loading back onto my phone after a restore from backup. I had literally deleted every app, re-linked to my emails, and only had contacts, texts and calendar load back on. It got me thinking…what could possibly be reloading that is taking up so much space? I was texting my husband a video around the same time…and viola! Picture and video TEXTS! I scrolled up and hit “load more messages” – and all the past videos and texts are saved “somewhere” (i.e. the “other” category). I’ve been telling my husband for months that I didn’t want to restore my phone because I didn’t want to lose all my text strings (that’s something really important to me. As a mother of 3, I’m extremely forgetful, and I love to read back through texts to make sure I don’t repeat myself!) Anyway – this took HOURS, but I started manually deleting all the past videos and texts I’ve ever sent, and plugged my phone in later to find that I had almost 4G of videos and pictures linked to text conversations with my husband ALONE. Now I’m down to 4.7G in the “other” category. I still have a few more people I text regularly to go through…and I’m sure my other will come down significantly.

    So keep in mind – “Other” is not necessarily corrupt data. I kept reading how my phone is probably corrupt and a restore was my only option. I wasn’t accepting that! SO, if you are like me and want to keep texts, unless you want to lost all your texts – this may be your only option! :)

    Just remember – once you send a picture text DELETE IT!! Will save you this headache in the future!

  • pearsj10 Level 1 Level 1 (0 points)

    I just deleted conversations from my messages (some were months long), cleared out deleted voicemails (through the main voicemail menu) and cleared my caches and cookies for safari and my "other" went from 5GB to 1.5GB!

  • Maximilian Randolph Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 30, 2013 9:21 AM (in response to pearsj10)

    I downloaded Ifunbox on my laptop and was able to find a couple 1.2gb+ .zip files hiding on my phone in the ApplicationArchives folder, from applications I didn't even have installed any more. After deleting those, my "other" space dropped from 3.6gb to a much more reasonable 400mb This was a lot easier than resetting everything and a lot less painful. It only took a few minutes to find these files too.

  • DamselinAppleDistress Level 1 Level 1 (0 points)

    So what is the point of the "Other" category if you can't retrieve anything from it? It just stores data that we're never going to see again anyway?... Is there a reason we aren't able to just go right in and make edits for ourselves?


    I just don't understand why Apple creates obstacles in technology that we've already solved decades ago. The drag and drop days weren't hurting anyone.


    "If it ain't broke, don't fix it."... <--- This also applies to the update of software and gadgets every month. We don't even get a chance to get tired of the old one first. All this syncing and downloading stuff just to do one thing is unnecessary. 


    I may sound a bit old but I'm only 21 and you would think that we like to adapt to this stuff but we don't. Apple has made me hate new technology. Steve Jobs could have just got a job with microsoft for all of this. 

  • John Albanese Level 1 Level 1 (15 points)

    This issue has been going on for years and it's no joke.  Apple is selling phones under the false pretense that they hold 16 or 32 GB and then allow their customers to suffer - FOR YEARS - without any adequate addressing of MASSIVE space being rendered unusable on their phones.  It is UNFORGIVABLE!!  

  • Lawrence Finch Level 7 Level 7 (24,440 points)

    Data in Other is YOUR DATA that YOU PUT THERE. It is using massive space because you never delete anything.

  • Gzmogal16 Level 1 Level 1 (0 points)

    That's funny because I delete things off my phone regularly and still have a lot of "other". I transfer my pics weekly and delete messages and internet history and cookies just as often. So by all means do tell me what I am not deleting.

  • Lawrence Finch Level 7 Level 7 (24,440 points)

    This post: lists some of the things that are in Other. You can use it to see what might be in yours.

  • pearsj10 Level 1 Level 1 (0 points)

    Clear your deleted voicemails. There's a "recycle bin" sort of thing on the main voicemail menu where you can clear them. It cleared about 4GB of space for me.

  • John Albanese Level 1 Level 1 (15 points)

    Are you REALLY going to read thru the dozens of forums and hundreds of posts on this issue - with many unable to resolve the issue without a factory reset - and blame the customer?   Many of us have tried everything.  Searched and searched for solutions.   How obnoxious

1 ... 49 50 51 52 53 ... 78 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (27)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.