Currently Being ModeratedJun 6, 2013 3:09 PM (in response to John Albanese)
@ John Albanese
I noticed that your post was in response to Gzmogal16. I read Gzmogal16's comment and am trying to connect his comment with your reaction to it. (S)He doesn't seem to be blaming the customer.
Am I missing something?
Sincerely, Mr. Luigi
Currently Being ModeratedJun 6, 2013 3:37 PM (in response to Encrypted11)
Lawrence has contributed a great deal of information to this discussion. His post listing the sources of "other" data should be helpful to everyone. I still feel as though there is some form of mystery here as I have done my best to monitor these MANY sources of "other" data. Yet despite my best efforts, my "other" data still creeps up. I will say, the rate of up-creeping has slowed down because I am smarter about where all this "other" data is hiding. But, I don't think it should take a Phd in "other" data to be semi-successful in managing it.
"Other" data is a label for such a huge, large, bloated collection of items you would almost have to be one of the designers of iOS to know about all the places to look, and things to do, to manage this monster. Check Lawrence's list of sources of "other" data out. There are more items on that list than I have had hot dinners in the past year. And Lawrence admits he may not have all the bases covered in that list.
I think Apple does need to visit this issue BIG TIME in iOS 7. This involves too much work and too much thinking by customers for a company that prides itself in the mantra..."It just works."
I don't know if it's possible to automate a best practice management of "other" data. That seems like a daunting programming task. But think about this. When it comes to music, apps, pictures, videos...it is easy to see where your memory is going and it is easy to take steps to reduce that memory usage if necessary. Delete some apps. Remove some pictures. Throw out some movies. Etc. Somehow, Apple needs to make "other" less vague and give us access to the data as they do apps, pictures, music, etc. so users can just as easily delete "other" data-at least "other" data that can be removed without crippling your iDevice.
That's it. That's all I wanted to say.
Currently Being ModeratedJun 6, 2013 4:25 PM (in response to Lawrence Finch)
Everything he ^ just said. Couldn't have said it more beautifully. All that last post of yours basically said was "Don't bother using the phone period." We barely can tell what using "DATA" is either. I can never get a clear answer when i'm on the phone with a representative. So how are we as consumers supposed to manage if they don't even know how to explain it to us?
Currently Being ModeratedJun 10, 2013 1:22 PM (in response to Encrypted11)
So Ive been reading and following along. I have deleted texts, safari cookies, mail, photos, and everything else under the sun. I do not use my iphone for music or videos; yet I have a WHOPPING 9GB of Other on my iphone.. I have kept updates current and taken very good care of this stupid phone. Very frustrating!
Im afraid to restore as it seems more hassle than help...
Currently Being ModeratedJun 10, 2013 3:12 PM (in response to notafanofsummer)
Let me start off by saying that not everyone in this forum is going to agree with me on this. But I stand by what I am going to say from a good deal of personal experience and from numerous articles that suggest the following as a prudent next step for someone who has already done the standard "deleting steps" you have done.
Restore from backup.
Yes. Yes. I know. It may not work. There may be something cancerously wrong with your iphone that only Restoring as NEW will fix. But, Restoring as New require SO MUCH TIME AND WORK that it should be relagated to a last, desperate step...the nuclear option.
I have Restored from Backup on 3 different iPhones, 3 different iPod Touches, and 3 iPads. It has been quite effective at times, less so other times. But it always helped.
Restoring from Backup is not that big a hassle. It DOES take some time. But, you will have a minimum of work to return your iPhone back to its original state once done. All your folders of apps will remain. All your e-mail accounts will remain. Etc. You will lose some settings in some apps. You will have to reenter some passwords in some apps. But, it is minimal. There IS a reason why Restoring from Backup can help your iPhone. You WILL be installing a fresh copy of your software and firmware. If they are currently corrupted and causing problems, this could fix things. I could go on, but the bottom line is this. In a prudent, step by step conservative approach to attacking this problem it just makes sense to try Restoring from Backup BEFORE Restoring as New because in a percentage of cases that is enough to fix the problem. And it is SO much less of a hassle than Restoring as New.
On page 42 of this discussion I wrote down fairly detailed instructions for Restoring from Backup. On page 44, I followed up on page 42's post (page 44's post starts with "Hello colombian-24!". The post on page 44 mentions an free appliction called "phoneclean" but it sounds like you are now at the point where a Restore from Backup" is advised.
9GB is way over the top. If it were my iPhone I would already have my iPhone connected to my computer by USB cable and be into Restoring from Backup. If it doesn't help, then you are looking at Restoring as New...I am sorry. But, since I would rather throw myself off a cliff rather than restoring as new, restoring from backup looks pretty good to me.
Let us know how things turn out.
Best, Mr. Luigi
Currently Being ModeratedJun 10, 2013 5:01 PM (in response to Encrypted11)
Well, Just finished my restoring with back up, and iM very sad to say that my Other usage sky rocketed! it is now at 11 GB!
Currently Being ModeratedJun 10, 2013 7:18 PM (in response to notafanofsummer)
OK, notafanofsummer, you are going to have to change your profile name to "notafanofotherdata"...
Because it is time to RESTORE AS NEW.
There is something evil and wicked in your iPhone and it needs an exorcism. The only sure fire and thorough way to do this is to Restore as New.
If you go to Page 46 of this discussion you will see a post I wrote. It is the 3rd post from the bottom. It contains suggestions for Restoring as New. I think you should check it out for as you must know, you will be starting out with essentially a new iPhone. All your folders will be gone. All your apps (native Apple apps will be reinstalled automatically), web apps... The works.
There is a bright side and I mention this, I think, in my page 46 post. This is a good chance for some Spring Cleaning of your iPhone. When you reinstall your apps you might want to ask yourself, "Do I really use that App?" If the answer is no, then maybe it is time to leave it out.
You could also adopt a strategy of not adding all your apps at once. There may be an app you own that is large source of your problems and if your add apps a couple at a time you might find that bad boy by proceding in this manner.
Anyway, the bottom line is...you seem to have slowly pushed down on the throttle of fixes for this 'other" data problem and nothing has worked. It is time to apply full horsepower despite the cost in time and effort.
I am confident Restoring as New will get rid of that incredible amount of "other" data. BTW, I may be wrong, but 11GB may be a world's record.
Time to call Guiness.
I am sorry Restoring with Backup didn't work. If Restoring as New does not work (I have NEVER heard of that) I hope your iPhone is under warrantee b/c something is clearly wrong with it beyond the normal problems addressed in this discussion.
We are all with you so let us know how it goes.
Best, Mr. Luigi
Currently Being ModeratedJun 10, 2013 7:25 PM (in response to Encrypted11)
I'm super nervous to restore.!! Lol but is seems as though I have ruled out everything else. I will more than likely wait til Thursday to restore as new. Thank you for putting the page to look up your guide to restoring. I will keep you guys posted :) and as for re downloading apps, I only have 24. That's what for me so alarmed at my storage space.
Currently Being ModeratedJun 10, 2013 7:38 PM (in response to notafanofsummer)
If you've never restored as new before it is totally normal to be nervous. But, as much as this process does take a fair amount of time it is not as bad as it sounds. Just take your time, read up, get prepared and it will all go fine.
Waiting till Thursday sounds smart. It will allow you to take some breaths and get all your ducks in a row. The good news is you only have 24 apps! That's GREAT! Many folks restoring as new have to deal with so many more apps than that, and with all those apps come folders, and passwords, and settings, and...
Well, you get the idea. You're in a real nice position with only 24.
You will be spending time in "Settings." So be prepared for that. E-mail accounts. iTunes Store setup. Stuff like that. But, I choose to look at that as an advantage. You will be much more expert with all things iDevice due to the practice you'll get with your iPhone's settings again.
I know this sounds like I'm being a Pollyanna. But, not really.
This is gonna work and you are going to have a rock solid sense of accomplishment because of it.
Doesn't get any better than that.
Bring on Thursday!
Currently Being ModeratedJun 10, 2013 10:07 PM (in response to notafanofsummer)
OK, hold the presses. I want you to try ONE MORE THING before Restoring as NEW. It will only take about 5 minutes. So, it is well worth the time.
I mentioned the Free app "PhoneClean". Well, that little app can be deceptive sometimes. You can run it and it will tell you it has removed "X" amount of "other" and then, lo and behold, your "other" data has been reduced by far, far greater than "X". So, follow these steps and let's just see what happens.
1. Make sure you are running the latest version of iTunes.
2. Download PhoneClean:
3. Connect your iPhone to your computer via USB and sync it to iTunes. (Close your eyes so you don't see that 11GB Yellow Bar of "other" data.
4. Run PhoneClean on your iPhone while your iPhone is connected to your computer via USB. I don't know how much "garbage" it will catch. But, no matter, let it run its course.
5. While still connected via USB, RESYNC YOUR IPHONE TO iTUNES AFTER USING PHONECLEAN ON YOUR iPHONE. I have done this a couple times and even though PhoneClean claims to only have removed a fraction of a GB of "other" data from my iPhone, for some reason when I resync I find that I have lost up to 4.5 of 6 Gigabytes of my "other" data. What!!!??? I have no explanation for this. All I know is it has happened more than once. So, I don't think it is a fluke. Perhaps PhoneClean is only removing a small amount of "other" but it is allowing the iPhone to realize that is ACTUALLY does NOT have all that "other" data it THINKS it has. Perception is reality and so getting the iPhone to understand it really has much more memory available than it thinks it has is just as valuable as getting rid of real garbage.
This may not work for you at all. But it takes so little time to do (far less time to do that it took me to write about it!) it is worth a try considering the time Restoring as New will take.
OK, this lemon has no more juice left. I am fresh out of any more ideas.
Good luck. I look forward to your report.
Currently Being ModeratedJun 11, 2013 6:00 AM (in response to Mr. Luigi)
11gb is not a record. My wife's phone has repeatedly reached 11gb of 'other' data. We've done factory resets and it's always a temporary fix. Slowly but surely the problem returns.
She hardly has ANY apps on her phone at this point. She's fed up a d frankly I can't blame her. It is ABSOLUTELY DISGRACEFUL that Apple will not take this problem seriously.
So - after years of research I have personally found a fix for this problem that is 100% guaranteed to work. In September when our contracts are up we will be buying the new Galaxy Note 3 for ourselves and throwing our crappy iPhones in the garbage where it belongs.
Does my language seem harsh? Well - how else do u get Apple to accept responsibility for this problem ?
Years. It's been years.
Currently Being ModeratedJun 11, 2013 6:07 AM (in response to John Albanese)
Have you cleaned out your Messages? They count towards "Other", and these days people tend to keep them around forever for some reason. (You can always offload them to your PC with some software)
About 50% of the cases I've seen with large "Other" have been dramatically improved once the Messages are purged. The other 50% have orphaned attachments on the device that unfortunately would require a clean restore as new to repair.
Currently Being ModeratedJun 11, 2013 9:12 AM (in response to pdroth)
Mine hit 14 GB. The simple solution was to install a third party app as recomemded by the earlier comments.
My problem was voice recordings that kept making copies of itself everytime I sycnced.
All the reset and restore did not work as when I restored the phone the recordings kept rewriting.
I ultimately solved it by "reading" my iphone wiht the third party apps and deleting the recordings.
Was super easy.
Hope this helps someone. After millions of phones sold there has to be a bug somewhere! At least there is this forum we can turn to for help. Other than this problem all my iphones since iphone 2 have been working great. The restore from saved phone data has been great.
Currently Being ModeratedJun 11, 2013 9:58 AM (in response to yiroonyap)
14GB! Wow! You win.
Your voice recording issue reminded me of something that really caught me off guard. Instead of sending text iMessages, I often prefer sending voice iMessages. But, there is no built in functionality in iMessage for voice messages. But, you can use Apple's "Voice Memos" app to create a voice memo and one of the options it gives after creating the voice memo is "share" as a "message"...which means "send as a voice iMessage" for all practical purposes. GREAT! I thought. Until I realized that all those Voice Memos were getting synced into my music folder in iTunes. Yikes. Trust me...those voice messages were no music. Now, I think that the worst thing that was happening here was that my Music App started to grow with junk voice messages. I don't know if this somehow affected my "other" data. But what I first did was go into my iTunes music folder and delete all those voice messages so they would get removed from my Music App on the next sync with my iPhone I also deleted them from the Voice Memo app. I also discovered that if you delete the Voice Memo from the Voice Memo app immediately after sending the voice iMessage is won't get put in your iTunes music folder...no time to get synced.
Lesson: Don't keep anything around on your iPhone that is not necessary. Delete iMessages. Delete Voice Memos. If they are real important save them somewhere "proper." For example, if you are saving an iMessage because it has a cute picture, tap on that picture in iMessage and then choose "save to camera roll." A better place for that adorable picture is your camera roll and eventually iPhoto (or whatever picture management application you use). It will be easier to find and your "other" data will not get overblown by explosive amounts of iMessages...especially those with data hungry pictures.
Just my opinion. For whatever that is worth.
Currently Being ModeratedJun 13, 2013 2:11 PM (in response to Encrypted11)
I added One detailed tweak to the restore solution and it worked for me!! I have been having this "other" issue for over a year now and have spend numerous hours trolling through forums for help. I always reverted to deleting apps,music and data to make room but after a year my "other" grew to 11GB ( I have 16 GB) and my smartphone was dissected down to a basic flip phone cell. I tried every option over the course of weeks...who has weeks to spend on making a $800 piece of technology work?? Not me but I was determined not to shell out for a larger GB iphone.
After a year of searching through the web and forums I made a combination of all the suggestions made.
Make use of your iCloud especially if you are paying for extra storage!
1) turn on iCloud for everything you possibly can to be sure not to lose anything especially notes and contacts.
2) connect phone to computer and "remove" all apps from your phone (device)
3) unsynch everything ..music, photos etc
4) create a back up to your icloud AND create a second back up to your computer
5) restore as your device ( ie "june's phone") not "new"
When the restore is complete
6) back up FROM your iCloud NOT your computer ( once i did this I dropped down to 300MBs of "other"!!!!!)
7) add each app one at a time. Click app. click install.click apply
I know it sounds tedious but it wasn't that bad and I had run out of options. I had done numerous restores but couldn't destroy the other sucker! RESTOR BACKUP FROM ICLOUD was the key. I'm taking a guess from all of the precious posts that corrupt data was slipping through the cracks when I used the computer back up but I took a random shot at using the cloud backup and it worked!! After reading that corrupt items could be found within people's apps I added the apps one by one as someone previously posted to see if "other" spiked at all after adding a certain app. Then I added the music and photos I wanted and I had my iphone up and running with everything it had before AND 12.5 GB of FREE SPACE!!!!!!!
Hope this helps someone. If not keep trying! Don't let your smartphone outsmart you!!!
Ps... My voice memos were also popping up in duplicates in my music as posted above.