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Mom's MacBook won't restart

619 Views 15 Replies Latest reply: Jul 25, 2013 2:51 PM by Kappy RSS
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Jim Alden Level 2 Level 2 (380 points)
Currently Being Moderated
Jun 6, 2013 2:29 PM

My mom panicked and instead of Force Quiting an app, she hit the Control+Command key while hitting the Power button. The computer restarted, The apple logo shows up, she had a progress bard below that, but now the computer is just sitting there on the startup screen with the rotating circle and the desktop is not loading.

 

What did she do and How does she fix it? I am across the country and not there to fix it myself.

 

she's also been having a problem with her Airport signal goig weak out of nowhere and her having to reset the modem and ABS to get things back up.

 

 

Thanks gang!

 

Jim

  • Kappy Level 10 Level 10 (221,030 points)
    Currently Being Moderated
    Jun 6, 2013 2:32 PM (in response to Jim Alden)

    If she is using Lion or Mountain Lion:

     

    Reinstalling Lion/Mountain Lion Without Erasing the Drive

     

    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.

     

    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

     

    If she is using Snow Leopard:

     

    Reinstall OS X without erasing the drive

     

    1. Repair the Hard Drive and Permissions

     

    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.

     

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

     

    2. Reinstall Snow Leopard

     

    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.

     

    Download and install Mac OS X 10.6.8 Update Combo v1.1.

  • Kappy Level 10 Level 10 (221,030 points)
    Currently Being Moderated
    Jun 6, 2013 11:28 PM (in response to Jim Alden)

    If she is using Snow Leopard:

     

    Reinstall OS X without erasing the drive

     

    1. Repair the Hard Drive and Permissions

     

    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.

     

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

     

    2. Reinstall Snow Leopard

     

    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.

     

    Download and install Mac OS X 10.6.8 Update Combo v1.1.

  • Kappy Level 10 Level 10 (221,030 points)
    Currently Being Moderated
    Jun 6, 2013 11:48 PM (in response to Jim Alden)

    The abnormal shutdown caused file damage to necessary system files for startup.

  • Kappy Level 10 Level 10 (221,030 points)
    Currently Being Moderated
    Jun 7, 2013 12:47 PM (in response to Jim Alden)
  • Kappy Level 10 Level 10 (221,030 points)
    Currently Being Moderated
    Jul 25, 2013 1:04 PM (in response to Jim Alden)

    Your drive is dead. You need to replace it.

  • Kappy Level 10 Level 10 (221,030 points)
    Currently Being Moderated
    Jul 25, 2013 2:07 PM (in response to Jim Alden)

    Yes, you should be able to do this yourself. Visit OWC for drive alternatives up to 1 TB. They also have video tutorials you can use as well as any needed tools.

  • Kappy Level 10 Level 10 (221,030 points)
    Currently Being Moderated
    Jul 25, 2013 2:34 PM (in response to Jim Alden)

    My personal preferences are Seagate and Hitachi (now HGST.) I don't think I know exactly which model MBP you have, but if it is pre-2009 I believe you must use drives no higher than 9.5 mm. Otherwise, up to 12.5 mm.

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