Currently Being ModeratedJun 6, 2013 10:44 PM (in response to Old Macs)
Sorry to hear about your experience(s) - I'd suggest calling Apple and relating your experience; not all Apple stores actually do the work themselves. In my area, they actually have a contract with a third party service provider who does the actual work, so that could be the same thing with yours. In either case, it's not a really good track record, so I'd try calling Apple.
Currently Being ModeratedJun 6, 2013 11:01 PM (in response to babowa)
Wow that might actually explain quite a bit, although I do believe they do the work themselves. I could peak my head in and see computers apart when they were in a small store. Plus, they just built a huge new store, so there is no excuse why they couldn't do it in-store.