Currently Being ModeratedNov 6, 2012 10:06 AM (in response to Epictyler)
They are still under warranty - if you didn't register them you will need a purchase receipt and serial number from the original box - you can call your local Apple store or go to - http://www.apple.com/support/contact/
or - https://selfsolve.apple.com/agreementWarrantyDynamic.do?newid=y - to check on serial number registration - Apple will replace them if they are defective - you will have to return them if you do it by mail.
Currently Being ModeratedNov 28, 2012 11:43 AM (in response to Epictyler)
I had the same problem. If you mess with them a while, it appears that the position of the EarPod affects the overall sound output. Which isn't the case when they are new. I noticed a lack of stereo sound with all of the YouTube videos I watched. I turned my headphones 30º or so in the opposite direction and I hear stereo sound. It would appear as though one of the multiple directional speakers has short circuited or something similar. If someone has found a solution I'd appreciate it. (Besides turning them in).
Currently Being ModeratedMar 11, 2013 10:01 AM (in response to Epictyler)
Hey, I realize is post is pretty old, but for future quarries regarding the EarPods, I have found a solution. After turning in my EarPods for very low volume in the left ear, I found the same problem with my new pair. The difference was with the right ear instead of the left. For whatever reason I found that when I placed the EarPods in opposite ears, (which you will have to turn them around) they fit more comfortably, and sound better. The main issue with this is that the stereo in entirely inverted. So in other words, when your watching Game of Thrones on HBO GO, when the door slams in the left ear, the door is actually slamming on the right. I contacted Apple support and they informed me this was unintentional. I also notice that the background noise cancellation is increased with this switch. Also, if an administrator is viewing this post, it appears to be that the main component breaks frequently, especially considering that the EarPods were purchased from Apple Retail, thus preventing potential 3rd party defection.
Currently Being ModeratedJun 8, 2013 7:50 AM (in response to Epictyler)
It's covered under the warranty, but every time I use the serial number it says it's not valid. There are only two sets of numbers on the box and the one is clearly the model number, and neither say "serial number or s/n". I have the same problem, it seems that apple likes to make products that last for a few months only.