HT202012: Aperture 3: Frequently Asked Questions (FAQ)

Learn about Aperture 3: Frequently Asked Questions (FAQ)
Moms90
Level 1 (4 points)
Desktops

Q: Aperture's Latest Update

When I click on the update button, the system starts to update then it gives an error.  Tells me to go to the Purchase Page.  Where is the Purchase Page?

 

Mildred

iMac, Mac OS X (10.6.4), Just Converted from PC

Posted on Jun 7, 2013 6:56 PM

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Moms90

Q: Aperture's Latest Update

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  • Helpful answers

  • by léonie,

    léonie léonie Jun 7, 2013 10:52 PM in response to Moms90
    Level 10 (107,785 points)
    iCloud
    Jun 7, 2013 10:52 PM in response to Moms90

    Tells me to go to the Purchase Page.  Where is the Purchase Page?

    The Purchases Page is a tab in the Appp Store:

    Screen Shot 2013-06-08 at 07.44.35MESZ.PNG

     

    How are you updating - from the -menu "Software update" entry, or from the "updates" tab in the App Store? What is your curent Aperture version, your MacOS X version, and how did you buy Aperture? From the App Store or a boxed version?

     

    A common problem when updating is, that Aperture has been moved or renamed. For the update to work, Aperture needs to be located in the "Applications" folder and simply named "Aperture", not  "Aperture 3" or something. If you have moved Aperture or renamed it, put it back.

     

    Regards

    Léonie

  • by Moms90,

    Moms90 Moms90 Jun 8, 2013 12:24 PM in response to léonie
    Level 1 (4 points)
    Desktops
    Jun 8, 2013 12:24 PM in response to léonie

    Hi LeonieDF

     

    I am updating from the app store purchase page.  The version of Aperture I have is 3.4.4.  It is in the application directory; I purchased the program directly from the App Store.  It is named only Aperture nothing else.

     

    Keeps giving me an error when updating.  When updating from the purchase page, it starts to update then all of a sudden in red letters it says: an error has occurred.

     

    Mildred

  • by léonie,

    léonie léonie Jun 8, 2013 12:55 PM in response to Moms90
    Level 10 (107,785 points)
    iCloud
    Jun 8, 2013 12:55 PM in response to Moms90

      When updating from the purchase page, it starts to update then all of a sudden in red letters it says: an error has occurred.

    Mildred,

    do you have a reliable network connection?

    When downloading from  the appStore, a firewall may be interfering (for example helpers like "Little snitch") or antivirus software.

    You may want to disable them temporarily.

     

    Léonie

  • by Moms90,

    Moms90 Moms90 Jun 9, 2013 5:03 PM in response to léonie
    Level 1 (4 points)
    Desktops
    Jun 9, 2013 5:03 PM in response to léonie

    Hi Leonie

     

    I disabled the firewall and still cannot update.  I believe I do have a reliable connection.  Its almost finished installing when all of a sudden it just stops and tells me there is an error.

     

    I have done it through the purchase page the update page to no avail.

     

    I have no idea what to do.

     

    Mildred

  • by firstlaunch,

    firstlaunch firstlaunch Jun 9, 2013 9:32 PM in response to Moms90
    Level 3 (620 points)
    Jun 9, 2013 9:32 PM in response to Moms90

    I suggest contacting AppleCare.

     

    http://www.apple.com/support/contact/

  • by Moms90,

    Moms90 Moms90 Jun 10, 2013 11:07 AM in response to firstlaunch
    Level 1 (4 points)
    Desktops
    Jun 10, 2013 11:07 AM in response to firstlaunch

    Okay will do that once I get home tonight.  Thank you.

     

    Mildred