Currently Being ModeratedJun 28, 2012 2:33 PM (in response to Carrmac)
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead. Download Easy Find at VersionTracker or MacUpdate.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
For more information visit The XLab FAQs and read the FAQ on removing software.
Currently Being ModeratedJun 8, 2013 7:34 PM (in response to Carrmac)
This is not a real application. This is a trojan. I had this problem also. Please download an antivirus software (intego identified it), so I would recommend them. Have it removed from their program. NO, I do not work for them. I just wanted to help, after my extreme frustration with the issue- and having my data compromised.
Currently Being ModeratedJun 8, 2013 7:55 PM (in response to Carrmac)
Don't install any virus software before you read this:
There are steps in the above thread (third post down) on how to delete the app.
Currently Being ModeratedNov 5, 2013 8:55 AM (in response to Carrmac)
I search finder for files with "genieo" and "genio" but there's nothing on my hard drive. Can someone please help and explain how I can find and erase this thing?
I am running OSX 10.9, firefox, chrome and safari.
Currently Being ModeratedNov 5, 2013 9:10 AM (in response to gilhouse)
Go to the app store. Download virus barrier express, Update the virus definitions, run a full scan. I personally use intego (the paid version from their website). I absoluetly love it. I also use it for the firewall. Also, I send files to windows computers, and I would hate to accidently send them viruses, even if they do not do damage to mine. Yes, use virus software. Do not just remove it. That will just happen again one day, you have to be proactive about it!
Currently Being ModeratedNov 5, 2013 1:08 PM (in response to gilhouse)
It's probably some kind of browser extension or add-on that has gotten installed somehow. There are many programs that will do this kind of thing, and most of them are not detected by anti-virus software, so most likely the suggestion to install anti-virus software will do you no good.
The trick is figuring out what it is. It doesn't look like Genieo, but Genieo keeps changing. There are others as well. First, open Safari's preferences and select the Extensions tab. What do you see there?
Next, run the following three commands in the Terminal, one at a time, and post the output here:
ls -al ~/Library/LaunchAgents ls -al /Library/LaunchAgents ls -al /Library/LaunchDaemons
This should give us the information we need to figure out what's causing the issue.
Currently Being ModeratedNov 5, 2013 3:34 PM (in response to allanfromcharlotte)
I have no objection to installing VirusBarrier Express from the App Store. It can't hurt, and it has quite good Mac malware detection rates. However, it almost certainly won't help with this particular issue.
Currently Being ModeratedNov 5, 2013 3:50 PM (in response to thomas_r.)
Oh, silly me. It was iTube Studio, a plug-in that I installed (when I was frustrated by the Java problems I've been having which prevented me from downloading youtube videos, and such) and forgot all about.
Thank you Thomas.
And also thank you Allan, I installed that Virus Barrier app and it immediately found about 7 genieo malware things on my mac.
Currently Being ModeratedFeb 8, 2014 6:39 AM (in response to Shelby Leigh)
What do I do after I enter those things into ther terminal?
This is a very old topic at this point, and things have changed a lot since it began.
If you're looking for a way to remove Genieo, see: