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how do I remove Genio from my iMac?

32734 Views 15 Replies Latest reply: Apr 18, 2014 2:03 PM by thehays RSS Branched to a new discussion.
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Carrmac Level 1 Level 1 (0 points)
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Jun 28, 2012 2:32 PM

This application has appeared from nowhere and keeps popping up whenever I launch Safari. How do I uninstall. I can't find an uninstall application.

iMac, iOS 5.1.1
  • Kappy Level 10 Level 10 (221,165 points)
    Currently Being Moderated
    Jun 28, 2012 2:33 PM (in response to Carrmac)

    Uninstalling Software: The Basics

     

    Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash.  Applications may create preference files that are stored in the /Home/Library/Preferences/ folder.  Although they do nothing once you delete the associated application, they do take up some disk space.  If you want you can look for them in the above location and delete them, too.

     

    Some applications may install an uninstaller program that can be used to remove the application.  In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.

     

    Some applications may install components in the /Home/Library/Applications Support/ folder.  You can also check there to see if the application has created a folder.  You can also delete the folder that's in the Applications Support folder.  Again, they don't do anything but take up disk space once the application is trashed.

     

    Some applications may install a startupitem or a Log In item.  Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder.  Log In Items are set in the Accounts preferences.  Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab.  Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.

     

    Some software use startup daemons or agents that are a new feature of the OS.  Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.

     

    If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term.  Unfortunately Spotlight will not look in certain folders by default.  You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead.  Download Easy Find at VersionTracker or MacUpdate.

     

    Some applications install a receipt in the /Library/Receipts/ folder.  Usually with the same name as the program or the developer.  The item generally has a ".pkg" extension.  Be sure you also delete this item as some programs use it to determine if it's already installed.

     

    There are many utilities that can uninstall applications.  Here is a selection:

     

    AppZapper 2.0.1

    AppDelete 3.2.6

    Automaton 1.50

    Hazel

    AppCleaner 2.1.0

    CleanApp

    iTrash 1.8.2

    Amnesia

    Uninstaller 1.15.1

    Spring Cleaning 11.0.1

     

    Look for them at VersionTracker or MacUpdate.

     

    For more information visit The XLab FAQs and read the FAQ on removing software.

  • Mike Sombrio Level 6 Level 6 (9,125 points)
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    Jun 28, 2012 2:37 PM (in response to Carrmac)

    Are you sure that Genio is an application? What does it do? I can't find out anything on Google.

  • allanfromcharlotte Level 1 Level 1 (0 points)
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    Jun 8, 2013 7:34 PM (in response to Carrmac)

    This is not a real application. This is a trojan. I had this problem also. Please download an antivirus software (intego identified it), so I would recommend them. Have it removed from their program. NO, I do not work for them. I just wanted to help, after my extreme frustration with the issue- and having my data compromised.

  • David M Brewer Level 6 Level 6 (9,185 points)
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    Jun 8, 2013 7:55 PM (in response to Carrmac)

    Don't install any virus software before you read this:

     

    https://discussions.apple.com/thread/4721789?start=0&tstart=0

     

    There are steps in the above thread (third post down) on how to delete the app.

  • gilhouse Level 1 Level 1 (0 points)
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    Nov 5, 2013 8:55 AM (in response to Carrmac)

    Is this what Genieo does?  Screen Shot 2013-11-05 at 8.50.18 AM.pngThat little download tab appears with almost every website I visit.  It will interrupt and stop the playback of videos from youtube and other sites. 

    I search finder for files with "genieo" and "genio" but there's nothing on my hard drive.  Can someone please help and explain how I can find and erase this thing?

    I am running OSX 10.9, firefox, chrome and safari.

    Thanks,

    -gilhouse

  • allanfromcharlotte Level 1 Level 1 (0 points)
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    Nov 5, 2013 9:10 AM (in response to gilhouse)

    Go to the app store. Download virus barrier express, Update the virus definitions, run a full scan. I personally use intego (the paid version from their website). I absoluetly love it. I also use it for the firewall. Also, I send files to windows computers, and I would hate to accidently send them viruses, even if they do not do damage to mine. Yes, use virus software. Do not just remove it. That will just happen again one day, you have to be proactive about it!

  • gilhouse Level 1 Level 1 (0 points)
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    Nov 5, 2013 10:42 AM (in response to allanfromcharlotte)

    But what is this little download button that keeps appearing and interrupting my web actitivities?

    Screen Shot 2013-11-05 at 8.50.18 AM.png

  • thomas_r. Level 7 Level 7 (27,050 points)
    Currently Being Moderated
    Nov 5, 2013 1:08 PM (in response to gilhouse)

    It's probably some kind of browser extension or add-on that has gotten installed somehow. There are many programs that will do this kind of thing, and most of them are not detected by anti-virus software, so most likely the suggestion to install anti-virus software will do you no good.

     

    The trick is figuring out what it is. It doesn't look like Genieo, but Genieo keeps changing. There are others as well. First, open Safari's preferences and select the Extensions tab. What do you see there?

     

    Next, run the following three commands in the Terminal, one at a time, and post the output here:

     

    ls -al ~/Library/LaunchAgents
    ls -al /Library/LaunchAgents
    ls -al /Library/LaunchDaemons

     

    This should give us the information we need to figure out what's causing the issue.

  • allanfromcharlotte Level 1 Level 1 (0 points)
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    Nov 5, 2013 1:52 PM (in response to thomas_r.)

    I still recommend running a check, just in case. Especially if you get a free one from the app store. It would not hurt.

  • thomas_r. Level 7 Level 7 (27,050 points)
    Currently Being Moderated
    Nov 5, 2013 3:34 PM (in response to allanfromcharlotte)

    I have no objection to installing VirusBarrier Express from the App Store. It can't hurt, and it has quite good Mac malware detection rates. However, it almost certainly won't help with this particular issue.

  • gilhouse Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 5, 2013 3:50 PM (in response to thomas_r.)

    Oh, silly me.  It was iTube Studio, a plug-in that I installed (when I was frustrated by the Java problems I've been having which prevented me from downloading youtube videos, and such) and forgot all about.

    Thank you Thomas.

    And also thank you Allan, I installed that Virus Barrier app and it immediately found about 7 genieo malware things on my mac.

    -gilhouse

  • Shelby Leigh Level 1 Level 1 (5 points)
    Currently Being Moderated
    Feb 7, 2014 8:09 PM (in response to thomas_r.)

    Hi Thomas,

    What do I do after I enter those things into ther terminal?  It spits out a bunch of things I don't understand.

  • thomas_r. Level 7 Level 7 (27,050 points)
    Currently Being Moderated
    Feb 8, 2014 6:39 AM (in response to Shelby Leigh)

    What do I do after I enter those things into ther terminal?

     

    This is a very old topic at this point, and things have changed a lot since it began.

     

    If you're looking for a way to remove Genieo, see:

     

    http://www.thesafemac.com/arg-genieo/

  • Mashiro Moritaka Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 5, 2014 2:53 AM (in response to thomas_r.)

    Thanks it really helped me.

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