My wife needed to make space on her Iphone because of the many videos she had on it. When she plugged the phone into our iMac, running 10.8.3, and connected to iPhoto to transfer the videos over the upload started as it normally does. However, during the middle of the transfer iTunes interupted and INFORMED my wife that the phone was now upgrading to the newest software version (6.1.3)being as we usually keep our phones up to date with upgrades anyways we didnt think much of it.
Unfortunately during this process the software update failed and the phone crashed. We were left with two options "restore from backup" or "restore iPhone." We tried several times to restore from the backup and we received the same error message every time "iTunes could not restore the iPhone because the backup was corrupt or incompatable with the Iphone that is being restored." I went into my library and checked out my backups folder and I saw that there were two new backups there for my Wife's phone. One time stamped at the exact time the phone crashed and one from the last time I tried to restore(after the phone crashed). We finally decided that there must have been a glich with the softwarre download, since it didn't complete, so we decided to "Restore Iphone" hoping that a corrected software would then allow us to restore from the backup properly. So the phone was wiped and reset with the new software, and we still cannot access the backup that we need.
Though it is extremely frustrating that the videos of our toddler are gone, it is very important that we somehow find a way to access the information in the non corrupt backup files, her address and phone books as well as past text messages and calendars. I went to a site called iphonerecoveryonline and followed their protocol and I was able to see that all of the aboved mentioned information is still in those backups, but I have no way, with out paying these people $20 per file, to return that info to her phone. I would rather not have to pay to recover this info, but I guess that may be my only option?
Any advice, experience or reccomendations would be greatly appreciated.