13 Replies Latest reply: Sep 30, 2013 9:14 AM by MoonAcreSarah Branched to a new discussion.
drenyca77 Level 1 Level 1 (0 points)

My wife needed to make space on her Iphone because of the many videos she had on it. When she plugged the phone into our iMac, running 10.8.3, and connected to iPhoto to transfer the videos over the upload started as it normally does. However, during the middle of the transfer iTunes interupted and INFORMED my wife that the phone was now upgrading to the newest software version (6.1.3)being as we usually keep our phones up to date with upgrades anyways we didnt think much of it.

 

Unfortunately during this process the software update failed and the phone crashed. We were left with two options "restore from backup" or "restore iPhone." We tried several times to restore from the backup and we received the same error message every time "iTunes could not restore the iPhone because the backup was corrupt or incompatable with the Iphone that is being restored." I went into my library and checked out my backups folder and I saw that there were two new backups there for my Wife's phone. One time stamped at the exact time the phone crashed and one from the last time I tried to restore(after the phone crashed). We finally decided that there must have been a glich with the softwarre download, since it didn't complete, so we decided to "Restore Iphone" hoping that a corrected software would then allow us to restore from the backup properly. So the phone was wiped and reset with the new software, and we still cannot access the backup that we need.

 

Though it is extremely frustrating that the videos of our toddler are gone, it is very important that we somehow find a way to access the information in the non corrupt backup files, her address and phone books as well as past text messages and calendars. I went to a site called iphonerecoveryonline and followed their protocol and I was able to see that all of the aboved mentioned information is still in those backups, but I have no way, with out paying these people $20 per file, to return that info to her phone. I would rather not have to pay to recover this info, but I guess that may be my only option?

 

Any advice, experience or reccomendations would be greatly appreciated.


iPhone 4S, iOS 6.1.3
  • 1. Re: Cannot Restore, Corrupt Backup after upgrading to 6.1.3
    diesel vdub Level 7 Level 7 (21,935 points)

    iPhones do not magically update themselves.

    There are several prompts which provide the user with sufficient opportunity to NOT proceed forward with the update.  If the user choose to ignore these prompts and continues forward with the update, then the user chose to update the device.

     

    Stop trying to blame Apple because you or your wife updated the device which copying pictures/videos off, a very unintelligent idea.

  • 2. Re: Cannot Restore, Corrupt Backup after upgrading to 6.1.3
    drenyca77 Level 1 Level 1 (0 points)

    So a poor choice of words, and capitilization. I am very happy with my apple products and I am not trying to blame anyone for this, its an issue that has arisen and that I am trying to solve. I always accept the invitation to update my software directly from my phone, and yes there are several prompts. My wife isn't very proficient with her phone, or the computer for that matter, so I am sure that she accepted the update without actually reading the pop up.

     

    Either way I am just trying to find some help restoring from a backup that has been corrupted, with an iPhone that is now on a newer iOS, which I've read can sometimes have issues when it comes to trying to restore from a backup.

  • 3. Re: Cannot Restore, Corrupt Backup after upgrading to 6.1.3
    diesel vdub Level 7 Level 7 (21,935 points)

    If the backup is corrupted, it cannot be used to restore, there is no way around this.

     

    Restore from the most recent backup prior to the one that is corrupted.

    If no other backups exist, setup as new and sync the content to the device.

     

    You may be able to use software available from other companies to extract some data from the backup, try a google search.

  • 4. Re: Cannot Restore, Corrupt Backup after upgrading to 6.1.3
    JeridHill Level 1 Level 1 (0 points)

    I may be a little late, but I was experiencing the same thing. I tried multiple times to restore from my backup and it stated it was corrupt or incompatible. After several tries, I noticed at the same time the window notified me of this, my antivirus software had popped up stating it found a virus. (I'm on a Mac)

     

    So I turned off my anti-virus software and restored again and this time it worked. So I scanned the folder for my latest iPhone backup and it stated there was one threat. When I looked up the threat, it showed a Windows virus. Since the iPhone wouldn't be prone to this, my guess is, I received a virus in my email and when my phone was backed up, this email was backed up as well. So even though it wasn't corrupt, because of the virus in my email, it wouldn't let me continue with the restoration. I'm thankful though, that turning off the virus software allowed me to continue.

     

    I'm using Sophos.

  • 5. Re: Cannot Restore, Corrupt Backup after upgrading to 6.1.3
    ey143 Level 1 Level 1 (0 points)

    Drenyca,

     

    Did you manage to resolve the issue with the corrupt backup, because I have exactly the same issue after trying to upgrade to the latest iOS and it failed and did not restore from any of my previous backups because it says it is corrupted (iTunes backup).

     

    One issue I think I may have, is that my phone was close to its 32gb capacity and for some reason it says in iTunes that I was over threshold by some 150megs (I forget the exact words). Anyway like you I have important baby photos and videos that I need to get off the iPhone 5.

     

    Pls advise how you got on. Thx.

     

    Dan

  • 6. Re: Cannot Restore, Corrupt Backup after upgrading to 6.1.3
    rmiller88 Level 1 Level 1 (70 points)

    Hi,

     

    My wife also had an iPhone that was close to being full and it was also draining the battery very quickly.

     

    I figured that a full restore might solve the battery problem, so we backed her phone up and re-installed iOS. When I tried to restore from backup, I got the message about the backup being corrupt or incompatible with the phone. I knew the latter was not true, so I figured there must have been some problem with the backup.

     

    I tried rebooting the computer and phones, but the problem didn't go away.

     

    The main thing that was important on the phone that was not stored in iCloud was the photos, so I decided to try and salvage them using a program called iBackupBot. This program loads your backups and lets you browse them with real file names. You can find all of your photos in the directory "System Files/CameraRollDomain/Media/DCIM".

     

    After clicking on the DCIM directory, I did an "Export" which will export the files out of the backup and into a directory on your computer.

     

    While exporting, iBackupBot complained that there were four rather large videos that were missing from my backup, but iBackupBot exported everything else correctly. iBackupBot allows you to delete files from the backups, so I made a copy of the original backup directory (in case something went wrong), and then I used iBackupBot to delete the files that it said were missing (I assume there is a catalog somewhere that said the files should be there but they were not ... iBackupBot removed the entries from this catalog for me).

     

    After I did this, I was able to restore the backup to my wife's iPhone, and everything restored correctly except for the four videos (which I already had imported into Aperture so I had them anyway).

     

    I'm not sure if this method of "fixing" the corrupt backup will work for everyone, but even if it doesn't, iBackupBot is a useful way to extract things like photos out of a damaged backup.

  • 7. Re: Cannot Restore, Corrupt Backup after upgrading to 6.1.3
    ey143 Level 1 Level 1 (0 points)

    rmiller88,

     

    Many thanks for your detailed reply.  I'm using a mac so unfortunately ibackupbot will not work for me.  However, if all else fails I will try and find a spare windows computer to try this.

     

    Thx again.

  • 8. Re: Cannot Restore, Corrupt Backup after upgrading to 6.1.3
    LexSchellings Level 5 Level 5 (5,690 points)

    There are  apps on the Mac that recover directly from the iPhone and or from the backup in iTunes:

    Data-Recovery-For-iPhone

    and

    iBackupViewer.

    Try those.

  • 9. Re: Cannot Restore, Corrupt Backup after upgrading to 6.1.3
    rmiller88 Level 1 Level 1 (70 points)

    ey143 ... it does run on a Mac (I ran it on my iMac).

     

    p.s. I didn't need to buy it ... the trial version did everything that I mentioned in the above message.

  • 10. Re: Cannot Restore, Corrupt Backup after upgrading to 6.1.3
    jimbob9876 Level 1 Level 1 (0 points)

    At the same place as you guys.

    Accidently updated iOS (thought I was doing iTunes).

    What I have noticed through these threads is that a lot of people have commented they were out of space. Guessing 6.3 uses more space, so there is not enough space to restore the backup, and fails. Will stop by the Apple store tomorrow to get more info, in the meantime will try and find a free app that will grab the data out (there are ones that will charge you that seem to work but can't see why I should pay).

  • 11. Re: Cannot Restore, Corrupt Backup after upgrading to 6.1.3
    jimbob9876 Level 1 Level 1 (0 points)

    OK, this is as far as I have got, instructions for a Mac computer only, don't blame me if it all goes wrong.

    Looks like even if you can't restore to your iPhone that backup is still good!

    This how you can get all your Movies and Pictures of the kids, which seems to be what most people are after.

     

    1. Make a copy of your restore! If you lose your restore you aren't getting anything back. Can do this either via finder or a terminal session. This is to be on the safe side.

    a) to make a copy via Finder:

       i) go to your home directory, you can tell if you are there as there should be folder called 'Desktop', which contains all your Desktop folders.

       ii) go to folders Library -> Application Support -> MobileSync -> Backups   If you can't find a folder called Library it will be hidden, and have to set Finder to show hidden folders, I'll give instructions below.

      iii) There will be folders in there with names list YU87hj78dkHHke77234kisw77HkksefR3fe. These are random characters, but right click each and do a 'Get Info', it should be sever GB in size and dated when the backup was done.

    iv) Right click the folder and copy and place it somewhere. Wait a while, and once done go into the folder. There will be a whole lot of files with nonsense names and no extensions. Some of these will be your pictures and movies. Look for the largest files and add the extension to .mov. Play it and you will see it is your movie. Pictures need a .jpg extension.

     

    b) To make a copy using Terminal Session

    i) Open a Terminal Session from "Applications/Utilities/Terminal"

    ii) Enter        ls -lh ~/Library/Application\ Support/MobileSync/Backup/

    iii) Identify the backup you want based on size and date

    iv) Enter at the terminal        

    cp -r ~/Library/Application\ Support/MobileSync/Backup/FolderNameRandomString ~/Desktop

    v) Wait until it completes and a copy will be on your Desktop

    iv) Right click the folder and copy and place it somewhere. Wait a while, and once done go into the folder. There will be a whole lot of files with nonsense names and no extensions. Some of these will be your pictures and movies. Look for the largest files and add the extension to .mov. Play it and you will see it is your movie. Pictures need a .jpg extension.

     

    To make these names make more sense, download an app from http://supercrazyawesome.com/

    It is pretty intuitive, hopefully it is safe and is free. When you run it, it will ask you where you want to place the files, and all your movies and pictures will appear there.

     

     

    As a note, if you can't find the Library folder in your home directory, here are the instructions to make it visible

    windows:

    1. Open Finder
    2. Open the Utilities folder
    3. Open a terminal window
    4. Copy and paste the following line    
      defaults write com.apple.Finder AppleShowAllFiles YES
    5. Press return
    6. Now hold ‘alt’ on the keyboard and right click on the Finder icon
    7. Click on Relaunch

    This is taken from

    http://www.mikesel.info/show-hidden-files-mac-os-x-10-7-lion/

     

     

    Best of luck, and please remember to make a copy of your restore before you start

  • 12. Re: Cannot Restore, Corrupt Backup after upgrading to 6.1.3
    Omri37 Level 1 Level 1 (0 points)

    diesel vdub, You can't blame the customer. If the iPhone guys know there might be a problem with the two running together, they should disable the ability to run them in parallel. The customer is not not supposed to be thinking of race conditions or any other multi threading technical difficulties.

  • 13. Re: Cannot Restore, Corrupt Backup after upgrading to 6.1.3
    MoonAcreSarah Level 1 Level 1 (0 points)

    As you describe your problem; sounds like you have the backup files with you and if above all everything fails im sure this will help you (its a video tutorial of what @Jimbob9876 wrote: http://www.youtube.com/watch?v=2PC9BV-eOuk

     

    In my case i accidentally deleted the whole back up and now I'm jacked up.