HT203356: If iTunes doesn't respond when you connect an iOS device

Learn about If iTunes doesn't respond when you connect an iOS device
Kelly Austin Evans

Q: My iPhone will not download free apps without a credit card. Why is this?

Does anyone know how to fix the problem of having to add a credit card to be able to download free apps or update apps already on my phone? This just started.

iPhone 4, iOS 6.1.3

Posted on Jun 9, 2013 3:49 PM

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Q: My iPhone will not download free apps without a credit card. Why is this?

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  • by sheila_m.,

    sheila_m. sheila_m. Jun 11, 2013 9:38 AM in response to Kelly Austin Evans
    Community Specialists
    Jun 11, 2013 9:38 AM in response to Kelly Austin Evans

    Hello Kelly,

     

    You may need to change your payment information to "None" in account settings on your iPhone.  I found an article with these steps:

    Changing your account information using an iOS device:

    1. Tap Settings on the Home screen.
    2. Tap iTunes & App Stores.
    3. Tap on your Apple ID. (If you are not signed in, enter your Apple ID and password, and tap Sign In.)
    4. Tap View Apple ID.
    5. Enter your Apple ID password.

    To update your name, billing address, or payment information, follow these instructions:

    1. In the Edit section, tap Payment Information.
    2. Update the information that you want to change.
    3. Tap the Done button when finished.

    Note: The payment methods that the iTunes Store accepts can be found in the payment type section. If you do not want a payment method on your account, select None in the payment type section.

     

    You can find the full article here:

    iTunes Store: Changing account information

    http://support.apple.com/kb/ht1918

     

    Thank you for posting in the Apple Support Communities.  

     

    Best,

    Sheila M.