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Why my iPhone appears in My Computer but does not appears in iTunes ?

133 Views 2 Replies Latest reply: Jun 10, 2013 2:27 AM by raven_wrish RSS
raven_wrish Calculating status...
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Jun 10, 2013 2:05 AM

Hello Everyone,
Newbie here, really need help

 

I've got an iPhone 4 recently, still in great condition..
When I connect it to my laptop it detected as a portable device in "MY COMPUTER", but my iTunes doesn't detect it..

I've tried to reinstall itunes as it shown on this link http://support.apple.com/kb/HT1923#1

But the problem persisted, i also try to uninstall AVG Antivirus, but nothing seems to affected the problem

I'm using Windows 7 Home Premium x64bit, iTunes 11, and iOS 6.13 on iPhone 4

 

Please Kindly share your knowledge..
Thanks

 

email me : karang.wedatama@gmail.com

iPhone 4, iOS 6.1.3

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