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Push email does not work (iCloud)

210845 Views 947 Replies Latest reply: Dec 25, 2013 3:04 AM by gantenbeyn RSS Branched to a new discussion.
  • Michaelfromtrinity Calculating status...
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    May 23, 2013 9:48 AM (in response to David Sica)

    Yes, what was a minor annoyance has become an absolute pain when expecting important emails.

     

    On requesting an update last week I was told there was no update from the Engineers. Fair enough but I had expected given a fortnight had passed that some enquiry may have been made to get an update.

     

    I've requested this be done because at the moment there isn't even an indication as to whether they know what the problem is!

  • _smg Calculating status...
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    May 27, 2013 9:38 AM (in response to 8bitkid)

    It's been two months to the day now since my first call with apple about this and there is still no resolution. 

     

    I used to get an update every week to let me know they were still working on it but now I haven't heard from them for 3 weeks.  In the meantime I've been forwarding all my iCloud email to gmail to get push notifications.  So far that has been working well.

     

  • Yevinn Calculating status...
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    May 31, 2013 5:07 PM (in response to marcwiegelmann)

    My push email stopped working a few weeks ago. And after looking at all the threads on here, and trying everything nothing worked.  I did read an support page from Apple that said rules on icloud.com could effect email on the iPhone.  I'd maxed out my rules due to spam emails.  I deleted all the rules on icloud.com and push email works for me again.  Don't know if this will help anyone else, but it worked for me.

  • 8bitkid Calculating status...
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    Jun 1, 2013 8:24 PM (in response to Yevinn)

    This solution worked for me as well. I had setup 99 rules (the maximum allowed by iCloud), and when I went in and cleared out about a dozen now-irrelevant rules, my push email started working again.

     

    It seems silly that there is a limit on the number of rules an account can have, but this does seem like a possible culprit.

  • David Sica Calculating status...
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    Jun 3, 2013 1:54 PM (in response to 8bitkid)

    We have a winner here too by removing about 5-6 Rules.  Unfortunate Apple engineering couldn't identify this issue sooner.  Hopefully, now they can fix it.

  • pedropedro Level 1 Level 1 (0 points)
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    Jun 3, 2013 3:05 PM (in response to David Sica)

    my problem is not rules related as I have no rules.  I'm glad this helps some of you

  • paulmeyers42 Level 1 Level 1 (0 points)
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    Jun 3, 2013 3:35 PM (in response to pedropedro)

    I don't have any rules either. I tried to create one and then delete it, but it didn't fix my iCloud mail push issue.

     

    My issue is currently with the Apple engineers, and I've gotten as far as them testing different accounts and me sending them diagnostic logs. They've confirmed that it's an issue but there's no resolution yet. It's been about a month since I first contacted them.

     

    Good luck to everyone with this issue.

  • operation_mindcrime Calculating status...
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    Jun 10, 2013 3:23 AM (in response to marcwiegelmann)

    My experience, today, some minutes ago.

    On 3G, iPhone 4. Push not working. Tried a couple of times to send from a PC an email. No push. Worked only manual.

    Close mail app on the iPhone.

    Sending email again: push working perfectly. Three times on a row.

     

    It looks like Mail, when switching from WiFi (home) to 3G (work), doesn't handle it well, as others here have suggested.

  • paulmeyers42 Level 1 Level 1 (0 points)
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    Jul 3, 2013 10:31 AM (in response to marcwiegelmann)

    Resolved?

     

    I was able to get a resolution for this starting last Saturday, June 29th. It took over a month of working with Apple support, and they had to escalate to various internal engineering teams.

     

    I was having the same issue on my iPhone and iPad for several months, with push email not working on my iCloud account. Unfortunately, they couldn't provide any technical details, but they said that there was indeed a server-side issue, and they were able to make a fix for my account. And voila, it works perfectly now!

     

    So far so good. They also said that I was the first person they saw this issue with. Meaning, your issues *may* be fixed if the same server-side issue affected your account. Without knowing the details, it's impossible to say if the root issue is the same for everyone, but hopefully this fixes some of your problems as well.

     

    Anyways, Apple support was very helpful. Being in technology myself, I can understand that these complex backend issues can take time to resolve, especially around the time of a developer conference like WWDC.

  • Stephen Finlay Level 1 Level 1 (45 points)
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    Jul 21, 2013 7:06 PM (in response to Enryx)

    This solution worked for me

  • IrishFreckle Calculating status...
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    Aug 13, 2013 5:23 AM (in response to marcwiegelmann)

    It was driving me crazy. I always got my iPad emails (.me account / iCloud) on my iPhone 5.  Then it stopped working. I deleted my account and re-added it to my iPhone. I sent tests, nothing was working.  I went on to icloud.com from my laptop and my mail was there, it just wasn't pushing to my iPhone. Started messing with my settings...and voila!

     

    I went into Settings; Mail/Contacts/Calendar, hit the iCloud Account, turned on Mail.  I turned it off before because I thought that having that on meant that my mail would store to iCloud and I needed to save space.  DUH!  If I want my mail from my iPad on my iPhone...obviously it needs to go to iCloud.  Blonde moment!!!!!!

  • HoustonTexan Calculating status...
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    Sep 26, 2013 8:22 PM (in response to paulmeyers42)

    Paulmeyers42,

     

    Could you paste your case number here so that I can have the engineer look it up. Myself and several others are having the same problem, and I have been working with apple support for a week now and they haven't gotten anywhere.  In fact I have gone full circle with a new senior advisor and starting from scratch. Really needing help here. Thanks.

  • paulmeyers42 Level 1 Level 1 (0 points)
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    Sep 26, 2013 8:25 PM (in response to HoustonTexan)

    Sure, I have a couple case numbers:

     

    The original:

    443115616

     

    Then it got escalated to engineering:

    443115616

     

    For what it's worth, I haven't had the issue come up again.

     

    Good luck!

     

    Paul

  • HoustonTexan Level 1 Level 1 (0 points)
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    Sep 26, 2013 8:50 PM (in response to paulmeyers42)

    Thanks so much Paul. I'm hoping that will assist the current engineer assigned. I noticed both case numbers are the same?

  • paulmeyers42 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2013 8:54 PM (in response to HoustonTexan)

    Oops, I was mistaken. Your right, both case numbers are the same, because there was only one case number (I had written down two incorrectly in my notes).

     

    I hope that helps you.

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