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HT4007: Aperture 3: Frequently Asked Questions (FAQ)

Learn about Aperture 3: Frequently Asked Questions (FAQ)

HT4007 Aperture's Latest Update

414 Views 6 Replies Latest reply: Jun 10, 2013 11:07 AM by Moms90 RSS
Moms90 Level 1 Level 1 (0 points)
Currently Being Moderated
Jun 7, 2013 6:56 PM

When I click on the update button, the system starts to update then it gives an error.  Tells me to go to the Purchase Page.  Where is the Purchase Page?

 

Mildred

iMac, Mac OS X (10.6.4), Just Converted from PC
  • léonie Level 8 Level 8 (46,330 points)
    Currently Being Moderated
    Jun 7, 2013 10:52 PM (in response to Moms90)

    Tells me to go to the Purchase Page.  Where is the Purchase Page?

    The Purchases Page is a tab in the Appp Store:

    Screen Shot 2013-06-08 at 07.44.35MESZ.PNG

     

    How are you updating - from the -menu "Software update" entry, or from the "updates" tab in the App Store? What is your curent Aperture version, your MacOS X version, and how did you buy Aperture? From the App Store or a boxed version?

     

    A common problem when updating is, that Aperture has been moved or renamed. For the update to work, Aperture needs to be located in the "Applications" folder and simply named "Aperture", not  "Aperture 3" or something. If you have moved Aperture or renamed it, put it back.

     

    Regards

    Léonie

  • léonie Level 8 Level 8 (46,330 points)
    Currently Being Moderated
    Jun 8, 2013 12:55 PM (in response to Moms90)

      When updating from the purchase page, it starts to update then all of a sudden in red letters it says: an error has occurred.

    Mildred,

    do you have a reliable network connection?

    When downloading from  the appStore, a firewall may be interfering (for example helpers like "Little snitch") or antivirus software.

    You may want to disable them temporarily.

     

    Léonie

  • firstlaunch Level 3 Level 3 (610 points)
    Currently Being Moderated
    Jun 9, 2013 9:32 PM (in response to Moms90)

    I suggest contacting AppleCare.

     

    http://www.apple.com/support/contact/

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