1 Reply Latest reply: Jun 12, 2013 9:21 AM by judysings
camle078 Level 1 Level 1 (0 points)

since 2 weeks I can't get my apple tv running again. I tried by using itunes to restore the apple tv but I got these strange errors....

  • 1.
    judysings Community Specialists Community Specialists (2,640 points)

    Hi camle078,

     

    I'm sorry to hear you are having issues with your Apple TV and iTunes.

     

    Your post doesn't indicate what type of computer you are using, but the article below does address the specific error messages you mentioned.  There is more detailed information in the links below, but I've quoted some of the highlights below:

     

    iTunes: Specific update-and-restore error messages and advanced troubleshooting

     

    Error 1611

    This error typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service.

     

     

    iTunes: Troubleshooting security software issues

    Symptoms

    Security software manufactured by companies other than Apple ("third party") can prevent iTunes and other Apple applications from communicating with Apple servers or resources on your computer. Symptoms may include:

    • Unable to launch iTunes
    • iOS device, iPod, or Apple TV not seen in iTunes
    • Unable to connect to, purchase, or download iTunes Store content
    • Unable to activate, backup, update or restore iOS device or iPods using iTunes
    • Unable to sync content with an iOS device, iPod, or Apple TV
    • Unable to use Home Sharing with other computers, iOS devices, or Apple TV
    • iTunes or computer performance issues while an iOS device is connected, syncing, or backing up
    • Unable to sync with iOS devices using a Wi-Fi connection

    You often can resolve these issues by updating, correctly configuring, or uninstalling security software.

    1. Verify that the issue is a third-party security software issue.

    There are some issues that may appear to be related to third-party security software, but may be caused by other circumstances. Before making changes to your security software:

     

    I hope this information helps ....

    Have a great day!

     

     

    - Judy