Skip navigation

imessages keeps crashing when I open it

1179 Views 5 Replies Latest reply: Jun 11, 2013 11:49 AM by Ralph Johns (UK) RSS
dlearmonth Calculating status...
Currently Being Moderated
Jun 10, 2013 9:46 AM

Installed latest osx update on Friday and since imessage keeps crashing everytime I try to open it.   Tried to look online but cant find anything simmilar to this issue.

iMac, OS X Mountain Lion (10.8.4)
  • Ralph Johns (UK) Level 9 Level 9 (66,880 points)
    Currently Being Moderated
    Jun 10, 2013 12:53 PM (in response to dlearmonth)

    Hi,

     

    As a start go to System Preferences > Mail, Contacts an Calendars and untick the Messages box for all items that are Accounts in Messages such as your Google Mail ID, Apple IDs and AIM names plus of course any Yahoo ID.

     

    Once you do that Messages should launch with only the iMessages account logged in and possibly the Bonjour account if you have it active.

    This may solve the issue if there is something amiss in the Buddy List type Accounts you have enabled normally.

     

    However it may not work as the issue could be something within the App in general or with the iMessages account.

     

    If the problem still exists after turning Off accounts via the Mail, Contacts and Calendars pane then do the following:-

    Open a Finder's window

    Use the Go Menu > Go to Folder and type in ~/Library/Preferences into the Dialogue box that appears.

    Find the com.apple.ichat.plist and drag it to the Trash.

    Restart Messages

     

    Has this solved the issue ?

    If not find the com.apple.imservice.iMessage.plist and com.apple.imessages.bag.plist and drag them to the Trash and Restart Messages.

     

    These last two may mean you have to re-enter your Apple ID in use with iMessages.

    The deletion of com.apple.ichat.plist will mean you will have to reset all your Preferences that you have changed from defaults.

     

     

    3Sigcopy2.png
    8:53 PM      Monday; June 10, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,880 points)
    Currently Being Moderated
    Jun 10, 2013 2:20 PM (in response to dlearmonth)

    Umm,

     

    That is odd.

     

    I may be able to tell  from the log.

    I have seen strange things such as the Audio  or mic allocation get messed up and cause this.

     

    As well as posting the Log could you delete com.apple.imagent as the holds the camera and Mic info.

     

    It is late where I am and it will be  a while before I am back On line.

     

     

     

    3Sigcopy2.png
    10:20 PM      Monday; June 10, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,880 points)
    Currently Being Moderated
    Jun 11, 2013 11:49 AM (in response to dlearmonth)

    HI,

     

    0x10cf08000 -        0x10cf09fff  com.apple.AddressBook.LocalSourceBundle (2.1 - 1170) <F902B042-3BD2-3FD5-98E5-8F0563D687D1> /System/Library/Address Book Plug-Ins/LocalSource.sourcebundle/Contents/MacOS/LocalSource

           0x10cf1b000 -        0x10cf1efff  com.apple.DirectoryServicesSource (2.1 - 1170) <F0560AC5-BBF4-3AB2-88CF-466B45F79341> /System/Library/Address Book Plug-Ins/DirectoryServices.sourcebundle/Contents/MacOS/DirectoryServices

     

    In the Binary Images bit this is the second item under the Messages/iChat bit.

    As part of the process Messages will look up your My Card in the Address Book (Contacts App)  to add it to the Buddy lists at the "Show Handle/Show Name" drop down.

     

    If the My card is not identified properly then the app can fail to launch properly.

     

    The two lines should refer to the fact in Mountain Lion > Contacts > Preferences > Accounts you can list the Local list and the iCloud one.

    The "Local" one can include a feed from a server (Directory Services).

     

     

    I suspect this section may also be important from the Thread 0 listing

     

    18  com.apple.CoreFoundation                0x00007fff8cb15804 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

    19  com.apple.CoreFoundation                0x00007fff8cb1531d __CFRunLoopDoTimer + 557

    20  com.apple.CoreFoundation                0x00007fff8cafaad9 __CFRunLoopRun + 1529

    21  com.apple.CoreFoundation                0x00007fff8cafa0e2 CFRunLoopRunSpecific + 290

     

    I would check System Preferences > Date & Time  is set to the correct zone and that the settings agree with what the router is set to (include Time Zone settings.)

     

    Nothing else is jumping out at me so if the Date And Time Settings are correct and the Contacts App has you listed at the My Card (Head and Shoulders Icon) I see nothing else but a Restore and Reinstalling the OS which will include Messages as it is unlikely from what you post that you have a working version in any Time Machine Backup

     

     

    3Sigcopy2.png
    7:49 PM      Tuesday; June 11, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.