2 Replies Latest reply: Jun 16, 2013 11:44 AM by Fathersjoy
Davin12 Level 1 Level 1 (5 points)

iTunes Store won't opeen. Only thing appears is white screen with Apple Logo and takes really, really long to load.


iPod touch, Windows 7
  • 1.
    judysings Community Specialists Community Specialists (2,650 points)

    Hi Davin12,

     

    I'm sorry to hear you are having issues acessing the iTunes Store from your Windows computer.

    The article below may be able to help you with this issue.

    Click on the link below to see more details and screenshots. 

    I've quoted some helpful highlights for you:

     

    iTunes for Windows: iTunes Store connection troubleshooting

    Remove pop-up blockers

    Some pop-up or ad-blocking programs may interfere with the ability of iTunes to connect to the iTunes Store. Removing them in many cases will resolve the issue.

    Flush DNS Setting in Windows

    In some cases, the DNS information you computer uses to connect to the Internet needs to be reset. Follow these instructions to flush your Windows DNS information:

    Windows XP

    1. On the Start menu, click Run.
    2. In the Open field type cmd and click OK.
    3. In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
    4. You should see a message that the DNS Resolver Cache has been successfully flushed.

    Windows Vista and Windows 7

    1. On the Start menu, point to All Programs > Accessories and then right-click Command Prompt and chooseRun as Administrator from the shortcut menu. If Windows needs your permission to continue, click Continue.
    2. In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
    3. You should see a message that the DNS Resolver Cache has been successfully flushed.

    Note: If, in the command prompt, you see this message: "The requested operation requires elevation", close the command prompt and repeat steps 1 and 2 above to be sure that Administrator privileges are used to access to Command Prompt.

     

    The article below will help you troubleshoot the issue from your computer or your iPod Touch:

     

    iTunes: Advanced iTunes Store troubleshooting

     

    I hope this information helps ....

    Have a great day!

     

     

    - Judy

  • 2. Re: iTunes Store wont open. Only thing appears is the white screen with Apple Logo
    Fathersjoy Level 1 Level 1 (0 points)

    I'm having this same problem, but sadly those suggestions aren't working.... I'm not entirely sure what to do.