seaner49
Level 1 (0 points)

Q: Blue screen from nowhere....

I am running 10.6.8 and suddenly I get a blue screen for no apparent reason.  Have to restart.  Any ideas about why? Not sure where to start, except to run virus software...

MacBook Pro, Mac OS X (10.6.8)

Posted on Jun 10, 2013 8:10 AM

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seaner49

Q: Blue screen from nowhere....

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  • Helpful answers

  • by dominic23,

    dominic23 dominic23 Jun 10, 2013 8:41 AM in response to seaner49
    Level 8 (41,507 points)
    Mac OS X
    Jun 10, 2013 8:41 AM in response to seaner49

    seaner49 wrote:

     

    I am running 10.6.8 and suddenly I get a blue screen for no apparent reason. ..

     

    You may have to take the computer to the Apple store to have it checked out.

  • by ds store,

    ds store ds store Jun 10, 2013 9:11 AM in response to seaner49
    Level 7 (30,395 points)
    Jun 10, 2013 9:11 AM in response to seaner49

    You need to first backup your Users files to a external storage drive (not/just only TimeMachine as it may fail to restore)

     

    Most commonly used backup methods

     

     

    and then run through these  user tips to look for a possible cause/solutions.

     

     

    Blue Screen while your using it is basically a kernel panic that didn't get out of hand to force a "you need to restart"

     

    Gray, Blue or White screen at boot, w/spinner/progress bar

     

    You need to restart, panic report assistance

     

    It's usually caused by outdated third party software, but can be caused by OS X or hardware issues.

     

    .Step by Step to fix your Mac

     

    Why is my computer slow?

  • by thomas_r.,Helpful

    thomas_r. thomas_r. Jun 10, 2013 4:05 PM in response to seaner49
    Level 7 (30,889 points)
    Mac OS X
    Jun 10, 2013 4:05 PM in response to seaner49

    Definitely don't install any anti-virus software at this point. This problem isn't due to any kind of malware, and anti-virus software could worsen or obscure the cause of the problem.

     

    This may be a kernel panic. Check for a kernel panic log by opening the Console app and looking in the System Diagnostic Reports section, under Diagnostic and Usage Information. If you see any kernel panic logs, post the contents of the most recent one here.

  • by seaner49,

    seaner49 seaner49 Jun 11, 2013 7:52 AM in response to thomas_r.
    Level 1 (0 points)
    Jun 11, 2013 7:52 AM in response to thomas_r.

    OK, there is one entry.  Let me know if it might be relevant:

    Process:         mds [33]

    Path:            /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds

    Identifier:      mds

    Version:         ??? (???)

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [1]

     

     

    Date/Time:       2013-06-10 08:13:36.634 -0700

    OS Version:      Mac OS X 10.6.8 (10K549)

    Report Version:  6

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: 0x000000000000000d, 0x0000000000000000

    Crashed Thread:  2  Dispatch queue: Main compaction scheduler

     

     

    Thread 0:  Dispatch queue: com.apple.main-thread

    0   libSystem.B.dylib                       0x00007fff827bed7a mach_msg_trap + 10

    1   libSystem.B.dylib                       0x00007fff827bf3ed mach_msg + 59

    2   com.apple.CoreFoundation                0x00007fff822d6902 __CFRunLoopRun + 1698

    3   com.apple.CoreFoundation                0x00007fff822d5d8f CFRunLoopRunSpecific + 575

    4   mds                                     0x000000010000c7e3 0x100000000 + 51171

    5   mds                                     0x0000000100004aa0 0x100000000 + 19104

     

     

    Thread 1:  Dispatch queue: com.apple.libdispatch-manager

    0   libSystem.B.dylib                       0x00007fff827d7c0a kevent + 10

    1   libSystem.B.dylib                       0x00007fff827d9add _dispatch_mgr_invoke + 154

    2   libSystem.B.dylib                       0x00007fff827d97b4 _dispatch_queue_invoke + 185

    3   libSystem.B.dylib                       0x00007fff827d92de _dispatch_worker_thread2 + 252

    4   libSystem.B.dylib                       0x00007fff827d8c08 _pthread_wqthread + 353

    5   libSystem.B.dylib                       0x00007fff827d8aa5 start_wqthread + 13

     

     

    Thread 2 Crashed:  Dispatch queue: Main compaction scheduler

    0   com.apple.spotlight.index               0x00000001001dfab9 mergeIndexData + 9578

    1   com.apple.spotlight.index               0x000000010015c3b5 _ContentIndexMergeIndexes + 290

    2   com.apple.spotlight.index               0x000000010015c681 ContentIndexMergeIndexes + 472

    3   com.apple.spotlight.index               0x0000000100138be4 OuterMerge + 1288

    4   com.apple.spotlight.index               0x000000010013a6b0 si_mergeIndex + 3237

    5   com.apple.spotlight.index               0x00000001001339c0 runLoop + 54

    6   com.apple.spotlight.index               0x0000000100142d61 work_fun + 623

    7   libSystem.B.dylib                       0x00007fff827d98d2 _dispatch_queue_drain + 251

    8   libSystem.B.dylib                       0x00007fff827d9734 _dispatch_queue_invoke + 57

    9   libSystem.B.dylib                       0x00007fff827d92de _dispatch_worker_thread2 + 252

    10  libSystem.B.dylib                       0x00007fff827d8c08 _pthread_wqthread + 353

    11  libSystem.B.dylib                       0x00007fff827d8aa5 start_wqthread + 13

     

     

    Thread 3:

    0   libSystem.B.dylib                       0x00007fff827d8a2a __workq_kernreturn + 10

    1   libSystem.B.dylib                       0x00007fff827d8e3c _pthread_wqthread + 917

    2   libSystem.B.dylib                       0x00007fff827d8aa5 start_wqthread + 13

     

     

    Thread 4:

    0   libSystem.B.dylib                       0x00007fff827d8a2a __workq_kernreturn + 10

    1   libSystem.B.dylib                       0x00007fff827d8e3c _pthread_wqthread + 917

    2   libSystem.B.dylib                       0x00007fff827d8aa5 start_wqthread + 13

     

     

    Thread 5:

    0   libSystem.B.dylib                       0x00007fff827d8a2a __workq_kernreturn + 10

    1   libSystem.B.dylib                       0x00007fff827d8e3c _pthread_wqthread + 917

    2   libSystem.B.dylib                       0x00007fff827d8aa5 start_wqthread + 13

     

     

    Thread 6:

    0   libSystem.B.dylib                       0x00007fff827d8a2a __workq_kernreturn + 10

    1   libSystem.B.dylib                       0x00007fff827d8e3c _pthread_wqthread + 917

    2   libSystem.B.dylib                       0x00007fff827d8aa5 start_wqthread + 13

     

     

    Thread 2 crashed with X86 Thread State (64-bit):

      rax: 0x0000000000000001  rbx: 0x0000000000000000  rcx: 0x00007fff704805e0  rdx: 0x0000000000000000

      rdi: 0x0000000000000000  rsi: 0x8000000114271dff  rbp: 0x000000011aa41870  rsp: 0x000000011aa2f120

       r8: 0x0000000100233b88   r9: 0x000000011aa3228e  r10: 0x32f768c28d22c000  r11: 0x0000000000000212

      r12: 0x0000000104e00050  r13: 0x0000000000000000  r14: 0x8000000000000dff  r15: 0x0000000114271000

      rip: 0x00000001001dfab9  rfl: 0x0000000000010246  cr2: 0x0000000113835000

     

     

    Binary Images:

           0x100000000 -        0x1000cefef  mds ??? (???) <DF032861-771E-0058-96F3-975E81A426E0> /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Support/mds

           0x100104000 -        0x100229ff7  com.apple.spotlight.index 10.6.3 (507.15) <5C193018-78E8-2C30-0AEB-D50424AFB8F3> /System/Library/PrivateFrameworks/SpotlightIndex.framework/Versions/A/Spotlight Index

           0x10026a000 -        0x10026cfff  com.apple.MDSChannel 1.0.1 (1.0.1) <83D6B378-EFC4-9ABE-038C-B9B0C7903E55> /System/Library/PrivateFrameworks/MDSChannel.framework/Versions/A/MDSChannel

           0x116cb0000 -        0x116dc0fef  libmecab.1.0.0.dylib 2.0.0 (compatibility 2.0.0) <858DF860-ADB4-21E0-DF66-DA284ACACD32> /usr/lib/libmecab.1.0.0.dylib

           0x116fef000 -        0x116ff5fff  libgermantok.dylib ??? (???) <9EC6553C-3AB3-F43B-69C1-D12C4EBF43B7> /usr/lib/libgermantok.dylib

        0x7fff5fc00000 -     0x7fff5fc3be0f  dyld 132.1 (???) <DD3F7F3E-8612-A7BD-F508-9EF29132C419> /usr/lib/dyld

        0x7fff8008a000 -     0x7fff8030cfff  com.apple.Foundation 6.6.8 (751.63) <E10E4DB4-9D5E-54A8-3FB6-2A82426066E4> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

        0x7fff80376000 -     0x7fff80385fff  com.apple.NetFS 3.2.2 (3.2.2) <0A19AF05-F331-2762-A03C-CA78E86C7810> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

        0x7fff803ee000 -     0x7fff805acfff  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <97A75BFB-0DB6-6F44-36B0-97B7F7208ABB> /usr/lib/libicucore.A.dylib

        0x7fff805d1000 -     0x7fff805fcff7  libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <3630A97F-55C1-3F34-CA63-3847653C9645> /usr/lib/libxslt.1.dylib

        0x7fff809bf000 -     0x7fff80a4ffff  com.apple.SearchKit 1.3.0 (1.3.0) <45BA1053-9196-3C2F-2421-AFF5E09627CC> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit

        0x7fff81277000 -     0x7fff81288ff7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <5BAFAE5C-2307-C27B-464D-582A10A6990B> /usr/lib/libz.1.dylib

        0x7fff81bd4000 -     0x7fff81c1eff7  com.apple.Metadata 10.6.3 (507.15) <DE238BE4-5E22-C4D5-CF5C-3D50FDEE4701> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata

        0x7fff821b3000 -     0x7fff82270fff  com.apple.CoreServices.OSServices 359.2 (359.2) <BBB8888E-18DE-5D09-3C3A-F4C029EC7886> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices

        0x7fff82273000 -     0x7fff82289fef  libbsm.0.dylib ??? (???) <0321D32C-9FE1-3919-E03E-2530A0C1191B> /usr/lib/libbsm.0.dylib

        0x7fff8228a000 -     0x7fff82401fe7  com.apple.CoreFoundation 6.6.6 (550.44) <BB4E5158-E47A-39D3-2561-96CB49FA82D4> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

        0x7fff82534000 -     0x7fff827bdff7  com.apple.security 6.1.2 (55002) <D224882B-D57B-83AF-3781-548BCEACB327> /System/Library/Frameworks/Security.framework/Versions/A/Security

        0x7fff827be000 -     0x7fff8297ffef  libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib

        0x7fff82980000 -     0x7fff829bafff  com.apple.bom 10.0 (164) <316D9EB3-6D33-6E57-F63A-BA4DCFCE9941> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

        0x7fff839d4000 -     0x7fff839e1ff7  com.apple.AppleFSCompression 24.4 (1.0) <F166C101-4B79-6672-96CE-6A8604890985> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression

        0x7fff8401f000 -     0x7fff8401fff7  com.apple.CoreServices 44 (44) <616722B1-5E79-DCCF-BF5E-0DD5802CCBD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

        0x7fff8402c000 -     0x7fff84032ff7  com.apple.DiskArbitration 2.3.1 (2.3.1) <FD5CF2E6-E5FF-1E2A-37E0-304722DA15E1> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

        0x7fff84448000 -     0x7fff8455eff7  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <3814FCF9-92B9-A6AB-E76A-F7021894AA3F> /usr/lib/libxml2.2.dylib

        0x7fff84599000 -     0x7fff84652fff  libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <E8FFCEA1-3BE3-F0C9-07EA-C37678C4D2F5> /usr/lib/libsqlite3.dylib

        0x7fff846a8000 -     0x7fff846f4fff  libauto.dylib ??? (???) <328CCF97-091D-C529-E576-C78583445711> /usr/lib/libauto.dylib

        0x7fff8473b000 -     0x7fff8475bfff  com.apple.DirectoryService.Framework 3.6 (621.16) <0ED4A74A-F8FB-366D-6588-F13EA397326F> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce

        0x7fff84b62000 -     0x7fff84bc2fe7  com.apple.framework.IOKit 2.0 (???) <2D2A51AA-4021-0F64-BE58-B0ED5388D899> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

        0x7fff84bc3000 -     0x7fff84c04ff7  com.apple.SystemConfiguration 1.10.9 (1.10.2) <642854D8-F4EF-4685-42A6-E48A1904D885> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

        0x7fff84ed9000 -     0x7fff84f01fff  com.apple.DictionaryServices 1.1.2 (1.1.2) <6B8C5FB6-FE6F-3345-0441-BED51E815379> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices

        0x7fff84f12000 -     0x7fff85246fef  com.apple.CoreServices.CarbonCore 861.39 (861.39) <1386A24D-DD15-5903-057E-4A224FAF580B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore

        0x7fff85533000 -     0x7fff8556efff  com.apple.AE 496.5 (496.5) <208DF391-4DE6-81ED-C697-14A2930D1BC6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

        0x7fff857e3000 -     0x7fff85860fef  libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <35ECA411-2C08-FD7D-11B1-1B7A04921A5C> /usr/lib/libstdc++.6.dylib

        0x7fff86912000 -     0x7fff869c8ff7  libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <03140531-3B2D-1EBA-DA7F-E12CC8F63969> /usr/lib/libobjc.A.dylib

        0x7fff869cb000 -     0x7fff86a9ffe7  com.apple.CFNetwork 454.12.4 (454.12.4) <C83E2BA1-1818-B3E8-5334-860AD21D1C80> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork

        0x7fff87185000 -     0x7fff87191fff  libbz2.1.0.dylib 1.0.5 (compatibility 1.0.0) <A21B7E3A-1EDD-7684-ACC1-72587034A020> /usr/lib/libbz2.1.0.dylib

        0x7fff87390000 -     0x7fff87488ff7  libiconv.2.dylib 7.0.0 (compatibility 7.0.0) <208C6671-4A63-B101-9885-7ECCE25DC34D> /usr/lib/libiconv.2.dylib

        0x7fff87a4a000 -     0x7fff87a5bfff  com.apple.DSObjCWrappers.Framework 10.6 (134) <CF1D9C05-8D77-0FFE-38E8-63D8A23E92E1> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers

        0x7fff88242000 -     0x7fff88250ff7  libkxld.dylib ??? (???) <8145A534-95CC-9F3C-B78B-AC9898F38C6F> /usr/lib/system/libkxld.dylib

        0x7fff88251000 -     0x7fff882f1fff  com.apple.LaunchServices 362.3 (362.3) <B90B7C31-FEF8-3C26-BFB3-D8A48BD2C0DA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices

        0x7fff88b0a000 -     0x7fff88b0eff7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib

        0x7fff897bd000 -     0x7fff897befff  liblangid.dylib ??? (???) <D0666597-B331-C43C-67BB-F2E754079A7A> /usr/lib/liblangid.dylib

        0x7fffffe00000 -     0x7fffffe01fff  libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib

     

    Thanks!

  • by ds store,

    ds store ds store Jun 11, 2013 9:10 AM in response to seaner49
    Level 7 (30,395 points)
    Jun 11, 2013 9:10 AM in response to seaner49

    Copy your users files folders (music, pictures, movies, documents etc) to a external drive.

     

     

     

    Stick your 10.6 disk into the machine and reboot holding the c key down.

     

    Second screen in is a option under the Utilities menu to Disk Utility

     

    Select your boot drive on the left and First Aid > Repair Disk and Permissions.

     

    Quit.

     

    Where you see the OS X installer, install OS X. This will replace just OS X with a clean copy and most programs of Apple are replaced, most third party programs will not be affected and your files are safe.

     

    Once that is done select Quit or restart at the top menu.

     

    Once you log into OS X, do Apple Menu > Software update until clear. This will bring all your Apple software up to date.

     

     

     

    Next you have to go around and check for updates for all your third party software and if you can't, then uninstall those ones using the developers uninstall method.

     

    If it's a program your using and then it causes Blue screen, it's likely that one.

     

     

    If you run though the Steps here, you also can find out if it's a Hardware Issue causing your problems.

     

    ..Step by Step to fix your Mac

  • by thomas_r.,

    thomas_r. thomas_r. Jun 11, 2013 9:36 AM in response to seaner49
    Level 7 (30,889 points)
    Mac OS X
    Jun 11, 2013 9:36 AM in response to seaner49

    No, that's not a kernel panic log. If that's the only thing there, these must not be kernel panics, or are crashing in such a way that no log is saved. (I have seen that happen before.)

     

    Is there anything reproducible about these crashes, or do they happen completely randomly? How frequently do you see it happen?

  • by seaner49,

    seaner49 seaner49 Jun 12, 2013 11:14 AM in response to thomas_r.
    Level 1 (0 points)
    Jun 12, 2013 11:14 AM in response to thomas_r.

    Really, they happen randomly-just while on Safari cruising around the internet.  Have had 3 or 4 instances.

    The whole desktop just turns to a blue screen and won't do anything.  Then the only option I have is to restart...