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All replies
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Helpful answers
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Dec 25, 2012 1:09 PM in response to Chris Hewsonby previewfirst,Tried the whole tapping thing a few times. Then saw your post. Just a memory issue. Thanks for saving me a bunch of frustration on Christmas.
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Jan 3, 2013 2:37 PM in response to previewfirstby Alex.Libkind,I just wonder, how much time Apple need to solve this problem? I have the same issue on brand new iPad. No music or movie downloads whatsoever. At the same time, all iPhone downloads are fine.
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Jan 8, 2013 5:05 PM in response to Green.Boxby Tlglaster,It's simpler than all of those solutions
1. Go to the download window in iTunes
2. Select the movie with the error
3. Swipe left quickly
4. A delete button comes up
5. Select delete
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Jan 9, 2013 12:14 AM in response to Tlglasterby Alex.Libkind,Nice, and what if I still want to download?
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Feb 25, 2013 2:06 PM in response to bengebengeby danowen79,None of the many "fixes" for this common error worked for me, having trawled the net for days. I solved the issue by getting a new iPhone, within the 14-day return deadline. This suggests it is a hardware fault, or that the inbuilt iTunes app was installed incorrectly? I know this won't help most people, but hopefully more people will properly trial their Apple products when they first purchase them, so you can swap faulty ones. The tech guys at my local store had NO idea how to fix it, so getting a new phone was the only option... and it did work.
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Mar 6, 2013 12:42 AM in response to rikosethby millicentsf,thanks so much for this fix. i had the "download error, tap to retry" issue when trying to download a movie to my ipad while traveling, and it worked like a charm! I had spent 2 hours trying to troubleshoot, but this worked! thanks again!
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May 8, 2013 5:49 AM in response to BlueHairedGirlby coolAlpesh,Try this: sign in and out your youtube account right in your device.
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Jun 11, 2013 12:38 PM in response to bengebengeby Mitch5031,This is not just happening to me by the itunes store but for all my apps that need wifi like youtube,etc.
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Jun 13, 2013 6:26 AM in response to bengebengeby Bryan Navarro,Here's the fix:
- Go into iTunes on the computer, delete the offending tracks, check the box to remove from iCloud, and throw them in the trash/recycle
- Go to store - update itunes match
- Retreive the items from the trash and throw into a temporary place (desktop)
- Re-add them to the iTunes library
- Select the songs, right click and choose Add to iCloud
- If any don't add right away, re-select and choose Add to iCloud until all songs are added
- They should show up on your other devices now and should download just fine
The issue is that some songs aren't being correctly added/uploaded and are in a weird state of flux. Doing this flushes it and corrects the issue.
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Jul 5, 2013 11:33 PM in response to bengebengeby Aniqa91 ,i was facing this problem since i tried to download. the solution i came up with was to change your network connection. i was using my carrier connection and it would come with done or retry. so i tried a wifi connection at my friend's and it worked. if done or retry shows up again then you can pause it and then load again and that would work and the apps would get downloaded
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Sep 20, 2013 11:35 PM in response to Semperiusby Foofee1,Ok I just updated to ios 7 had this problem. I went into music on my iphone and then went into songs and played the song that had the problem twice, while playing I try downloading it again and it worked.
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Sep 22, 2013 10:53 AM in response to bengebengeby Dr-House,Ok so, I have tried every solution in this entire thread. After restoring from icloud backup on a iPhone 5s I had this issue with three songs. After trying EVERY possible solution I tried to restore the phone again. It now errors out on different songs this time. This has to be an issue inherent to iOS 7. I tried removing the offending songs from iTunes and resyncing tghe cloud and itunes match, no dice. The "delete" functionality is gone from the download list in iOS 7 altogether, swiping to the left does nothing,. I have even tried reverting back to syncing my music on the computer, no dice. I have even rebuilt the itunes library from scratch on my computer deleting the entire app with "sudo" mentioned in another discussion -- nothing. I tried playing the songs that have the error (they stream fine but wont dload???) this doesn't help. The issue seems to be local to the iphone itself but is not the actual song files because each time I do a full restore it is different files. I am very computer savvy but have never run into an issue like this, those download errors are permanently stuck in my download que and CANNOT be removed. I've never was this stuck in iOS 6 or even any of the iOS 7 betas...only the final version on a 5s, even restoring my old iphone 5 works and I can remove the "dload errors tap to retry" just not on the 5s...Totally lost and frustrated.
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Sep 22, 2013 10:59 AM in response to Dr-Houseby Dr-House,Also trying to "pause" the dload before it errors out again does not work. I have officially given up, hopefully apple recognizes this and fixes with 7.0.2. It is not corrupted data or a bad backup for sure. I have now even wiped my iphone and restored it and a new"iphone" and when I dload a large block of music 1500+ songs at least 2 error out, random tracks no matter what...???
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Sep 22, 2013 11:54 AM in response to Dr-Houseby danowen79,Dr House - is your phone in warranty? Ideally, less than a month? I had exactly this problem and it was only fixed by replacing the phone. They did this in the shop as part of a 40-day return. It isn't specific to iOS7 - this appears to happen a lot. I'm surprised Apple have never put out an official fix, that I can see.