1 2 3 Previous Next 44 Replies Latest reply: Jan 27, 2014 2:05 PM by George0WON Go to original post
  • 30. Re: Airport express not recognized by airport utility
    Bob Timmons Level 9 Level 9 (78,540 points)

    Suggest that you get AirPort Utility 6.3 working first, before you try to install AirPort Utility 5.6.

     

    Power off all devices on your network

    Wait a minute

    Start the modem first and let it run a minute

    Start the Time Capsule or your main router next the same way

    Continue starting devices one at a time about a minute apart

     

    Post back when you have things working and we will work on getting AirPort Utility 5.6 installed on your Mac.

  • 31. Re: Airport express not recognized by airport utility
    Bob Worthingham Level 2 Level 2 (295 points)

    Bob,

     

    Can you define what you mean by "getting AP Utility 6.3 working"?  If I can get it working, I won't need to go back to 5.6. 

     

    6.3 runs, it just does not recognize my AirPort Express.

     

    I have powered off all devices (excpet the computer), restarted everything in the order you suggested and nothing has changed.

     

    Cheers

  • 32. Re: Airport express not recognized by airport utility
    Bob Timmons Level 9 Level 9 (78,540 points)

    Close AirPort Utility 6.3.

     

    With the AirPort Express powered on, hold in the reset button on the device for 7-8 seconds and release. Allow a full minute for the Express to restart.

     

    Click the AirPort icon at the top of the Mac's screen and wait a few seconds for a listing of New AirPort Base Station to appear. Just below that, click directly on AirPort Express.

     

     

    New AirPort Base Station.png

     

     

     

    AirPort Setup, a subset of AirPort Utility will open up automatically, analyze the network, and suggest a setup for the Express.

     

    Follow the guided steps to get the Express set up and working.

     

    As far as installing AirPort Utility 5.6 from Time Machine backups.....

     

    Open Time Machine from the dock

    Use the scale at the right of the screen to go back in time to point where AirPort Utility 5.6 was on your Mac

    Navigate using Applications > Utilities > to locate AirPort Utility 5.6

    Click on AirPort Utility 5.6 to highlight it

    Click Restore

     

    Restore the AirPort Utility 5.6 application to the desktop of the Mac

    Then manually drag AirPort Utility to the Utilities folder

  • 33. Re: Airport express not recognized by airport utility
    Bob Worthingham Level 2 Level 2 (295 points)

    Close AirPort Utility 6.3.

    Done

     

    With the AirPort Express powered on, hold in the reset button on the device for 7-8 seconds and release. Allow a full minute for the Express to restart.

    Done

     

    Click the AirPort icon at the top of the Mac's screen and wait a few seconds for a listing of New AirPort Base Station to appear. Just below that, click directly on AirPort Express.

    Once the AirPort Express rebooted, the old network was automatically connected and I did not get an option to add a new Airport Express

     

    New AirPort Base Station.png

     

     

     

    AirPort Setup, a subset of AirPort Utility will open up automatically, analyze the network, and suggest a setup for the Express.

     

    Follow the guided steps to get the Express set up and working.

     

    As far as installing AirPort Utility 5.6 from Time Machine backups.....

     

    Open Time Machine from the dock

    Use the scale at the right of the screen to go back in time to point where AirPort Utility 5.6 was on your Mac

    Navigate using Applications > Utilities > to locate AirPort Utility 5.6

    Click on AirPort Utility 5.6 to highlight it

    Click Restore

    -  I do this and get the same error message as before that this cannot be done as AirPort Utility is required by OSX.  TimeMachine quits and there is no option to restore to the desktop.

     

     

    Restore the AirPort Utility 5.6 application to the desktop of the Mac

    Then manually drag AirPort Utility to the Utilities folder

    -  I would if I could, but I can't, so I won't.

     

    Thanks

  • 34. Re: Airport express not recognized by airport utility
    Bob Timmons Level 9 Level 9 (78,540 points)

    I tried my best, you tried your best.

     

    I failed, since what works for me does not work for you.

     

    You might want to start a new post to get some other opinions.

  • 35. Re: Airport express not recognized by airport utility
    Bob Worthingham Level 2 Level 2 (295 points)

    Well Bob,

     

    The really weird thing is that while AirPort Utility 6.3 on my iMac still can't recognize the Express unit, my laptop will using 6.2.  I have been able to reconfigure the Express so it now works again and my WiFi is back!  Your options for setting up a new Network appeared on my laptop as per your example.

     

    I will worry about the odd TM issue and the APU6.3 issue later.  I have other work that needs doing now that things are up and running again.

     

    Thaks for your assistance!

     

    Cheers,

  • 36. Re: Airport express not recognized by airport utility
    Doctor X Level 1 Level 1 (0 points)

    I have the same problem.

     

    I am:

     

    MacBookPro: 2.8 GHz Intel Core i7, 16 Gig RAM, 10.8.3

    Airport: AirPort Extreme 802.11 a/b/g/n was purchased less than a year ago.

     

    Working fine on Airport Utility 6.2. I see an update, I update to Airport Utility 6.3, I test, and I get:

     

    [IMG]http://i170.photobucket.com/albums/u264/DoctorX_photos/Mac%20Help/AirPortUtility 63_zpse93e0c1c.jpeg[/IMG]

     

    Now, despite that, the computer is connected to the Airport.

     

    I tried this a few times with a clones Ex-HD--great way to test things. In fact, I recovered to Airport Utility 6.2  from my clone. This is what you get:

     

    [IMG]http://i170.photobucket.com/albums/u264/DoctorX_photos/Mac%20Help/AirPortUtility 62_zps7360cb8c.jpeg[/IMG]

     

    Tried restarting the [b]Airport Extreme[/b] and all of that . . . does not change the situation if I update to [b]6.3[/b]. [IMG]http://i170.photobucket.com/albums/u264/DoctorX_photos/Smilies/sweat_zpsb873f269 .gif[/IMG]

     

    There is also a listed [b]Firmware Update[/b] which does not actually have a link for download on Apple.

     

    --J.D.

  • 37. Re: Airport express not recognized by airport utility
    Jeff Leigh Level 1 Level 1 (25 points)

    Looks like 6.3 is using IPv6 to talk to Time Capsules/Airports. I know I had turned off IPv6 long ago since I didn't need it. Also looks like Apple has removed 'Off' as a valid choice for that setting.

     

    To turn IPv6 back on:

     

    Open System Preferences->Network

    Click Advanced

    Change Configure IPv6 from 'Off' to 'Link-local only'

    Click Ok

    Click Apply

     

    AU 6.3 should now be able to communicate with your device.

  • 38. Re: Airport express not recognized by airport utility
    Doctor X Level 1 Level 1 (0 points)

    Yay!

     

    I will add to the above directions, the "Configure IPv6" is located under TCP/IP panel--took me a bit to find it

     

    Solved the problem without having to reboot/reset the Airport or modem.

     

    --J.D.

  • 39. Re: Airport express not recognized by airport utility
    Jeff Leigh Level 1 Level 1 (25 points)

    I did it on a machine w/o WiFi so I didn't even realize that TCP/IP isn't always the first choice.

  • 40. Re: Airport express not recognized by airport utility
    MarcStress Level 1 Level 1 (5 points)

    Thanks Jeff!

     

    This worked for me. I didn't realize that IPv6 was off on my machine either. I set mine to "Automatic" and my Airport Network now shows in Airport Utility.

  • 41. Re: Airport express not recognized by airport utility
    lisa koster Level 1 Level 1 (0 points)

    This worked perfectly. THANK YOU!!

  • 42. Re: Airport express not recognized by airport utility
    Randy Fields Level 1 Level 1 (0 points)

    Didn't work for me....other suggestions?

  • 43. Re: Airport express not recognized by airport utility
    Bob Worthingham Level 2 Level 2 (295 points)

    The latest version of the Utility fixed he problem.

  • 44. Re: Airport express not recognized by airport utility
    George0WON Level 1 Level 1 (0 points)

    As bob mentioned in the post, the latest version of Wireless utility solves the problem , i followed exacly the steps Bob mentioned , 1) restarted my previous gen air port express , 2) and then under the wireless networks it appeared, 3) just set up after that .Also if you have the air port express connected to the router via a ethernet cable , i suggest that after you name your network and set up a password for it you will be asked at the next step to add your ISP information. Do that even even if you think it will be un nessesary (p.s Sorry for the english grammar).

1 2 3 Previous Next