7 Replies Latest reply: Jun 11, 2013 10:32 PM by ds store
HRR Level 1 Level 1 (0 points)

Hi, My daughter has my old macbook pro and she said she hasn't been using a password but now it's asking for one for her to log in. It's now providing any clues and she has no idea what it might be. Of course, I also can't locate the install disk. I do have the install usb drive for my mac air -- don't know if that would help but I can't find the original disk for the macbook pro.

 

One more complication, I tried a few things I read about on the support site here and command R brought me to a brand new welcome screen like the computer is being booted up for the 1st time. Can I get back to the original login and get past the password issue.

 

Thanks for your help!

 

HR


IMac, Mac OS X (10.0.x)
  • 1. Re: Password unknown and disk whereabouts unknown
    CMCSK Level 6 Level 6 (10,425 points)

     

     

     

     

     

     

     

    Replacement System Discs can be obtained from Apple's Customer Support - US (800) 767-2775 for a nominal fee. You'll need to have the model and serial number of your Mac available.

     

    If you're not in the US, you may need to go through the regional Apple Store that serves your location to find the contact number - http://store.apple.com/Catalog/US/Images/intlstoreroutingpage.html

     

     

     

     

     

     

     

     

     

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  • 2. Re: Password unknown and disk whereabouts unknown
    HRR Level 1 Level 1 (0 points)

    Thanks. I did find some OS X disks that I assume are for the Mac Pro. There are two disks. Can I use these to get back to the original problem. I put disk 1 in and rebooted but it seemed to ignore it and continued to bring me back to the welcome screen I got to from using Command R.

     

    Thanks!

     

    HRR

  • 3. Re: Password unknown and disk whereabouts unknown
    CMCSK Level 6 Level 6 (10,425 points)

    System discs are machine specific.  You cannot use from one Mac to another.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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  • 4. Re: Password unknown and disk whereabouts unknown
    HRR Level 1 Level 1 (0 points)

    I believe these are the disks that came with the Mac pro

  • 5. Re: Password unknown and disk whereabouts unknown
    CMCSK Level 6 Level 6 (10,425 points)

    A Mac Pro is a desktop. Mac Pro.jpg

     

     

     

     

    Either way, you cannot use its system discs because its machine specific.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    dancingsmilie.gif

  • 6. Re: Password unknown and disk whereabouts unknown
    HRR Level 1 Level 1 (0 points)

    MacBook Pro, not Mac Pro and I believe these are the original disks. Thanks

  • 7. Re: Password unknown and disk whereabouts unknown
    ds store Level 7 Level 7 (30,305 points)

    HRR wrote:

     

    it's asking for one for her to log in.


    command R brought me to a brand new welcome screen like the computer is being booted up for the 1st time.

     

    Holding command r at boot time should get you to a screen that looks like this.

     

    Screen shot 2013-06-12 at 1.19.53 AM.jpg

     

     

    It's called RecoveryHD or if you saw a globe spinning it was Internet Recovery.

     

    If you see something like a video and it's asking to set up the Mac like it was the first time out of the box, then that's Setup Assistant and that's a problem.

     

    If you followed directions online to create a new Admin Account on the machine, then you entered commands into Terminal to delete a special file that keeps track if the machine was setup already, so it's showing you how to set it up again and will create a new Admin Account on the machine which of course then you can copy the files or possibly fix the other account.

     

     

     

    If you are at the actual RecoveryHD as pictured above, then ignore that and look under the menu for Terminal and launch that.

     

    Type:

     

    resetpassword

     

    and press enter, follow the promps on the account, you can just set a new password.

     

    See #6 Reset User Permissions/password here

     

    ..Step by Step to fix your Mac