1 Reply Latest reply: Jun 12, 2013 9:04 AM by judysings
Thao97 Level 1 Level 1 (0 points)

so.. i've got an iphone 4. And my problem is, when i connect my iphone with my battery charger i can see that IT IS connect and everything works fine. but after 1-2-3 hours it does nothing, for example one hour ago i had 50 % and now i also have 50%. if you know what i mean ...can you please help me what can i do to remove the problem ? it would be great if you reply an answer !! please heelp me if you know what i can do

  • 1.
    judysings Community Specialists Community Specialists (2,650 points)

    Hi Thao97,


    I'm sorry to hear you are having issues with the battery on your iPhone.

    The article below has some troubleshooting steps to try:


    Always backup your iPhone before troubleshooting:

    iOS: How to back up and restore your content


    iPhone: Hardware troubleshooting  


    1. Click ( www.apple.com/batteries/iphone.html) for tips on how to prolong iPhone's battery life.
    2. Try turning iPhone off and then on again.
    3. Connect iPhone to iTunes and restore iPhone.
    4. If the screen shows a low-battery image, the battery is low on power and needs to charge for up to ten minutes before you can use it.
    5. When charging iPhone, make sure to leave it charging until it is fully charged.
      Note: When charging using a computer, don't connect iPhone to a keyboard. Also, the computer must be turned on and not in sleep or standby mode. If iPhone is connected to a computer that's not turned on or is in sleep or standby mode, the iPhone battery may drain.


    I hope this information helps ....

    Have a great day!



    - Judy