Skip navigation

My account shows a movie purchased but i can not find the movie to watch it

188 Views 2 Replies Latest reply: Sep 7, 2013 8:10 PM by Public Identity 5457324 RSS
pblieden Calculating status...
Currently Being Moderated
Jun 12, 2013 3:19 PM

I have not used itunes in a while...so i ordered and paid for a movie yesterday.

and then looked for it under "movies" and "purchased" and it was not there.

how do i access the movie i have verified that i purchased.

I do not know where the "play" button is nor where the movie can be found.

Windows 7
  • roaminggnome Level 10 Level 10 (89,260 points)
  • Public Identity 5457324 Calculating status...

    I have this same problem, but this did not solve my question.

     

    I purchased Epic on 9/1 using my iTunes account and have a receipt for the purchase. I can view it as a purchased item on the iTunes website when I choose the "Report a problem" link from the email receipt.

     

    Note: This PC is Authorized for this iTunes account

    • It does not show up under Library>Movies
    • It does not show up under Store>Purchased
    • It does not show when I choose Store>iTunes Store>"Home" Button>"Purchased" Link on right side of page>Movies>All (or Not on this computer)
    • It does not show up under View>Show Downloads
    • I attempted to re-purchase and received the message: "You have already purchased the item but it has not been downloaded. To download it, select Check For Available Downloads from the Store menu."
      • It does not show up under Store>Check For Avialable Downloads
    • It does not show up in my hard drive: Libraries\Music\iTunes\iTunes Music\Movies

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.