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My account shows a movie purchased but i can not find the movie to watch it

188 Views 2 Replies Latest reply: Sep 7, 2013 8:10 PM by Public Identity 5457324 RSS
pblieden Calculating status...
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Jun 12, 2013 3:19 PM

I have not used itunes in a i ordered and paid for a movie yesterday.

and then looked for it under "movies" and "purchased" and it was not there.

how do i access the movie i have verified that i purchased.

I do not know where the "play" button is nor where the movie can be found.

Windows 7
  • roaminggnome Level 10 Level 10 (89,260 points)
  • Public Identity 5457324 Calculating status...

    I have this same problem, but this did not solve my question.


    I purchased Epic on 9/1 using my iTunes account and have a receipt for the purchase. I can view it as a purchased item on the iTunes website when I choose the "Report a problem" link from the email receipt.


    Note: This PC is Authorized for this iTunes account

    • It does not show up under Library>Movies
    • It does not show up under Store>Purchased
    • It does not show when I choose Store>iTunes Store>"Home" Button>"Purchased" Link on right side of page>Movies>All (or Not on this computer)
    • It does not show up under View>Show Downloads
    • I attempted to re-purchase and received the message: "You have already purchased the item but it has not been downloaded. To download it, select Check For Available Downloads from the Store menu."
      • It does not show up under Store>Check For Avialable Downloads
    • It does not show up in my hard drive: Libraries\Music\iTunes\iTunes Music\Movies


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