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MacBook Pro Retina display burn-in?

1269092 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • AldenP Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jun 13, 2013 7:23 AM (in response to KeanuM)

    I'm satisfied: I just got my rMBP back from repair. The LG screen was ghosting, just noticed after using Illustrator, which has a dark grey background. I left the laptop at the store on Saturday morning and  picked it up Wedsday afternoon, and it looks great. The repair would have been $600+ out of warrantee. The genius was very nice, did the checkerboard test, and no argument. +1 for Apple on this one for me.

  • 0hn0000 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 13, 2013 7:26 AM (in response to AldenP)

    With that +1.... the new official count with Apple is negative 2,721

     

     

     

    signed,

    a -1

  • LifeReceiver Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jun 13, 2013 8:34 AM (in response to AldenP)

    @AldenP

     

    What display did they give you? Samsung or LG?

  • AldenP Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jun 13, 2013 8:40 AM (in response to LifeReceiver)

    Samsung, and it has good color, just like the LG did, not yellowish or anything.

  • kiwi1108 Calculating status...
    Currently Being Moderated
    Jun 13, 2013 8:41 AM (in response to AldenP)

    I'm glad to hear yours failed the test and they did the work for you. What I find crazy is that based on you description, it sounds like mine was WAY farther gone then yours by the time I took it in and they said mine passed the test. Thanks to a nice and helpful store manager, mine was still fixed and I LOVE the new display (Samsung).

     

    It took 3 days for my repair (which included ordering the part), and everything looked great when I picked it up.

  • creativeape1 Level 2 Level 2 (320 points)
    Currently Being Moderated
    Jun 13, 2013 11:26 AM (in response to kiwi1108)

    Nice to hear. I'm hoping I can hold onto my macbook(since it's my primary work computer) and have it replaced over a weekend.

     

    HAs anybody been able to do that? Also, can you request a Samsung replacement?

  • kiwi1108 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 13, 2013 12:07 PM (in response to creativeape1)

    I dropped off mine at lunch on a Thursday and they left me a voicemail on Sunday that it was done. (they had told me it would take me 7-10 days).

     

    I tried the Samsung question, but with them already being doubters, that didn't go over well for me. I don't think they have control over that anyway though. I did get a Samsung (this was just last week, picked up this Monday).

  • LifeReceiver Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jun 13, 2013 12:23 PM (in response to creativeape1)

    No way to request LG vs Samsung.  In my case they only had one display in stock, so that's what I got.  Unfortunately it was another LG with IR. It's like nothing changed.

  • shayster98 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jun 13, 2013 12:58 PM (in response to Canuck1970)

    Canuck1970 wrote:

     

    shayster98 wrote:

     

    There's actually no evidence that SJA2 panels have image persistence. Been following this whole thread from its creation until now.

     

    Your comment has been bugging me since I read it last week, because I knew it was incorrect.

     

    SJA2 panels HAVE experienced IR...

     

    https://discussions.apple.com/thread/4034848?start=7455&tstart=0

     

    ...and, based on the delayed experience so far with many of the SJA1 panels, I think it's just a matter of time before more of the SJA2 panels start exhibiting image retention.

    SJA2s COULD have IR, or maybe they don't. We don't really know yet.

    All I was saying is there's no evidence to support the fact that they do have image retention. Yet, there's no evidence LG revision 2 panels can't develop image persistence.

     

    Like I said, there's no definitive conclusion.

     

    I do (as do 95% of everyone else here) believe all SJA1s have IR, having personally had one on my Week 35 Mid 2012 (now on my second Samsung screen replacement, with subpar colors albeit).

     

     

    As for this post:

    wachonee wrote:

     

    I have the SJA2

     

    Delivereded to  March 18  I have started to se IR today.  It happens when I mirror the rMBP on apple TV

    This person says it only happens after he uses AirPlay Mirroring with his Apple TV, leading me to think that he confused IR with a graphical software glitch. Or maybe not; maybe what he's saying is the only time he's noticed IR is when he gets the blue resolution change screen. It's not very clear.

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 13, 2013 2:55 PM (in response to LifeReceiver)

    LifeReceiver wrote:

     

    "The reason for this is the test runs for 3 minutes with a checkerboard pattern then 1 minute with a dark grey/blackish background."

     

    This is a totally contrived test with the color and time chosen specifically for Apple to get it's desired result.

    What bugs me most about the grey they've chosen is that it's darker than the grey that dominates their own apps (i.e. iPhoto, Garage Band, etc).

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 13, 2013 3:06 PM (in response to shayster98)

    shayster98 wrote:

     

    Canuck1970 wrote:

     

    shayster98 wrote:

     

    There's actually no evidence that SJA2 panels have image persistence. Been following this whole thread from its creation until now.

     

    Your comment has been bugging me since I read it last week, because I knew it was incorrect.

     

    SJA2 panels HAVE experienced IR...

     

    https://discussions.apple.com/thread/4034848?start=7455&tstart=0

     

    ...and, based on the delayed experience so far with many of the SJA1 panels, I think it's just a matter of time before more of the SJA2 panels start exhibiting image retention.

    SJA2s COULD have IR, or maybe they don't. We don't really know yet.

    All I was saying is there's no evidence to support the fact that they do have image retention. Yet, there's no evidence LG revision 2 panels can't develop image persistence.

     

    Like I said, there's no definitive conclusion.

     

    I do (as do 95% of everyone else here) believe all SJA1s have IR, having personally had one on my Week 35 Mid 2012 (now on my second Samsung screen replacement, with subpar colors albeit).

     

     

    As for this post:

    wachonee wrote:

     

    I have the SJA2

     

    Delivereded to  March 18  I have started to se IR today.  It happens when I mirror the rMBP on apple TV

    This person says it only happens after he uses AirPlay Mirroring with his Apple TV, leading me to think that he confused IR with a graphical software glitch. Or maybe not; maybe what he's saying is the only time he's noticed IR is when he gets the blue resolution change screen. It's not very clear.

     

    Wachonee continues to write that the "screen is blue when switching back and the image from NCL cruise line website is still visible on the blank blue screen."

     

    He's seeing the same thing we are. IR. However, I do concede, and I'm hopeful, that it's possible the SJA2's may have greatly reduced the image retention problem (manufacturing improvements?), but only time will tell. I'm pretty sure that it's safe to say that SJA2's are not completely immune though. 

  • AldenP Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jun 13, 2013 3:12 PM (in response to Canuck1970)

    dark grey is where IR is most visible. I doubt they're obfuscating with the test. My experience was honest and they did the right thing.

  • shayster98 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jun 13, 2013 4:46 PM (in response to Canuck1970)

    Canuck1970 wrote:

     

    I do concede, and I'm hopeful, that it's possible the SJA2's may have greatly reduced the image retention problem (manufacturing improvements?), but only time will tell. I'm pretty sure that it's safe to say that SJA2's are not completely immune though.

    I hope so too; right now I'm stuck with this (second replacement) Samsung display with quite abysmal (compared to an iMac 27" and my old LG panel) black levels.

     

    Colors in general are all less vibrant than my iMac and my LG screen. Blues are also slightly tinged purple, and calibrating only subtracts color, meaning post-calibration blues don't contain purple tints but are subdued and washed out to reduce the purple.

    Obviously the calibrator can't add the ability for the screen to reproduce blue hues more accurately, so it can only subtract the purple.

     

    So I'd actually rather get an SJA2, hoping it has the perfect combination of the Samsung's lack of image persistence and LG's superior color reproduction. And then, with the slim chance that it indeed does develop IR, I would simply go exchange it for a Samsung and try to live with the colors.

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 13, 2013 7:31 PM (in response to AldenP)

    AldenP wrote:

     

    dark grey is where IR is most visible. I doubt they're obfuscating with the test. My experience was honest and they did the right thing.

     

    Here's the grey that Apple uses in it's IR test...

    Apple's IR Test.png

     

     

    Here's the grey that many OSX apps use for their backgrounds (it's also the grey that many of us used to diagnose the IR problem in the first place)...

    OSX Apps Grey.png

     

     

    So, for those of you experiencing IR, try something for me...

     

    Download and save these 2 images on your computer and then open them both in two separate Preview windows.

     

    Then, leave a checker board image (or any high-contrast image with a consistent pattern) on your entire screen for 10 or 15 minutes.

     

    Finally, close the checkerboard image and drag the 2 grey squares (in their separate instances of preview) over the screen.

    Which one shows the retained high-contrast pattern better, the darker grey square or the lighter grey square?

     

    I'd be interested to hear about your results.

  • creativeape1 Level 2 Level 2 (320 points)
    Currently Being Moderated
    Jun 13, 2013 7:53 PM (in response to AldenP)

    I have an appointment at an apple store to address this issue I'm having with IR(it has progressively become worse). Do they just run their test(which uses a black background) or will they accept any other demostartion of the problem?

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