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Can't edit some "my products"

325 Views 9 Replies Latest reply: Feb 1, 2014 8:24 AM by jjkraw RSS
jjkraw Level 1 Level 1 (20 points)
Currently Being Moderated
Jun 13, 2013 4:40 AM

Sorry if this has been asked before. A search didn't turn up anything.

 

My information under Your Stuff -> Profile -> My Products is out of date. For a couple of items (an iPhone and a MacBook Pro), I want to update the OS version, but there is no Edit link in order to do so.  I can only Set as Default or Delete.

 

Is this as intended?  If so why?  If not, what might I do?  Any pointers are appreciated.  Thanks in advance!

  • Ralph Landry1 Level 7 Level 7 (28,815 points)
    Currently Being Moderated
    Jun 13, 2013 4:43 AM (in response to jjkraw)

    On the same line as the product there should be in blue, Edit and Set as Default, click Edit and you should be able to make the changes you want.

  • Ralph Landry1 Level 7 Level 7 (28,815 points)
    Currently Being Moderated
    Jun 13, 2013 6:30 AM (in response to jjkraw)

    Just looked to see if mine was working right, shows Edit, Set as Default, and Delete as the options.

     

    Try logging out, close and restart the browser, login and see if it reappears.  What browser are you using?  Could be part of the problem so if it comes back the same way, can you use a different browser?

  • Ralph Landry1 Level 7 Level 7 (28,815 points)
    Currently Being Moderated
    Jun 13, 2013 10:37 AM (in response to jjkraw)

    That is really strange, mine is fully poplulated for all products I have entered.

     

    Since you have posted in the Using Apple Support Communities, post another thread addressed to the Hosts describing the issue, they may be able to do something about it.  The rest of us are fellow users and cannot alter anything in your profile or account.

  • Jeep2691 Calculating status...
    Currently Being Moderated
    Feb 1, 2014 7:57 AM (in response to jjkraw)

    I'm curious whether you ever were able to find a solution to this, as I have the same issue and have found a work around yet.

  • babowa Level 7 Level 7 (22,100 points)
    Currently Being Moderated
    Feb 1, 2014 8:01 AM (in response to Ralph Landry1)

    Mine is not; any product I have set as default cannot be edited (didn't realize how old the thread is until I posted this).

     

    I have to delete it and re-enter it; that's the only way I've found to get it updated (or make a different product the default):

     

    Screen Shot 2014-02-01 at 7.58.32 AM.png

     

    @ Jeep:

     

    obviously, no change as I just took that screenshot now.

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