AndresTL
Level 1 (0 points)

Q: The CD/DVD Drive on my Mac Book Pro stopped working

I just found out that my drive is not working. After inserting a CD or DVD it spins for a while and does nothing. Finder doesn't show any disc inserted and when using a program like Toast Titanium it doesn't recognize the CD/DVD recorder.

I'm running OS X 10.8.4 in a Mac Book Pro 13", 2.3 Ghz Intel Core i5

Is there any utilities that can daignose what the problem might be?

Thanks,

 

Andres

MacBook Pro (13-inch Early 2011), OS X Mountain Lion (10.8.4), CD/DVD Drive

Posted on Jun 13, 2013 10:51 AM

by AndresTL,Solvedanswer
AndresTL AndresTL
Level 1 (0 points)
A:

Thanks for all your comments and suggestions. What is hapening is that I'm using a virtual machine (VMWare) to run windows (God forgive me!), and it had connected the CD/DVD drive to windows so it wasn't available to OS X. The drive is fine, fortunately!

 

ANDRES

Posted on Jun 13, 2013 1:00 PM

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AndresTL

Q: The CD/DVD Drive on my Mac Book Pro stopped working

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  • Helpful answers

  • by Baby Boomer (USofA),Helpful

    Baby Boomer (USofA) Baby Boomer (USofA) Jun 13, 2013 10:56 AM in response to AndresTL
    Level 9 (57,623 points)
    Jun 13, 2013 10:56 AM in response to AndresTL

    Another help source (if you haven't already done so).

     

    Go to your OS Help Menu.  In the search field type dvd

    Click on all the troubleshooting topics & Support Articles that pertain to  your issue.

     

    You can also do the same in Disk Utility.  Open same up.

    At the bottom left of the window, click on the purple button w/the "?" in the middle.

    This will bring up the Help Menu.

     

    ===============

     

    Try a different brand.  Top forum favorites

    CDs

    FUJI

    TDK

    Verbatim

     

    DVDs

    Maxell

    Verbatim

     

    =========================

     

     

    Check out the following KB Articles: http://support.apple.com/kb/TS2288 Troubleshooting a CD-ROM or DVD-ROM Disc That Does Not Appear on the Desktop

     

    http://support.apple.com/kb/PH10866 OS X Mountain Lion: If a CD or DVD doesn’t appear on the desktop

     

    http://support.apple.com/kb/HT2801 Apple Portables: Troubleshooting the slot load optical disc drive

     

    Make sure the DVDs are not dirty, smudged and/or scratched.

    http://docs.info.apple.com/article.html?artnum=50448  How to Handle and Clean CD and DVD Discs

     

     

     

    Your drive may need cleaning.  Cleaning kits can be purchased from any store that sells CD/DVDs.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    2ue5vgy.gif

  • by Courcoul,

    Courcoul Jun 13, 2013 11:08 AM in response to AndresTL
    Level 6 (14,193 points)
    Jun 13, 2013 11:08 AM in response to AndresTL

    If none of the troubleshooting tips work, the drive may be damaged. If you purchased AppleCare, then Apple should replace it for free.

     

    Else you'll have to decide how valuable is it to you and:

    • Have Apple replace it for a pretty penny,
    • Replace it yourself for a whole lot less, or
    • Decide to live in a pseudo-Retina/Air world with no optical drives.

  • by Baby Boomer (USofA),

    Baby Boomer (USofA) Baby Boomer (USofA) Jun 13, 2013 11:15 AM in response to Courcoul
    Level 9 (57,623 points)
    Jun 13, 2013 11:15 AM in response to Courcoul

    You left out.............

     

     

    Purchase an external burner.  A whole lot CHEAPER!

     

     

     

     

     

     

     

     

     

     

     

    2ue5vgy.gif

  • by AndresTL,Solvedanswer

    AndresTL AndresTL Jun 13, 2013 1:00 PM in response to AndresTL
    Level 1 (0 points)
    Jun 13, 2013 1:00 PM in response to AndresTL

    Thanks for all your comments and suggestions. What is hapening is that I'm using a virtual machine (VMWare) to run windows (God forgive me!), and it had connected the CD/DVD drive to windows so it wasn't available to OS X. The drive is fine, fortunately!

     

    ANDRES

  • by GStephenson,

    GStephenson GStephenson Jan 10, 2015 2:58 AM in response to Baby Boomer (USofA)
    Level 1 (0 points)
    Jan 10, 2015 2:58 AM in response to Baby Boomer (USofA)

    Help!  My DVD drive has just suddenly stopped reading disks.  I have tried brand new DVDs and they just eject after a few seconds of it spinning and trying to read it.  I've done a hardware test and it came up fine.  I don't have any external drives connected.  It was fine about 2 weeks ago, could it have something to do with an update??

     

    thanks