HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

Learn about If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

mermaidsong123

Level 1 (0 points)

Q: can i get technical support to solve issues?

I can't play the songs in my library I get the message:The original file could not be foundwould you like to locate it?

desktop using Vista

Posted on Jun 11, 2013 2:13 PM

I have this question too

Q: can i get technical support to solve issues?

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by jason269,

jason269 Jun 13, 2013 1:36 PM in response to mermaidsong123
Community Specialists

Jun 13, 2013 1:36 PM in response to mermaidsong123

Hi, mermaidsong123.

Thank you for the question. This issue sounds like the media is either missing or iTunes is not directed to where your media is located. These articles will help you locate music and download any purchased media from the purchased section of the iTunes Store that you are missing.

iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408

Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519

Cheers,

Jason H.
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