sheephops

Q: Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?

Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?

Posted on Jun 14, 2013 6:41 AM

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Q: Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me ... more

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  • by Csound1,

    Csound1 Csound1 Jun 14, 2013 6:49 AM in response to sheephops
    Level 9 (50,786 points)
    Desktops
    Jun 14, 2013 6:49 AM in response to sheephops

    Open the App Store, these apps should appear at the top of the Purchases (or Updates) page waiting to be accepted (make sure that you are logged into your account). Accept them and the update will follow.

     

    Do not take any notice of Applefanguys advice, it is wrong.

  • by Csound1,

    Csound1 Csound1 Jun 14, 2013 7:09 AM in response to sheephops
    Level 9 (50,786 points)
    Desktops
    Jun 14, 2013 7:09 AM in response to sheephops

    You must be signed into the Apple Store with your Apple ID or it won't work.

     

    and

     

    How to deal with a 100 Store Error:

     

    Try here >  Mac App Store: "An unknown error occurred (100)" when purchasing

     

    If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder

     

    Type this exactly as you see it here;

     

    ~/Library/Caches/com.apple.appstore/Cache.db

     

    Click Go

     

    Move the Cache.db file to the Trash.

     

    Now here:

     

    ~/Library/Preferences/

     

    Click Go

     

    Move these files from the Preferences folder to the Trash.

     

    com.apple.appstore.plist

     

    com.apple.storeagent.pllist

     

    Now here:

     

    ~/Library/Cookies

     

    Click Go

     

    Move the com.apple.appstore.plist file from the Cookies folder to the Trash.

     

    Empty the Trash, try the App Store.