9 Replies Latest reply: Jul 14, 2013 12:03 AM by LexSchellings
rgurg Level 1 Level 1 (0 points)

Its been 5-6 times my macbook pro retina kept restarting itself when in sleep mode and i've to logon, after logon it comes up with this error message.Screen Shot 2013-06-11 at 22.31.53.png

I spoke with one of the member of staff of apple store on phone and told me to do some random stuffs which I don't know what does that even do.

stuffs like holding power button for a minute, holding shift+ctrl+alt, alt+cmd+P+R for 3 secs bla bla bla....which didnt work. Plz help me out.


MacBook Pro with Retina display, OS X Mountain Lion (10.8.2), macbook pro retina 13" late 2012
  • 1. Re: macbook pro retina restarts unexpectedly in sleep mode
    Linc Davis Level 10 Level 10 (118,025 points)

    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.

      

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

       

    Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select  

     

    View ▹ Show Log List

      

    from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

  • 2. Re: macbook pro retina restarts unexpectedly in sleep mode
    rgurg Level 1 Level 1 (0 points)

    these are the 2 of the system diagnostic reports out of 10. 1st one is the oldest and the 2nd one is the latest report. I hope it will help.

     

     

    1) Interval Since Last Panic Report:  58166 sec

    Panics Since Last Report:          1

    Anonymous UUID:                   

     

     

    Thu May 16 17:51:08 2013

    panic(cpu 2 caller 0xffffff80246b7e75): Kernel trap at 0xffffff8024643ca1, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0xffffff80415b3008, CR3: 0x00000000268b7000, CR4: 0x00000000001606e0

    RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000009000000, RDX: 0xffffff8035dd77c0

    RSP: 0xffffff8173aeb380, RBP: 0xffffff8173aeb3b0, RSI: 0xffffff8173aeb458, RDI: 0xffffff8035dd77b0

    R8:  0xffffff8173aeb590, R9:  0xffffff8173aeb590, R10: 0xffffff8173aebe90, R11: 0xffffff7fa4b734e2

    R12: 0xffffff80415b3000, R13: 0xffffff8035dd77b0, R14: 0xffffff8173aeb458, R15: 0xffffff803eed5900

    RFL: 0x0000000000010286, RIP: 0xffffff8024643ca1, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0xffffff80415b3008, Error code: 0x0000000000000000, Fault CPU: 0x2

     

     

    Backtrace (CPU 2), Frame : Return Address

    0xffffff8173aeb020 : 0xffffff802461d626

    0xffffff8173aeb090 : 0xffffff80246b7e75

    0xffffff8173aeb260 : 0xffffff80246cd3bd

    0xffffff8173aeb280 : 0xffffff8024643ca1

    0xffffff8173aeb3b0 : 0xffffff80246435d2

    0xffffff8173aeb490 : 0xffffff80246245ed

    0xffffff8173aeb4c0 : 0xffffff8024a21ca2

    0xffffff8173aeb4e0 : 0xffffff7fa4b73703

    0xffffff8173aeb500 : 0xffffff7fa4b76a89

    0xffffff8173aeb560 : 0xffffff7fa4b7c3d0

    0xffffff8173aeb600 : 0xffffff802471f855

    0xffffff8173aeb660 : 0xffffff80246dabe1

    0xffffff8173aeb750 : 0xffffff802471292e

    0xffffff8173aeb780 : 0xffffff80246e16cf

    0xffffff8173aeb8c0 : 0xffffff80246e0d6a

    0xffffff8173aeb920 : 0xffffff80246e0c05

    0xffffff8173aeb950 : 0xffffff80248fe410

    0xffffff8173aeb9f0 : 0xffffff8024712549

    0xffffff8173aeba50 : 0xffffff80249be4ec

    0xffffff8173aebad0 : 0xffffff802460508b

    0xffffff8173aebef0 : 0xffffff8024606b9f

    0xffffff8173aebf60 : 0xffffff8024685b38

    0xffffff8173aebfb0 : 0xffffff80246b2957

          Kernel Extensions in backtrace:

             com.apple.iokit.IOStorageFamily(1.8)[5BA4CD36-E96D-3A9E-ADFF-A863BBD63BC7]@0xff ffff7fa4b70000->0xffffff7fa4b94fff

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    12C3103

     

     

    Kernel version:

    Darwin Kernel Version 12.2.1: Thu Oct 18 12:13:47 PDT 2012; root:xnu-2050.20.9~1/RELEASE_X86_64

    Kernel UUID: 3F93B852-872F-3DF0-BCF8-46D48024C422

    Kernel slide:     0x0000000024400000

    Kernel text base: 0xffffff8024600000

    System model name: MacBookPro10,2 (Mac-AFD8A9D944EA4843)

     

     

    System uptime in nanoseconds: 58173889695562

    last loaded kext at 57620750204036: com.apple.driver.AppleUSBTCKeyEventDriver          237.1 (addr 0xffffff7fa6294000, size 12288)

    last unloaded kext at 57733835881523: com.apple.driver.AppleUSBCDC          4.1.22 (addr 0xffffff7fa628f000, size 12288)

    loaded kexts:

    com.trusteer.driver.gakl_driver_2          1

    com.apple.filesystems.smbfs          1.8

    com.apple.driver.AudioAUUC          1.60

    com.apple.iokit.IOBluetoothSerialManager          4.1.2f9

    com.apple.filesystems.autofs          3.0

    com.apple.driver.X86PlatformShim          1.0.0

    com.apple.driver.AGPM          100.12.81

    com.apple.driver.ApplePlatformEnabler          2.0.6d1

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleHDA          2.3.5fc12

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.2f9

    com.apple.driver.AppleSMCLMU          2.0.3d0

    com.apple.driver.AppleBacklight          170.2.5

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.ApplePolicyControl          3.2.13

    com.apple.driver.AppleUpstreamUserClient          3.5.10

    com.apple.driver.AppleMCCSControl          1.1.11

    com.apple.driver.AppleMikeyDriver          2.3.5fc12

    com.apple.driver.AppleIntelHD4000Graphics          8.0.6

    com.apple.driver.AppleLPC          1.6.0

    com.apple.driver.AppleIntelFramebufferCapri          8.0.6

    com.apple.driver.SMCMotionSensor          3.0.3d1

    com.apple.driver.AppleUSBTCButtons          237.1

    com.apple.driver.AppleUSBTCKeyboard          237.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.3.1

    com.apple.driver.AppleSDXC          1.4.0

    com.apple.driver.AppleUSBHub          5.5.0

    com.apple.driver.AirPort.Brcm4331          612.20.15

    com.apple.driver.AppleUSBEHCI          5.5.0

    com.apple.driver.AppleAHCIPort          2.5.1

    com.apple.driver.AppleUSBXHCI          1.5.1

    com.apple.driver.AppleEFINVRAM          1.7

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleACPIButtons          1.7

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.7

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2

    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5

    com.apple.driver.DspFuncLib          2.3.5fc12

    com.apple.iokit.IOAudioFamily          1.8.9fc11

    com.apple.kext.OSvKernDSPLib          1.6

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.2f9

    com.apple.driver.X86PlatformPlugin          1.0.0

    com.apple.iokit.IOSurface          86.0.3

    com.apple.iokit.IOBluetoothFamily          4.1.2f9

    com.apple.driver.AppleSMBusController          1.0.11d0

    com.apple.driver.AppleSMBusPCI          1.0.11d0

    com.apple.driver.IOPlatformPluginFamily          5.3.0d47

    com.apple.driver.AppleGraphicsControl          3.2.13

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IONDRVSupport          2.3.6

    com.apple.driver.AppleHDAController          2.3.5fc12

    com.apple.iokit.IOHDAFamily          2.3.5fc12

    com.apple.iokit.IOGraphicsFamily          2.3.6

    com.apple.driver.AppleSMC          3.1.4d2

    com.apple.driver.AppleUSBMultitouch          237.3

    com.apple.iokit.IOUSBHIDDriver          5.2.5

    com.apple.driver.AppleThunderboltDPInAdapter          1.8.9

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6

    com.apple.driver.AppleUSBMergeNub          5.5.0

    com.apple.driver.AppleUSBComposite          5.2.5

    com.apple.driver.AppleThunderboltNHI          1.6.3

    com.apple.iokit.IOThunderboltFamily          2.1.8

    com.apple.iokit.IOUSBUserClient          5.5.0

    com.apple.iokit.IO80211Family          510.4

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.iokit.IOAHCIFamily          2.3.1

    com.apple.iokit.IOUSBFamily          5.5.0

    com.apple.driver.AppleEFIRuntime          1.7

    com.apple.iokit.IOHIDFamily          1.8.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          344

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.21

    com.apple.driver.AppleACPIPlatform          1.7

    com.apple.iokit.IOPCIFamily          2.7.3

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

    System Profile:

    Model: MacBookPro10,2, BootROM MBP102.0106.B03, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.6f57

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 768 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10F), Broadcom BCM43xx 1.0 (5.106.98.100.15)

    Bluetooth: Version 4.1.2f9 11046, 2 service, 11 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SM256E, 251 GB

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

    USB Device: iPhone, apple_vendor_id, 0x12a0, 0x1d110000 / 6

    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x025a, 0x1d182000 / 5

    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828c, 0x1d181300 / 7

     

     

     

     

     

     

     

     

    2) Interval Since Last Panic Report:  21719 sec

    Panics Since Last Report:          1

    Anonymous UUID:                    6E1C1AA0-141C-EF42-4661-4B8E0FE6DC61

     

     

    Tue Jun 11 21:23:13 2013

    panic(cpu 3 caller 0xffffff800aab7e75): Kernel trap at 0xffffff7f8af736cc, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0xffffff8021547678, CR3: 0x000000000ccbe000, CR4: 0x00000000001606e0

    RAX: 0xffffff801d2a5780, RBX: 0xffffff8021547600, RCX: 0xffffff801e78c550, RDX: 0xffffff802ba01b00

    RSP: 0xffffff81576734f0, RBP: 0xffffff8157673500, RSI: 0x000000002b1d78b6, RDI: 0xffffff801d27e100

    R8:  0xffffff8157673590, R9:  0xffffff8157673590, R10: 0xffffff8157673e90, R11: 0xffffff7f8af734e2

    R12: 0xffffff8157673590, R13: 0xffffff801d29fe00, R14: 0xffffff801d29fe00, R15: 0xffffff802ba01b00

    RFL: 0x0000000000010286, RIP: 0xffffff7f8af736cc, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0xffffff8021547678, Error code: 0x0000000000000000, Fault CPU: 0x3

     

     

    Backtrace (CPU 3), Frame : Return Address

    0xffffff8157673190 : 0xffffff800aa1d626

    0xffffff8157673200 : 0xffffff800aab7e75

    0xffffff81576733d0 : 0xffffff800aacd3bd

    0xffffff81576733f0 : 0xffffff7f8af736cc

    0xffffff8157673500 : 0xffffff7f8af76a89

    0xffffff8157673560 : 0xffffff7f8af7c3d0

    0xffffff8157673600 : 0xffffff800ab1f855

    0xffffff8157673660 : 0xffffff800aadabe1

    0xffffff8157673750 : 0xffffff800ab1292e

    0xffffff8157673780 : 0xffffff800aae16cf

    0xffffff81576738c0 : 0xffffff800aae0d6a

    0xffffff8157673920 : 0xffffff800aae0c05

    0xffffff8157673950 : 0xffffff800acfe410

    0xffffff81576739f0 : 0xffffff800ab12549

    0xffffff8157673a50 : 0xffffff800adbe4ec

    0xffffff8157673ad0 : 0xffffff800aa0508b

    0xffffff8157673ef0 : 0xffffff800aa06b9f

    0xffffff8157673f60 : 0xffffff800aa85b38

    0xffffff8157673fb0 : 0xffffff800aab2957

          Kernel Extensions in backtrace:

             com.apple.iokit.IOStorageFamily(1.8)[5BA4CD36-E96D-3A9E-ADFF-A863BBD63BC7]@0xff ffff7f8af70000->0xffffff7f8af94fff

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    12C3103

     

     

    Kernel version:

    Darwin Kernel Version 12.2.1: Thu Oct 18 12:13:47 PDT 2012; root:xnu-2050.20.9~1/RELEASE_X86_64

    Kernel UUID: 3F93B852-872F-3DF0-BCF8-46D48024C422

    Kernel slide:     0x000000000a800000

    Kernel text base: 0xffffff800aa00000

    System model name: MacBookPro10,2 (Mac-AFD8A9D944EA4843)

     

     

    System uptime in nanoseconds: 21759982106209

    last loaded kext at 16999902287174: com.trusteer.driver.gakl_driver_2          1 (addr 0xffffff7f8c61e000, size 28672)

    last unloaded kext at 15570943907992: com.apple.driver.AppleUSBCDC          4.1.22 (addr 0xffffff7f8c617000, size 12288)

    loaded kexts:

    com.trusteer.driver.gakl_driver_2          1

    com.apple.filesystems.smbfs          1.8

    com.apple.driver.AudioAUUC          1.60

    com.apple.iokit.IOBluetoothSerialManager          4.1.2f9

    com.apple.filesystems.autofs          3.0

    com.apple.driver.X86PlatformShim          1.0.0

    com.apple.driver.AGPM          100.12.81

    com.apple.driver.ApplePlatformEnabler          2.0.6d1

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleHDA          2.3.5fc12

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.ApplePolicyControl          3.2.13

    com.apple.driver.AppleUpstreamUserClient          3.5.10

    com.apple.driver.AppleLPC          1.6.0

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.2f9

    com.apple.driver.AppleSMCLMU          2.0.3d0

    com.apple.driver.SMCMotionSensor          3.0.3d1

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.AppleBacklight          170.2.5

    com.apple.driver.AppleMCCSControl          1.1.11

    com.apple.driver.AppleIntelHD4000Graphics          8.0.6

    com.apple.driver.AppleIntelFramebufferCapri          8.0.6

    com.apple.driver.AppleMikeyDriver          2.3.5fc12

    com.apple.driver.AppleUSBTCButtons          237.1

    com.apple.driver.AppleUSBTCKeyboard          237.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.3.1

    com.apple.driver.AirPort.Brcm4331          612.20.15

    com.apple.driver.AppleSDXC          1.4.0

    com.apple.driver.AppleUSBHub          5.5.0

    com.apple.driver.AppleAHCIPort          2.5.1

    com.apple.driver.AppleUSBEHCI          5.5.0

    com.apple.driver.AppleUSBXHCI          1.5.1

    com.apple.driver.AppleEFINVRAM          1.7

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          1.7

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.7

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2

    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5

    com.apple.driver.DspFuncLib          2.3.5fc12

    com.apple.iokit.IOAudioFamily          1.8.9fc11

    com.apple.kext.OSvKernDSPLib          1.6

    com.apple.iokit.IOSurface          86.0.3

    com.apple.iokit.IOBluetoothFamily          4.1.2f9

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.2f9

    com.apple.driver.AppleHDAController          2.3.5fc12

    com.apple.iokit.IOHDAFamily          2.3.5fc12

    com.apple.driver.AppleSMBusController          1.0.11d0

    com.apple.driver.AppleSMBusPCI          1.0.11d0

    com.apple.driver.X86PlatformPlugin          1.0.0

    com.apple.driver.AppleSMC          3.1.4d2

    com.apple.driver.IOPlatformPluginFamily          5.3.0d47

    com.apple.driver.AppleGraphicsControl          3.2.13

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IONDRVSupport          2.3.6

    com.apple.iokit.IOGraphicsFamily          2.3.6

    com.apple.driver.AppleThunderboltDPInAdapter          1.8.9

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6

    com.apple.driver.AppleUSBMultitouch          237.3

    com.apple.iokit.IOUSBHIDDriver          5.2.5

    com.apple.driver.AppleUSBMergeNub          5.5.0

    com.apple.driver.AppleUSBComposite          5.2.5

    com.apple.iokit.IO80211Family          510.4

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.driver.AppleThunderboltNHI          1.6.3

    com.apple.iokit.IOThunderboltFamily          2.1.8

    com.apple.iokit.IOUSBUserClient          5.5.0

    com.apple.iokit.IOAHCIFamily          2.3.1

    com.apple.iokit.IOUSBFamily          5.5.0

    com.apple.driver.AppleEFIRuntime          1.7

    com.apple.iokit.IOHIDFamily          1.8.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          344

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.21

    com.apple.driver.AppleACPIPlatform          1.7

    com.apple.iokit.IOPCIFamily          2.7.3

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

    System Profile:

    Model: MacBookPro10,2, BootROM MBP102.0106.B03, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.6f57

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 768 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10F), Broadcom BCM43xx 1.0 (5.106.98.100.15)

    Bluetooth: Version 4.1.2f9 11046, 2 service, 11 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SM256E, 251 GB

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x025a, 0x1d182000 / 5

    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828c, 0x1d181300 / 7

  • 3. Re: macbook pro retina restarts unexpectedly in sleep mode
    clintonfrombirmingham Level 7 Level 7 (28,655 points)

    What's this:

     

    com.trusteer.driver.gakl_driver_2          1

     

    ?

     

    Clinton

  • 4. Re: macbook pro retina restarts unexpectedly in sleep mode
    Linc Davis Level 10 Level 10 (118,025 points)

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
       
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • 5. Re: macbook pro retina restarts unexpectedly in sleep mode
    LexSchellings Level 5 Level 5 (5,690 points)

    UNINSTALL everything Trusteer.

  • 6. Re: macbook pro retina restarts unexpectedly in sleep mode
    rgurg Level 1 Level 1 (0 points)

    nothing seems to work, probably i ll take to the store

  • 7. Re: macbook pro retina restarts unexpectedly in sleep mode
    LexSchellings Level 5 Level 5 (5,690 points)

    First uninstall Trusteer completely and remove it from Launch Agents and Launch Daemons. It is a bad app.

  • 8. Re: macbook pro retina restarts unexpectedly in sleep mode
    rgurg Level 1 Level 1 (0 points)

    Uninstalled trusteer completely, even took to the apple store and they got no clue in this case, they suggested me to replace the hard drive.

  • 9. Re: macbook pro retina restarts unexpectedly in sleep mode
    LexSchellings Level 5 Level 5 (5,690 points)

    It may be a disk problem, but the MBP is almost new.

    Start Applications/Utilities/DiskUtility, put the cursor on the main disk, on the bottom look at S.M.A.R.T Status, does it say "verified" ?

    I would like you to do following:

    download Etrecheck from www.etresoft.com.

    run it and post the output here: if you click copy in Etrecheck, you can paste the output in your post.

    It is better readable than the diagnostic log list.