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iTunes Match downloads very slow over LTE

1116 Views 1 Reply Latest reply: Jun 14, 2013 8:33 AM by sterling r RSS
Caliente78 Calculating status...
Currently Being Moderated
Jun 11, 2013 11:52 PM

Hi, I have an iPhone 5 on iOS 6.1.4. When downloading iTunes Match songs to my phone it is very slow over LTE taking roughly 1 minute per megabyte. Over wifi it is a lot faster taking perhaps less than 20 seconds per track on average. All other data based activity is fast over LTE so the issue does seem to be limited to iTunes Match downloads and is the same whether my music was matched or uploaded to to icloud.

 

Any fixes/suggestions much appreciated. I have a brand new handset and restored my phone yesterday. I'm on the EE network in London.

 

Thank you

iPhone 5, iOS 6.1.4
  • sterling r Community Specialists Community Specialists (3,220 points)
    Currently Being Moderated
    Jun 14, 2013 8:33 AM (in response to Caliente78)

    Hello there Caliente78,

     

    Here is some info about troubleshooting the cellular data connection.

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/ts3780

     

    Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Ensure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still does not, contact your carrier to report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, orcontact AppleCare to troubleshoot further.

     

    All the best,

    Sterling

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