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HT1459: iPod: How to find the serial number

Learn about iPod: How to find the serial number

HT1459 2 ITunes Updates and Now No Music

379 Views 2 Replies Latest reply: Jun 14, 2013 10:27 AM by turingtest2 RSS
jana333 Calculating status...
Currently Being Moderated
Jun 12, 2013 6:26 AM

All my music is stored on my computer, which is a windows 8 with over 7,000 songs saved.  I have a Ipod Touch 3rd Gen 60GB the games and apps work perfectly.  My music did too and played beautifully before the last 2 software updates.  The ipod shows there should be the same number of songs as my computer, but they don't show up any more.  I need help, I haven't been able to listen to my music away from home.

iPod touch, Windows 8
  • matt00 Community Specialists Community Specialists (3,235 points)
    Currently Being Moderated
    Jun 14, 2013 9:46 AM (in response to jana333)

    Hey jana333,

     

     

    Thanks for the question.

     

    I understand that your iTunes music library does not show up after updating. The following resource addresses this exact symptom, and provides a potential resolution:

     

    No content shows up in iTunes after updating

    http://support.apple.com/kb/TS1967

     

     

    Thanks,

     

    Matt M.

  • turingtest2 Level 8 Level 8 (43,940 points)
    Currently Being Moderated
    Jun 14, 2013 10:27 AM (in response to jana333)

    Empty/corrupt library after upgrade/crash

    Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping.  Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.

     

    In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library as iTunes Library (Corrupt) and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.

     

    RestorePrevious.png

     

    Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be renamed as iTunes Library.itl to restore the library to a recent state.

     

    See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.

     

    When you get it all working make a backup!

     

    Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.

     

    tt2

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