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iPhone won't Charge?

19016 Views 2 Replies Latest reply: Jun 14, 2013 11:48 AM by Sodaboy1978 RSS
Tracygirl56 Calculating status...
Currently Being Moderated
Jun 12, 2013 10:53 AM

Okay so i had problems with my iPhone earlier. It would power off randomly when I was or wasnt using it. And i also charged it when I had 30% but on the top right corner for the battery icon, where its suppose to show ' charging ' it showed Fully charged. and after it died, I plugged it back in with it saying its charging. The symbol with a low red battery with a charging sign. It stayed on that symbol for more than 12 hours and never turned on to the lock screen. And if i take it out of charge, it completely shuts off.But when i plug it back in , it has the apple symbol from when you turn it back on after you powered it off. It did that symbol repeatedly. Please help.


The problem: Won't charge or turn on to lock screen


Is there anyway I can do it besides taking it to Apple? Thanks (:


I don't think I backed up anything, but I maybe did and I have lots of things on my phone. So is there any other solutions that I can use besides restoring it?

iPhone 5, iOS 6.1.2, Its an iPhone 5
  • matt00 Community Specialists Community Specialists (3,235 points)
    Currently Being Moderated
    Jun 14, 2013 11:45 AM (in response to Tracygirl56)

    Hey Tracygirl56,



    Thanks for the question, and great job troubleshooting so far.


    From my understanding, it sounds like your iPhone is no longer powering on after charging for well more than 15 minutes. The following article may provide more information:


    iPhone: Hardware troubleshooting



    If you see the image below, charge the phone with an iPhone USB power adapter for at least 15 minutes.




    You should see this image when iPhone begins to charge:




    If the screen still displays the low-battery icon, try turning iPhone off and then on again.


    If the issue persists, try resetting the iPhone while connected to the iPhone charger.


    If the above does not resolve your issue, it may be that there is indeed a hardware problem. Refer to the Service Answer Center - iPhone for information on service.





    Matt M.

  • Sodaboy1978 Level 3 Level 3 (620 points)
    Currently Being Moderated
    Jun 14, 2013 11:48 AM (in response to Tracygirl56)

    Try restarting the phone by holding down sleep/wake button and home button together for 18-20 seconds. If that doesn't work then try another cable to see if its the cable thats bad. If your using a good known cable and still have the same problem then the battery needs to be replaced.


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