1 Reply Latest reply: Jun 14, 2013 12:46 PM by turingtest2
nycstevetrw Level 1 Level 1 (0 points)

my purchased albums are listed and say downloaded but when I try to play them, it says the song files cannot be located.


windows pc, Windows 8
  • 1. Re: my purchased albums are listed and say downloaded but whenI try to play them, it says the song files cannot be located.
    turingtest2 Level 8 Level 8 (46,550 points)

    This happens if the files are no longer where iTunes expects to find them. Possible causes are that you or some third party tool has moved, renamed or deleted the files, or that the drive they live on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.

     

    Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions. Or if you post back both paths I can usually spot if it is a layout problem and suggest an easy fix.

     

    Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .

     

    tt2