Currently Being ModeratedJun 14, 2013 6:44 AM (in response to Kaitlyn2011)
Is your iPhone under warranty?
Yes = yes.
No = No.
In the meantime, if you are using iOS 5 or later, head into settings, general, accessibility and switch on Assistive Touch. This enables a small on-screen button that you can use until you manage to resolve the issue.
Currently Being ModeratedJun 14, 2013 8:42 AM (in response to Rory Jacobs)
We bought our phones at Christmas and the lock button quit working on one of them and when we contacted customer support they said that the one year warranty would not cover it and that it would cost $99 for them to fix it. What exactly does the waranty cover?
Currently Being ModeratedJun 14, 2013 8:57 AM (in response to Jerramy)
apple does not deside what warrenty covers or how long it is and what parts it covers
it's the laws of the land
it change a bit from country to country but if your device have a defect that was not caused by you but because of a defect from the factory then the warrenty covers
Currently Being ModeratedJun 14, 2013 4:16 PM (in response to Rudegar)
I'm going with the idea that "warranty" covers manufacturing defects FOR THE DURATION OF THE WARRANTY and it the problem has been caused by physical damage, or the duration of the warranty has elapsed, the warranty does not cover it. The warranty terms are available online.