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Would apple fix my lock button for free?

15221 Views 5 Replies Latest reply: Jun 14, 2013 4:16 PM by tonefox RSS
Kaitlyn2011 Calculating status...
Currently Being Moderated
Jun 14, 2013 6:42 AM

My lock button stopped working but I want to be able to use the iPhone again

iPhone 4
  • Rory Jacobs Level 2 Level 2 (355 points)
    Currently Being Moderated
    Jun 14, 2013 6:44 AM (in response to Kaitlyn2011)

    Is your iPhone under warranty?

     

    Yes = yes.

    No = No.

     

    In the meantime, if you are using iOS 5 or later, head into settings, general, accessibility and switch on Assistive Touch. This enables a small on-screen button that you can use until you manage to resolve the issue.

     

  • Jerramy Calculating status...
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    Jun 14, 2013 8:42 AM (in response to Rory Jacobs)

    We bought our phones at Christmas and the lock button quit working on one of them and when we contacted customer support they said that the one year warranty would not cover it and that it would cost $99 for them to fix it.  What exactly does the waranty cover?

  • Rudegar Level 6 Level 6 (18,410 points)
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    Jun 14, 2013 8:57 AM (in response to Jerramy)

    apple does not deside what warrenty covers or how long it is and what parts it covers

    it's the laws of the land

     

    it change a bit from country to country but if your device have a defect that was not caused by you but because of a defect from the factory then the warrenty covers

  • xtremecarbon Level 4 Level 4 (2,235 points)
    Currently Being Moderated
    Jun 14, 2013 4:00 PM (in response to Jerramy)

    You should be eligible for a free "repair" (swap) at an Apple store: The failure of the power/lock button is a well-documented manufacturing defect.

  • tonefox Level 5 Level 5 (7,680 points)
    Currently Being Moderated
    Jun 14, 2013 4:16 PM (in response to Rudegar)

    I'm going with the idea that "warranty" covers manufacturing defects FOR THE DURATION OF THE WARRANTY and it the problem has been caused by physical damage, or the duration of the warranty has elapsed, the warranty does not cover it. The warranty terms are available online.

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