1 Reply Latest reply: Jun 14, 2013 3:52 PM by CMCSK
Jharing Level 1 Level 1 (0 points)

Just bought a refurbished Macbook Pro 15" Reitna a few days ago. Was working perfectly until today when I plugged in my iPhone. Ever since, there is a glitch where after 3-5 seconds of innactivity (me not using the keyboard or trackpad) both the keyboard and trackpad become unresponsive. After moving my finger on the trackpad or tapping keys for about 5 seconds they start working again. Also, as long as I don't stop using one or the other for more than 3-5 seconds there is no issue.

 

Things I have already tried:

- Restart

- Shut down and start up

- Clearing the PRAM (VNRAM or whatever it's called on the newer Macbooks)

- Reparing permissions

- Creating a new user account

 

The only solution I have found is booting in safe mode, where everything returns to normal with no issue (so I assume this is a software issue, rather than hardware). Also, I've noticed that his glitch appears even in the login screen, before any apps have a chance to start up etc. I unfortunately don't have a power outlet available right at the moment to do the SMC reset as well, which may or may not fix the issue. My question is, what software could be causing this and how do I fix it? Is this a problem anyone else has solved?

 

THANK YOU!


MacBook Pro with Retina display, OS X Mountain Lion (10.8.3), 15" 256GB SSD, 8GB RAM, 2.3GHz i7
  • 1. Re: Macbook Pro Keyboard+Trackpad freezing after 3-5 seconds of inactivity
    CMCSK Level 6 Level 6 (10,425 points)

    Jharing wrote:

     

    Just bought a refurbished Macbook Pro 15" Reitna a few days ago.

    You are still under warranty.  Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty. 

     

    #1 - You have 14 days from the date of purchase to return your computer with no questions asked.

     

    #2 - You have 90 days of FREE phone tech support.

     

    #3 - You have the standard one year Apple warranty.

     

    #4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years.   You can obtain AppleCare anytime up to the first year of the purchase of your computer.

     

     

     

    Take FULL advantage of your warranty.  Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    dancingsmilie.gif