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How do I fix my iPhone 5 wifi problems with Airport Extreme?

60407 Views 67 Replies Latest reply: Nov 21, 2013 7:34 PM by Matthew Bain RSS
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fairwitness Level 1 Level 1 (0 points)
Currently Being Moderated
May 13, 2013 4:08 PM

I have a 5th Gen Airport Extreme (AE) and an all Mac household.  We have iPhones, iPads and MacBooks.  Ever since I got the Extreme, my iPhone 5 will stop responding on the internet.  It still shows as connected, but nothing on the internet responds.  The immediate solution is to turn wifi on and off on the phone and everything immediately starts working again.


I believe it's started happening on the iPad 3 as well, but it's hard to tell if I'm just resetting it due to paranoia on unresponsive sites.  The AE is set to WPA2 Personal only, and both the 2 & 5ghz radios are set to automatic.  Also it's a/b/g/n (Automatic).


I've tried restarting everything multiple times, reset the AE from scratch, and done "Reset Network Settings" on the phone.  Nothing has been able to fix it permanently.


The irony is that I switched to the AE after a number of cheap wifi routers that didn't keep a signal.  Now I never lose the signal but it refuses to actually show evidence of routing the packets.


Any and all help is much appreciated!

iPhone 5, iOS 6.1.4
  • norm123 Community Specialists Community Specialists (2,665 points)

    Hello fairwitness,


    Welcome to the Apple Support Communities. If you needs some troubleshooting steps, the following article will assist with getting down to the issues for Wi-Fi issues.


    iOS: Troubleshooting Wi-Fi networks and connections



    -Norm G.

  • grat3fulh3ad Level 1 Level 1 (0 points)

    I have had this same problem with my 4s and iphone 5.  Apple hasn't been able to solve it for me either, in fact they brush it off.  I was just going to buy a new ipad, I had bought a macbook pro w/retina display in January, but after being ignored and Apple not fixing this issue I won't be buying any more of their products and my macbook pro is already on ebay.  For a company with such a reputation for great products and service I am surprised as I have experienced many problems and some of the worst customer support since I used to buy Dell.  Hopefully they find a fix for this in the new ios7, there is no reason the wifi should be so poor, especially using an Apple router and Apple product ( iphone or ipad ).  Best of luck solving this, I will keep an eye on the thread in hopes you find a solution where I have not and post it.

  • Old Macs Level 2 Level 2 (175 points)

    I have gone through 5 iPhone 5 replacements and nothing has helped with this issue.  I just keep taking it back hoping for a good replacement. I finally got the attention of a district manager because of the amount of replacements I have had.  Also, don't believe the Geniuses. They tried to say I had my AE 5th Gen setup wrong when I followed Apple's recommended settings.  Then when I showed them the page, they said I was showing them a fake website.  It was the Apple Support page.  ***?!?


    Check out the link below for the 200 and some page Apple Support Discusion on this issue:


  • filmsec Level 1 Level 1 (0 points)

    Same problem with iPhone 5. No other phone/computer/console/kindle in my house has this problem, so putting it down to software/hardware problem with the iphone5. 4s working fine.

    I noticed apple responded above then went very quiet, why are they not acknowledging that this is a problem?

  • markwmsn Level 4 Level 4 (3,935 points)

    filmsec wrote:


    I noticed apple responded above then went very quiet, why are they not acknowledging that this is a problem?

    The newly appeared Apple "Community Specialists" only seem to be providing links to existing Apple documents. This is still primarily a user-to-user support forum.

  • Joel S Level 2 Level 2 (185 points)

    Just stumbled on to this thread. Same exact situation. Use to think it was the phone (only), but now think the 5th Gen Airport Extreme is part of the problem.

  • Joel S Level 2 Level 2 (185 points)

    After my last post I switched to an Airport Express N I had laying around. Not a single issue with it so far (and normally I would have had an issue in that time period).


    I'm picking up a new AEac today to try it out. Worse comes to worse I return it within their 14 day return policy. We'll see how it goes.

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