7 Replies Latest reply: Jun 17, 2013 12:30 PM by turingtest2
lmhi Level 1 Level 1 (0 points)

I have no idea what happened, suddenly today iTunes asks me to reconfirm a user agreement and when iTunes starts, none of my stuff is there.  It looks like an update to iTunes, though I did not ask for iTunes to be updated.  Windows performed an automatic update last night, but I can't imagine how that could so dramatically impact iTunes.  It really looks like an iTunes update.  Either way, whether this is Apple's fault or MS's fault, it is iTunes that is not working so I'm frustrated as **** with iTunes.  In fact the updates over the last several years have become more and more annoying.  I suppose it would be nice if someone knows what's going on and can help as I was looking forward too listening to certain playlists tonight, but honestly it seems long term it's time to find alternative to iEverthing.  Apple products are too locked down and too much of a headache.


Windows 7
  • 1. Re: Lost Everthing How?
    lmhi Level 1 Level 1 (0 points)

    Found the solution here:

     

    https://discussions.apple.com/message/19106668#19106668

     

    Answer from diesel vdub was all  that was required, but the unexpected dissasociation of my library from iTunes is still unacceptable.

  • 2. Re: Lost Everthing How?
    lmhi Level 1 Level 1 (0 points)

    Well, Windows performed another update and iTunes lost track of my library again.  Sigh.  So tired of having to fix these problems!  Either Apple needs to fix their problem or pressure MS to fix theirs.  Either way it is ridiculous to have iTunes lose track of its libary during Windows updates.

  • 3. Re: Lost Everthing How?
    lmhi Level 1 Level 1 (0 points)

    I give up.  It seems totally random now.  iTunes starts with no memory of my library or preferences, so I start iTunes while holding down the shift key and reselect my libary and reset my preferences.  I close iTunes and restart and everything looks normal.  I close iTunes and launch again but the libary is lost and my preferences gone.  Yeah, I give up.  I don't know if this is MS's problem or Apple's, but this is ridiculous.

  • 4. Re: Lost Everthing How?
    turingtest2 Level 8 Level 8 (46,610 points)

    Don't suppose you're running AVG? That developed a habit of interfering with iTunes for some users recently.

    Did you make a backup yet? If so restoring the working .itl file from your backup should be a matter of moments, though obviously not something you want to have to do frequently.

     

    tt2

  • 5. Re: Lost Everthing How?
    lmhi Level 1 Level 1 (0 points)

    Thanks for the reply turingtest2.  In my case, I'm not running AVG.  Fortunately my .itl libary file is not being deleted.  iTunes just seems to lose track of where it is located as well as losing track of all my preferences.  It is fairly quick to tell iTunes where the libary file is again, though more tedious to reset my preferences.   In any case it is definitely unacceptable to have to do this regularly.  I have no idea what the problem is, but thanks for the suggestion.

  • 6. Re: Lost Everthing How?
    turingtest2 Level 8 Level 8 (46,610 points)

    Hmm, perhaps there is a problem with iTunesPrefs.xml file which stores certain settings. This is normally found at C:\Users\<User>\AppData\Local\Apple Computer\iTunes\iTunesPrefs.xml. Try dragging this to the desktop and trying again. You'll have to point iTunes at the correct .itl again, but perhpas this time it will stick. Check your options for Keep... & Copy... and the media folder afterwards just in case.

     

    tt2

  • 7. Re: Lost Everthing How?
    turingtest2 Level 8 Level 8 (46,610 points)

    Or perhaps you're running McAfee AV? Take a look at this thread:

    Why does iTunes delete my itunesprefs.xml?

     

    tt2