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Computer restarting on its own

398 Views 7 Replies Latest reply: Jun 15, 2013 11:07 AM by diamondjada RSS
diamondjada Calculating status...
Currently Being Moderated
Jun 14, 2013 12:26 PM

My computer keeps restarting itself.  I attached a copy of the Problem Report.  Does anyone know what this means?

 

 

 

Interval Since Last Panic Report:  474076 sec

Panics Since Last Report:          16

Anonymous UUID:                    2354279C-2E19-490A-8E66-DBFE9EC7B7D9

 

 

Fri Jun 14 14:50:01 2013

panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f816fb5fb, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff806a583628, CR3: 0x0000000000100000, CR4: 0x00000000001606e0

RAX: 0xffffff7f81758320, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000008

RSP: 0xffffff8072c43c80, RBP: 0xffffff8072c43cb0, RSI: 0xffffff800b97d000, RDI: 0xffffff806a2f0000

R8:  0x0000000000000000, R9:  0xffffff800bac6300, R10: 0x0000000000000000, R11: 0x0000000000001c80

R12: 0xffffff806a2f01c8, R13: 0xffffff806a581000, R14: 0xffffff800b97d000, R15: 0xffffff806a2f0000

RFL: 0x0000000000010286, RIP: 0xffffff7f816fb5fb, CS:  0x0000000000000008, SS:  0x0000000000000010

CR2: 0xffffff806a583628, Error code: 0x0000000000000000, Faulting CPU: 0x2

 

 

Backtrace (CPU 2), Frame : Return Address

0xffffff8072c43930 : 0xffffff8000220792

0xffffff8072c439b0 : 0xffffff80002c4794

0xffffff8072c43b60 : 0xffffff80002da55d

0xffffff8072c43b80 : 0xffffff7f816fb5fb

0xffffff8072c43cb0 : 0xffffff7f816fade7

0xffffff8072c43ce0 : 0xffffff7f816fb1bd

0xffffff8072c43d10 : 0xffffff7f80cd5832

0xffffff8072c43d50 : 0xffffff7f81783383

0xffffff8072c43da0 : 0xffffff7f81785692

0xffffff8072c43de0 : 0xffffff7f817857c4

0xffffff8072c43e20 : 0xffffff7f80cd94c5

0xffffff8072c43e60 : 0xffffff7f80cd9628

0xffffff8072c43e90 : 0xffffff7f80cdcfd7

0xffffff8072c43ef0 : 0xffffff800063d4d6

0xffffff8072c43f30 : 0xffffff800063c250

0xffffff8072c43f70 : 0xffffff800063c0f4

0xffffff8072c43fb0 : 0xffffff8000820057

      Kernel Extensions in backtrace:

         com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80cca000->0xffffff7f80d02fff

            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80889000

         com.apple.driver.AppleIntelFramebufferCapri(7.3.2)[5D02E509-F60D-3312-9C3C-AF47 D6622C85]@0xffffff7f81778000->0xffffff7f817d5fff

            dependency: com.apple.iokit.IOACPIFamily(1.4)[19BAB11C-CE5E-3068-AD10-132019C59D6C]@0xfffff f7f807d4000

            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80889000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80cca000

         com.apple.driver.AppleIntelHD4000Graphics(7.3.2)[AD64F3E5-2838-3046-A9EA-1CB6C9 769436]@0xffffff7f816f8000->0xffffff7f8175efff

            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80889000

            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80d03000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80cca000

 

 

BSD process name corresponding to current thread: kernel_task

 

 

Mac OS version:

11G63

 

 

Kernel version:

Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

 

 

System uptime in nanoseconds: 2337968393143

last loaded kext at 150067131145: com.apple.filesystems.smbfs          1.7.2 (addr 0xffffff7f80795000, size 241664)

last unloaded kext at 111230960223: com.apple.driver.AppleUSBTCKeyEventDriver          227.6 (addr 0xffffff7f81532000, size 8192)

loaded kexts:

com.McAfee.kext.AppProtection          1.1.0d1

com.apple.filesystems.smbfs          1.7.2

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AGPM          100.12.75

com.apple.driver.X86PlatformShim          5.0.0d8

com.apple.driver.AppleMikeyDriver          2.2.5a5

com.apple.driver.AppleUpstreamUserClient          3.5.9

com.apple.driver.AppleHDA          2.2.5a5

com.apple.driver.AudioAUUC          1.59

com.apple.driver.AppleIntelHD4000Graphics          7.3.2

com.apple.driver.SMCMotionSensor          3.0.2d6

com.apple.driver.AppleSMCPDRC          5.0.0d8

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.iokit.IOBluetoothSerialManager          4.0.8f17

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AppleSMCLMU          2.0.1d2

com.apple.driver.AudioIPCDriver          1.2.3

com.apple.driver.ApplePolicyControl          3.1.33

com.apple.driver.AppleLPC          1.6.0

com.apple.driver.AppleBacklight          170.2.2

com.apple.driver.AppleMCCSControl          1.0.33

com.apple.driver.AppleIntelFramebufferCapri          7.3.2

com.apple.filesystems.autofs          3.0

com.apple.driver.AppleUSBTCButtons          227.6

com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17

com.apple.driver.AppleUSBTCKeyboard          227.6

com.apple.driver.AppleIRController          312

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          33

com.apple.iokit.SCSITaskUserClient          3.2.1

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCISerialATAPI          2.0.3

com.apple.iokit.IOAHCIBlockStorage          2.1.0

com.apple.driver.AirPort.Brcm4331          561.7.22

com.apple.driver.AppleSDXC          1.2.2

com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8

com.apple.driver.AppleUSBHub          5.1.0

com.apple.driver.AppleEFINVRAM          1.6.1

com.apple.driver.AppleFWOHCI          4.9.0

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleAHCIPort          2.3.1

com.apple.driver.AppleUSBEHCI          5.1.0

com.apple.driver.AppleUSBXHCI          1.1.0

com.apple.driver.AppleACPIButtons          1.5

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleHPET          1.7

com.apple.driver.AppleSMBIOS          1.9

com.apple.driver.AppleACPIEC          1.5

com.apple.driver.AppleAPIC          1.6

com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0

com.apple.nke.applicationfirewall          3.2.30

com.apple.security.quarantine          1.4

com.apple.security.TMSafetyNet          8

com.apple.driver.AppleIntelCPUPowerManagement          195.0.0

com.apple.driver.DspFuncLib          2.2.5a5

com.apple.iokit.IOSurface          80.0.2

com.apple.iokit.IOSerialFamily          10.0.5

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.driver.AppleHDAController          2.2.5a5

com.apple.iokit.IOHDAFamily          2.2.5a5

com.apple.iokit.IOAudioFamily          1.8.6fc18

com.apple.kext.OSvKernDSPLib          1.3

com.apple.driver.AppleSMBusPCI          1.0.10d0

com.apple.driver.AppleGraphicsControl          3.1.33

com.apple.driver.X86PlatformPlugin          5.1.1d6

com.apple.driver.AppleSMC          3.1.3d10

com.apple.driver.IOPlatformPluginFamily          5.1.1d6

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.iokit.IONDRVSupport          2.3.4

com.apple.driver.AppleSMBusController          1.0.10d0

com.apple.iokit.IOGraphicsFamily          2.3.4

com.apple.kext.triggers          1.0

com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17

com.apple.iokit.IOBluetoothFamily          4.0.8f17

com.apple.driver.AppleUSBMultitouch          230.5

com.apple.driver.AppleThunderboltDPInAdapter          1.8.5

com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5

com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

com.apple.iokit.IOUSBHIDDriver          5.0.0

com.apple.driver.AppleUSBMergeNub          5.1.0

com.apple.driver.AppleUSBComposite          5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1

com.apple.driver.AppleThunderboltNHI          1.6.0

com.apple.iokit.IOThunderboltFamily          2.0.3

com.apple.iokit.IO80211Family          420.3

com.apple.iokit.IOEthernetAVBController          1.0.1b1

com.apple.iokit.IONetworkingFamily          2.1

com.apple.iokit.IOUSBUserClient          5.0.0

com.apple.iokit.IOFireWireFamily          4.4.8

com.apple.iokit.IOAHCIFamily          2.0.8

com.apple.iokit.IOUSBFamily          5.1.0

com.apple.driver.AppleEFIRuntime          1.6.1

com.apple.iokit.IOHIDFamily          1.7.1

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          177.9

com.apple.kext.AppleMatch          1.0.0d1

com.apple.driver.DiskImages          331.7

com.apple.iokit.IOStorageFamily          1.7.2

com.apple.driver.AppleKeyStore          28.18

com.apple.driver.AppleACPIPlatform          1.5

com.apple.iokit.IOPCIFamily          2.7

com.apple.iokit.IOACPIFamily          1.4

Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f38

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.22)

Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB

Serial ATA Device: HL-DT-ST DVDRW  GS31N

USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3

USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 6

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 5

USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9

MacBook Pro, Mac OS X (10.7.5)
  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)
    Currently Being Moderated
    Jun 14, 2013 1:21 PM (in response to diamondjada)

    Until some one comes along who can decipher KP logs, check out the following:

     

    OS X: About kernel panics

     

    User Tip:  Kernel Panics? Don't panic too!

     

    How to troubleshoot a kernel panic

     

     

     

     

     

     

     

     

     

     

    2ue5vgy.gif

  • Linc Davis Level 10 Level 10 (107,985 points)
    Currently Being Moderated
    Jun 14, 2013 9:55 PM (in response to diamondjada)

    Uninstall the McAfee product by following the instructions on whichever of the pages linked below is applicable:

      
      
    Note that if you have already tried to uninstall the software, you may have to reinstall it in order to finish the job. If you have a different version of the product, the procedure may be different.
      
    Back up all data before making any changes.

  • Linc Davis Level 10 Level 10 (107,985 points)
    Currently Being Moderated
    Jun 15, 2013 7:13 AM (in response to diamondjada)

    1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
      
    OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.

    2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
       
    The following caveats apply to XProtect:
    • It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
    • It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
    3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
       
    Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
    • It can easily be disabled or overridden by the user.
    • A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
    • An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
    For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. OS X security is based on user input. Never click through any request for authorization without thinking.
           
    4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is presumably effective against known attacks, but maybe not against unknown attacks. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
     
    5. XProtect, Gatekeeper, and MRT reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
        
    That means, in practice, that you never use software that comes from an untrustworthy source, or that does something inherently untrustworthy. How do you know what is trustworthy?
    • Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
    • A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
    • Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
    • Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
    • Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are in this category, though not all are necessarily harmful.
    • Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
    • Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
    6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
      
    Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
       
    Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable itnot JavaScript — in your browsers.
       
    Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.

    Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself from malware.

    7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use the free software  ClamXav— nothing else.
      
    Why shouldn't you use commercial "anti-virus" products?
    • Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
    • In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
    • By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
    8. ClamXav doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
        
    ClamXav is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
        
    A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
      
    ♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
       
    ClamXav may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use ClamXav unless a network administrator requires you to run an anti-virus application.
        
    9. The greatest harm done by security software, in my opinion, is in its effect on human behavior. It does little or nothing to protect people from emerging "zero-day" threats, but if they get a false sense of security from it, they may feel free to do things that expose them to higher risk. Nothing can lessen the need for safe computing practices.
      
    10. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.

  • Linc Davis Level 10 Level 10 (107,985 points)
    Currently Being Moderated
    Jun 15, 2013 10:58 AM (in response to diamondjada)

    Don't install "anti-virus" software. Be careful of what you do on the Internet.

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