Q: Disc burner or software not found
Hi,
I can no longer burn to CD from iTunes. I have checked for the latest software for the CD drive - all ok. iTunes diagnostics gives me green lights - but when I try to burn a playlist to disc, I get the message 'Disc burner or software not found'. I have looked for answers on the community noticeboards, have found that I could try Solution 3 (Solution 1 and 2 are not relevant), but I am loathe to start deleting system files - I'm not a techie, and get very nervous (quite rightly) when a suggestion to delete files starts with a health warning.
Diagnostics (having loaded a pre-recorded CD) are:
Microsoft Windows 7 Enterprise Edition Service Pack 1 (Build 7601) Dell Inc. Latitude E4300 iTunes 11.0.4.4 QuickTime 7.7.4 FairPlay 2.4.14 Apple Application Support 2.3.4 iPod Updater Library 10.0d2 CD Driver 2.2.3.0 CD Driver DLL 2.1.3.1 Apple Mobile Device 6.1.0.13 Apple Mobile Device Driver 1.64.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.6.502 Gracenote MusicID 1.9.6.115 Gracenote Submit 1.9.6.143 Gracenote DSP 1.9.6.45 iTunes Serial Number 0016B4C80919EE50 Current user is not an administrator. The current local date and time is 2013-06-13 20:53:29. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is supported. Core Media is supported. Video Display Information Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family **** External Plug-ins Information **** No external plug-ins installed. iPodService 11.0.4.4 is currently running. iTunesHelper 11.0.4.4 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. **** CD/DVD Drive Tests **** No drivers in LowerFilters. UpperFilters: GEARAspiWDM (2.2.3.0), D: HL-DT-ST DVD-ROM DU10N, Rev 1.05 Audio CD in drive. Found 11 songs on CD, playing time 56:11 on Audio CD. Track 1, start time 00:02:00 Track 2, start time 04:27:63 Track 3, start time 10:00:11 Track 4, start time 15:20:54 Track 5, start time 21:45:09 Track 6, start time 26:20:05 Track 7, start time 32:07:48 Track 8, start time 36:40:18 Track 9, start time 41:30:07 Track 10, start time 47:50:11 Track 11, start time 51:46:74 Audio CD reading succeeded. Get drive speed succeeded.
Any help or guidance much appreciated.
Thanks.
Windows Vista
Posted on Jun 13, 2013 1:04 PM